7 days trying to get a photoshop format swap (pc to mac) BIG ISSUE

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  • Updated 5 years ago
Tomorrow will be a week since I submitted my request to do a format swap from PC to MAC for my photoshop (cs6) software. I initially purchased CS3 in 2008 and upgraded from cs3 to cs6 (via the adobe website) in 2012. Apparently this can't be done now but it was fine in 2012. I have never seen such awful customer service. As a photographer my work is being held up waiting to get an email response (despite calling 3x with my concerns).. and being asked the same question to provide my licenses (which I have) on the phone and via email. Over the phone I was told that there had to be another license in between cs3 and cs6. There isn't any. I upgraded from cs3 to cs6 in 2012 when that was still on option. Where can I go for some real help I have clients waiting for their photos.
Photo of Ingrid Rivera

Ingrid Rivera

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  • angry and disappointed

Posted 5 years ago

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