Elements 9: "A Problem Caused the program to stop working correctly"

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  • Updated 6 years ago
  • (Edited)
Every time I open Photoshop it says "a problem caused the program to stop working correctly. Windows will close the program, and notify you if a solution is available." Then it immediately closes down.. How do I fix this? Thanks.
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Jenny Stokes

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  • frustrated

Posted 6 years ago

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Chris Cox

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Could you provide a few more details:

What version of Photoshop?
What OS version?
What does the crash report say?
Did it work at one time and then stop working?
What troubleshooting have you done on your system?
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Jenny Stokes

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-photoshop elements 9
-the crash report said that an error occurred and it will close down down and notify me if a solution is available. (the exact report is quoted in my question above)
-It was working two days ago, and yesterday it suddenly wouldn't open.
-I have contacted some help online from adobe, and I have tried to download updates, but I can't open my photoshop to check for updates there because it won't let me.