Photoshop Elements: Elements doesn't work.

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  • Updated 7 years ago
  • (Edited)
I have upgraded to Elements 9 but CAN'T GET TO WORK !!! It worked for a short time and then started to malfunction and then finally took it's self off my computer. I have been on "HELP" 3 times with 5 diffrent people some of which you can't understand even if they are speaking english or something like it. I now have "OVER 9 HOURS OF PHONE TIME" and it still DON'T WORK. I finally had to load my old copy of Elements 7 to even be able to contact you. I am more than THROUGHLY AGGRIVATED with this mess. My case # is 0182784184. This is the 4th version of elements that I own but doubt that I'll ever get another one. This thing is a total screwed-up mess. I'm a very old and VERY UN-HAPPY Adobe customer.
Regards, Vearl Brown
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Vearl Brown

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  • VERY @&$$#& OFF !!!!!!!!

Posted 7 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Vearl,

Sorry you're having trouble.

I'll have someone review your case and contact you. Can you give us more details on what "don't work" with your Elements 9?

What changed between the time when it worked and when it stopped working? Did you install any other software? Upgrade the OS? Add plug-ins or a new printer driver?