Photoshop: "Adobe Community Help" keeps popping open (Windows)

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Adobe Community Help keeps popping open when working within Adobe Photoshop CS5. I'm not sure if I'm doing some sort of shortcut that causes it to open, but sometimes (maybe once instance, during a 40hr week) Adobe Community Help will open in a Window while I am doing stuff in Adobe Photoshop CS5.

I'm not sure what causes it, but I'll close the Community Help window, and then continue working in Photoshop, and it will open again. Only way to keep it from opening back up again is to close and restart Photoshop. This has happened to me on my home PC as well, and in previous versions of Photoshop, if I remember correctly. I am using Windows 7 now, but I think I've had this happen on XP too.

Is it because there are updates available? Is it because I'm doing some sort of weird shortcut that I don't know about?

An example: I was transforming an object (using the mouse, clicking, using shift button while moving the cursor, using the space bar while panning, etc.) It just opened again. Guess it's time to restart Photoshop...
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Jon Fuller

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  • confused.

Posted 8 years ago

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Brett N, Official Rep

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The only keyboard shortcut to open Help in Photoshop is F1.

You may want to check if this has been modified though. Go to Edit>Keyboard Shortcuts, then check under the Shortcuts For: Application Menus. Expand Help and check Photoshop Help. Or, you can just use the Photoshop Defaults Set.


If your keyboard shortcuts haven't been modified, you may have an application on your computer that does it for you. Try shutting down applications that run in the background.
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Mark Wheeler, Photoshop Content Lead

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Garconis, can you let us know if reassigning keyboard shortcuts as recommended by Brett solves the problem?

We're seeing a flurry of comments on Help itself about this issue. If reassigned shortcuts aren't the cause, there may be a conflicting third-party utility on your system, which we'd like to work with you to identify.

Thanks!
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Jon Fuller

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It's funny, because it happened again today after an hour or so of using Photoshop at work. However, unlike most times it happens, I was not able to get it to happen again. I simply closed the Community Help window that popped up, and it didn't re-open like it usually does when I continue to Photoshop away.

After it happened today, I checked my Keyboard Shortcuts, and they are all set to default. I personally have not done anything with setting shortcuts for any of the Adobe programs. I just changed a few of the preferences from default, and created a workspace that I use. I do have an extension installed in Photoshop, but I'm fairly certain it was happening before that too -- as I'm fairly certain it's happened on my XP machines, before I upgraded to Windows 7 a while ago.
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Mark Wheeler, Photoshop Content Lead

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Hmmm... if shortcuts are untouched, this likely is related to a specific software conflict on your system.

What's the Photoshop extension? Can you temporarily uninstall it and see if the problem recurs?

Thanks again. If we get to the bottom of this, we could help out hundreds of Photoshop users.
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Jon Fuller

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It's one that another user on here created, from this topic:
http://feedback.photoshop.com/photosh...

This is the actual file:
http://sites.google.com/site/davidjen...

I can try disabling it tomorrow when I get to work. Though, I have grown quite accustom to using it.

Also, the files I work with are on a network drive. Not sure if that could have anything to do with Community Help opening "randomly".
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Jon Fuller

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I disabled the extensions a about a week and a half ago. Today, the Adobe Community Help opened up again. I was using the Color Picker and while I was selecting the color I wanted, with the mouse/cursor, the window popped open. Wasn't touching the keyboard or anything. I attached a screenshot of the window that opened.

I had 5 PSD files open in Photoshop. The following programs were open: Windows Explorer (2 windows), Chrome (2 windows), Microsoft Outlook, Adobe Photoshop CS5, Adobe Illustrator CS5, Google Talk, and FileZilla.



I closed the window, and then used the picker again. Window opened up again.
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Marcus Johnson

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First time I saw this error was today, and I was using the Color Picker, messing around with gradients when it happened! I'm on Photoshop CS6 x64 Windows 7 SP1 x64
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Jon Fuller

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It happened again today under certain circumstances. I had the color picker open and everytime I clicked, the Community Help window would re-open. I initially closed it, and no matter where I clicked (even if it was just somewhere on the main Photoshop toolbar) the Community Help would pop open. So I decided to not close it, and still no matter where I clicked within PS CS5, the window would come to the fore-front (note that it wouldn't open another window, it would just bring up the one that was already open). To stop this craziness, I had to close the Color Picker. Then, finally, Community Help would stop re-opening.
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RazmikM

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Here is what I noticed. The message pops when I'm changing values of an effect. I've had that when I used the color picker in gradient tool. I've been using the trial version on CS5.5. I've had the software crashed while I kept closing the window.
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Mark Wheeler, Photoshop Content Lead

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We experienced this recently here at Adobe, and the only unusual thing installed on the machine was a Wacom tablet.

Garconis and RazmikM, do you possibly have a Wacom tablet installed?

And RazmikM, are Google Talk or FileZilla possibly installed on your machine?
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RazmikM

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no I don't.
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Jon Fuller

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I do not have a Wacom tablet installed.
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RazmikM

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No Google Talk or FileZilla.
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Mark Wheeler, Photoshop Content Lead

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Thanks for the quick replies. We'll continue to try and identify common variables here.

