403 error elements organiser 16.0

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  • Updated 5 months ago

I am running the latest version of Photoshop Elements 16 and when I try and access help and tutorials I get a 403 error. I am running the latest versions of Window 11 64-bit and Internet Explorer 11.112.

Can you please advise a solution?

Regards

Max

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Max Porter

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Posted 5 months ago

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Steve Lehman

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Max,   

You need to begin with the exact version of Windows, the exact version of your browser and the exact link which shows in the browser when you click on help or tutorials.  There is not a Windows version-11 quite yet.  Some of us Photoshop users who help out here are Windows technicians and we deal with exact info.   When I see that, I might work with you, so I'll check back later.   

Steve Lehman, MCSE
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Max Porter

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Thanks Steve sorry about the typo.

Windows 10 is Version 1803 for x64-based System and Internet Explorer is version 11.112.17134.0

Max

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Steve Lehman

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Max, 

Okay so you have a recent install of Windows 10 in version 1803 from April.  If an update came at the same time, as you had this application problem, there might be an update "upset" which needs a reset or two.   Follow these instructions and pick and choose.   It's your choice of what to do.   Copy these instructions for a reference.   

1.  Photoshop reset:   
Within Photoshop Elements you have a reset on the bottom-right, next to the question mark.  No question mark?  Select an image and a tool and it may appear.   If not, you tried this before.  If not, next to the question mark is a menu; the menu has a "reset all".  This resets your tools, your software and any parts of it.   If that fixes the problem, stay with that fix.   No reboot needed.  If not, go onto the other resets below.    

2.  Application Reset is in Windows 
In Windows 10 go to Settings> System> Apps and Features, find and select your application (Photoshop Elements), and it may have a blue hypertext link below the application name, "Advanced Options" in blue hypertext.  Click on that, and on the next page on the left will be a button labeled "Reset".  Click that.  That will reset the program.   It doesn't have an Advanced Option under the application name, Windows doesn't find the problem in that location.  So go to the next step.   

3.  SFC reset:  To do this you would click on the Windows icon (lower-left corner) then open the Windows Power Shell.  It opens a DOS window.  At the cursor you can type "scannow" without the quotation marks.  let it work and reboot when it has completely stopped then try the app.   This does not always reset Windows.   

4.   Browser reset - a program can have a problem with the browser, even if an error message doesn't pop up.   Open Internet Explorer, click on the gear on the top-right, in its menu items click "Internet Options", then select the Advanced tab, and near the bottom is "Restore advanced Settings" and that may be all you need for the browser-reset.  There is another reset below that, but that resets the browser to its default settings.  The Advanced does better.  Click one. 

5.  Windows-10 reset:    (determined optional)
IF Windows is make a problem, we can use a Windows reset:   For this you need to go back to the Settings> Update & Security>  Recovery (top-left corner) then "Reset PC" with a reset button.  
Here you need to read each dialog to decide if you want to do this.  It will not corrupt your Windows 10 program.  But it will reset your PC to its last known good (last boot) and it may go back to all defaults like when you first began Windows 10 so more updates will come.  It takes you back to "new" again where you can set your software and your Windows, but it doesn't do anything to reset your program (PSE).  It may show a dialog about a recovery disc which you don't need for that option.  Because this reset only takes a few seconds, I leave this as an extreme option.   

6. Recovery is a button in Settings. Find this in Settings> View installed updates history> click on "Recovery" in the left-upper-corner.  The recovery button will simply reset Windows for today not for for yesterday.   But doing the Recovery you need to read all the dialog to decide whether you want a complete reinstall of Windows which will not delete your personal files, or if you want to install a new Windows from a recovery disc.  If you do not have a disc, the first option is okay.  Recovery is optional.  

7 System Restore.  Find this in Settings>Control Panel.  System Restore has the same familiar wizard but you can only select a restore point within a few days.   System Restore will allow you to select a restore point, then when completed, it will go to a blue screen which is a friendly place where it gives options.  One of them is System Restore (again) but even if it says it was unsuccessful, it probably was anyway.   Reboot.  Rebooting will do the trick.   

unfortunately this is all I have.   
Steve Lehman