Photoshop: 64 bit version doesn't recognize my videocard anymore. Can't enable openGL

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  • Updated 4 years ago
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  • (Edited)
good morning,
Since a few weeks my 64 bit version of photoshop does not recognize my videocard anymore. I downgraded the driver of the card to see if that was the problem but it wasn't . I also reinstalled photoshop and still nothing .
I have the latest update for it (12.04) i have photoshop extended cs5 64bit (12.04)

Thanks in advance
Ronnie
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Ronnie Dries

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Posted 8 years ago

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Chris Cox

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Then there is a problem with the video card driver. If you think you have the right version of the driver, and it is installed correctly, then you need to contact the GPU manufacturer about the problem in the driver.
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Ronnie Dries

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I have the latest version of the videocard . I also contacted the manufacturer
It is a geforce gtx 470 with driver 280.26

I'm waiting for the second answer.
They needed to know too if I had the latest drivers

Thanks for your quick reply ;)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You could try and download an older version of the driver or a beta version to see if that corrects the problem.

http://www.geforce.com/Drivers/Beta
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Ronnie Dries

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i already did that. i went as far back as version 270.61 and installed the last beta version allso ... 285.38 . nothing works.

BTW . is it normal that, if i unable the openGL in the 32 bit version of photoshop he does not recognize the videocard, and if i enable it , it does ?

Thanks
Ronnie
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David Dobish, Senior QE Photoshop

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Official Response
I assume the pref is gray.
Have you tried resetting prefs?

Please also post your system info. Help:system info

Or you can email it to ddobish at adobe dot com.
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Ronnie Dries

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here is the system info you requested ;)

NVIDIA Systeeminformatierapport gecreƫerd op: 10/20/2011 16:14:53
Systeemnaam: ***************

[Beeldscherm]
Besturingssysteem: Windows 7 Home Premium, 64-bit (Service Pack 1)
DirectX-versie: 11.0
GPU-processor: GeForce GTX 470
Stuurprogrammaversie: 280.26
DirectX-ondersteuning: 11
CUDA-kernen: 448
Kernklok: 607 MHz
Shader-klok: 1215 MHz
Geheugenklok: 1674 MHz (3348 MHz gegevenssnelheid)
Geheugeninterface: 320-bit
Totaal beschikbaar grafisch geheugen: 4091 MB
Toegewezen videogeheugen: 1280 MB GDDR5
Videogeheugen systeem: 0 MB
Gedeeld systeemgeheugen: 2811 MB
Video BIOS-versie: 70.00.21.00.03
IRQ: 16
Bus: PCI Express x16 Gen2

[Onderdelen]

easyUpdatusAPIU64.DLL 1.4.28.0 NVIDIA Update Components
WLMerger.exe 1.4.28.0 NVIDIA Update Components
Nvlhr.exe 1.4.28.0 NVIDIA Update Components
daemonu.exe 1.4.28.0 NVIDIA Update Components
ComUpdatusPS.dll 1.4.28.0 NVIDIA Update Components
ComUpdatus.exe 1.4.28.0 NVIDIA Update Components
NvUpdtr.dll 1.4.28.0 NVIDIA Update Components
NvUpdt.dll 1.4.28.0 NVIDIA Update Components
nvui.dll 7.17.12.8026 NVIDIA User Experience Driver Component
nvxdsync.exe 8.17.12.8026 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.12.8026 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.12.8026 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.12.8026 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.12.8026 NVIDIA User Experience Driver Component
nvCplUIR.dll 3.9.730.0 NVIDIA Control Panel
nvCplUI.exe 3.9.730.0 NVIDIA Control Panel
nvWSSR.dll 6.14.12.8026 NVIDIA Workstation Server
nvWSS.dll 6.14.12.8026 NVIDIA Workstation Server
nvViTvSR.dll 6.14.12.8026 NVIDIA Video Server
nvViTvS.dll 6.14.12.8026 NVIDIA Video Server
NVSTVIEW.EXE 7.17.12.8026 NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE 7.17.12.8026 NVIDIA 3D Vision Test Application
NVSTRES.DLL 7.17.12.8026 NVIDIA 3D Vision Module (0)
nvDispSR.dll 6.14.12.8026 NVIDIA Display Server
NVMCTRAY.DLL 8.17.12.8026 NVIDIA Media Center Library
nvDispS.dll 6.14.12.8026 NVIDIA Display Server
PhysX 09.11.0621 NVIDIA PhysX
NVCUDA.DLL 8.17.12.8026 NVIDIA CUDA 4.0.1 driver
nvGameSR.dll 6.14.12.8026 NVIDIA 3D Settings Server
nvGameS.dll 6.14.12.8026 NVIDIA 3D Settings Server

how can i reset prefs ??
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Ronnie Dries

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ok ok ok .....
Thanks . i pressed ctrl shft alt during start and was prompted to reset all settings

It worked

Thank you all
3D Here i come again ;)
Ronnie
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David Dobish, Senior QE Photoshop

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good deal!
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David Dobish, Senior QE Photoshop

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Official Response
http://www.photoshopessentials.com/ph...

In case others do not know how to reset prefs.
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Ali Sbaity

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