What's the make and model of your PC's? Perhaps the vendor has pre-installed a conflicting background app.
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RazmikM

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I'm using windows 7 professional, due to my request only the standards apps have been installed on my machine. It's an intel (R) core (TM) i7 CPU 950@3.07 GHz

Hope this helps.
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Jon Fuller

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Dell Vostro 430. Windows 7 Professional (Service Pack 1). Intel Core i5 CPU 750 @ 2.67GHz. 8GB Memory (RAM). 64-Bit.

I have an array of software installed on the PC. My co-worker who has the same software, says he has this same issue too sometimes. Some programs I have include TortoiseSVN (64-bit), twConfig (1.2.6.4), WinVNC (UltraVNC Win32 Server 1.0.8.2), VMware Player, etc.
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Mark Wheeler, Photoshop Content Lead

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Thanks for those details. RazmikM, do you have a Dell box or another make?
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RazmikM

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You are very welcome. No, I don't have any of those.
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Jon Fuller

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Well what make PC do you have?
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RazmikM

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It's a custom made computer by FINE COMPUTERS ( It's an intel (R) core (TM) i7 CPU 950@3.07 GHz 6GB of RAM. Let me know, how else I can get the information you might need.
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Jmeas

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Hi, I'm experiencing the exact same problem.

I have a Wacom Intuos4 installed on my computer and am using Adobe Photoshop CS5. Like others in this thread, the Adobe Community Help pops up every now and again while I'm in Photoshop.

Just now, it happened when I opened the color picker. Today I decided I'd had enough and thought it'd be worthwhile to figure out what was causing it. I ran some experiments after I couldn't find a way to disable the Help Center through program settings.

Very quickly, I discovered that holding the mouse down for too long on the color picker led to the Help Center being opened. I did this a few times, with the Help Center opening each time, before holding the mouse down quite bit -- which caused the Community Help Center to go crazy. It just kept opening over and over again, even after I closed it and with no keyboard or mouse inputs. Once it settled down, it no longer would open when I held down left clicking in the color picker.
I was changing my Foreground Color when I ran this experiment. I've tried the same test using again the foreground, and also the background, and also changing the color of a shape and a layer style, Color Overlay. It isn't happening now.

Interestingly enough, I opened Photoshop again and wasn't able to replicate the effect again. Very odd!

However, the last time the Help Center appeared, I had adjusted my Preferences within the Help Center itself, which may be a contributing factor to it no longer opening.

Hmmm! If it happens again, I'll try to determine what the cause is.

Goodluck, Adobe!

Oh, and my PC specs are:

Gateway desktop
Windows 7 Ultimate
Intel Core 2 Quad Q8300 @ 2.5 Hgz
6Gb Ram
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Don Juan

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Happens to me too.

WIN 7 ULTIMATE 64BIT
ALIENWARE M17XR2
6GB RAM
GEFORCE 285GTX SLI 1GB
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Mark Wheeler, Photoshop Content Lead

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DJ, might you have a Wacom tablet installed?

We're trying to narrow this down to common variables across different customers' systems.
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Jon Fuller

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It's clearly not a Wacom issue.
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PECourtejoie, Champion

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(Hello, Mark, nice to "see" you!)
FYI I remember from the user to user forum that the issue happened in way older version of Photoshop (pre community help, Look at this thread from another forum in 2005: http://www.photoshopgurus.com/forum/p...)
But I think most of the cases were on the Windows platform.
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PECourtejoie, Champion

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Mark, here are other current cases about the issue, (especially for troubleshooting) I could contact the users if needed for them to post here, or you could join there: http://forums.adobe.com/message/3506399

This site reposts old discussions of the U2U, also point to low resources: http://www.clearps.com/photoshop-foru...
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Don Juan

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Keyboard and mouse only.
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RazmikM

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community help window opened up today when I was changing blending mode on layer style window.
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Noel Carboni

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It'a a very old glitch that seems to recur from time to time, across all versions of Photoshop.

My gut tells me it means memory is being corrupted by something. That something, from everything I've seen and read, appears most often to be display driver glitches.

The advice is to visit the web site of the maker of your video card and download/install their updated driver. If you have an ATI card I have a particular recommendation: Avoid Catalyst 11.8 (it won't be current for long) and instead install 11.7 or a newer version.

-Noel
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Jon Fuller

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Just happened AGAIN. I was editing a drop shadow on some text and it popped open. I closed it, and didn't even move the mouse -- and it kept reopening.
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Noel Carboni

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Save your work ASAP and close and restart Photoshop.

-Noel
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Jon Fuller

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Yeah, I've gotten used to having to do that.
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KC Memeto

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Adobe Help Community popup window opens when holding down Ctrl and using the mouse to resize an object. I'm seeing that holding down keyboard buttons for an extended period of time and doing some other action causes this window to open.

CS5
Windows 7
Intuos 3 installed (but not used within this scenario)