Lightroom 4.1 upgrade - loss of audio

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  • Updated 6 years ago
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I upgraded my LR4 from 4.0 to 4.1 and lost all sound. I have no alert sounds and no audio with my video, including all older video's I had previously loaded. I reported this problem to Adobe who said it is a known issue and has been escalated. I was told during each of my 3 calls that the escalation team would call me back. No call after two weeks. Ugh!!
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William Mayer

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Posted 6 years ago

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William Mayer

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Added note: All of my video's are .mov and have been downloaded from my canon 5d mk ii. Everything worked fine prior to my upgrade to 4.1.
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Photographe

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Do you know what audio codec Canon uses for the .mov files?
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William Mayer

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No, I don't know. How can I check?
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William Mayer

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I just received an email from Adobe that they tried to call me yesterday but got my vmail. I did not receive any such call and checked my cell phone records which shows no call came in (my cell is the number I gave them to call).

Adobe support is not doing so well on my issue. Anybody else have any idea's?

thanks, bill
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Dorin Nicolaescu-Musteață, Champion

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