3DS and obj file support, CS5.1 extended

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Adobe tech support hit the new LOW - thick-accented techs just seem to hang up on you if they don't know the answer, happened to me twice today. Unable to import 3DS files. One said PS5.1 Extended doesn't support 3DS or obj files when the opposite is clearly listed on Adobe site. Anyone knows of any levers to pull?
Despicable support, considering cost of the software
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Aleksey Bochkovsky

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Posted 7 years ago

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Chris Cox

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What exact problem are you seeing with the 3D file format support?
If a file doesn't import, there should be some error message about why it failed.

And if you have support case numbers, that would help us track down who you spoke to.
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Aleksey Bochkovsky

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Hi Chris, please see question below. no support case numbers because support personnel mumbled something about 3DS files not being supported and hung up on me, twice. 20 min on hold each call, wasted.

trying to import 3DS and/or obj files into PS5.1 Extended. When importing 3DS file just keep getting blank screen, when trying obj getting blank "checkered" background. Same files open in Modo with no problems, what are the requirements for 3DS files to be imported into PS?
Thanks.
Aleksey
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Aleksey,

Sounds a bit like a OpenGL driver issue. Are you on Mac or Windows? OS/version and graphics card would also be helpful.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Requirements/troubleshooting is here: GPU and OpenGL support | Photoshop CS4, CS5: http://adobe.ly/OpenG
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Aleksey Bochkovsky

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Hi Jeff,
using Mac Pro 2008, 12 GB RAM, tried multiple video cards, latest being AMD Radeon HD 6870 with 1GB DDR5 RAM. OS X Lion 10.7.3. Confirmed that OpenGL is enabled in PS 3D settings.
thanks for the link (missing L at the end)

I'll go over it shortly

Thank you,
Aleksey
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SG..., Employee

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Hi Aleksey,

Are the files you're trying to load available for us to look at? We've seen issues with .dae and .kmz files coming in with 0% opacity and have a script that corrects the values (http://kb2.adobe.com/cps/409/kb409030.... I don't recall seeing this happen with .3ds or .obj files though.

regards,
steve
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Aleksey Bochkovsky

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Hi Steve,
thank you for participation, can't seem to access the link.
file is about 20MB
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Daniel Presedo, Photoshop Team

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We need to see the actual file to fully understand the problem. Models are not created equal, especially "free" ones (eg google warehouse.)

Do you have a link to the models you are trying to load? Triangles could be flipped or normals could be off, or something even more unique... Thanks
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Aleksey Bochkovsky

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The file was created in 3D Max by professional architect. I'm reluctant to share it with the world at this point, it's part of the commercial project in process. What's the best secure way to share it with pro support team?
Thank you
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Chris Cox

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email daniel (at) adobe (dot) com.
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Daniel Presedo, Photoshop Team

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No problem, I would not want you to do that! I can give you a private FTP to share assets.
Do you know what version of 3D Max they are using?

I will work with you on this privately, and then we can share what we learned on this page.
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Aleksey Bochkovsky

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thank you, I'll find out exact version and let you know. You can send FTP info to my email babochkov (at) gmail
appreciate everybody's input, much different experience from the L1 encounter :)
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Aleksey Bochkovsky

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The .3ds file was created in 3dmax (version 2011). I'll be happy to share the file over FTP, please send info to babochkov (at) gmail (dot) com. Thank you again
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Daniel Presedo, Photoshop Team

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I sent you a message yesterday. Acrobat.com invite, you can add the file to my work space securely.
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Daniel Presedo, Photoshop Team

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You have my email but I wanted to share some of the info back to the site:

CS5 cannot load the 3DS file > a known issue with the 3D Max exporter. We will allow these files to open in the next version (beware of mangled 3ds files)
CS5 can load the OBJ file fine but it has not textures or materials so it will appear gray.

Some history here > The 3DS file format is a dead format, it's limited in many ways and most pros will avoid using it.
3DS is just not a good way to share files in the 21st century. We have fixed this loading problem for the next version of Photoshop, which really means we are allowing the loading of a mangled file.

I would stick with OBJ. But when you get OBJ files you also probably want the Textures and Materials. They will require a .MTL text file that lists the texture for the OBJ file.
The architect should be able to provide you a file with texture if they have textures. Some materials in 3D Max, however, cannot be translated that way, so certain special effects achieved by "Shaders" will not be in your OBJ file.
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Aleksey Bochkovsky

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Thank you for detailed explanation, we were able to fix obj file and we'll use it going forward.
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S DeMetrick

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When I tried to open a OBJ file through Photoshop, I received an error message saying, "Could not complete your request because it is not the right kind of document." Any ideas on why I can't even open the OBJ?
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Daniel Presedo, Photoshop Team

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We cannot read the file. Not all OBJs files are created equal, it depends on what application exported it. Some do a better job than others.

Do you know where the OBJ file came from (eg what application export/created this file?)

If you have a link to it I can have a look as well.
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S DeMetrick

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I made the OBJ file in maya. I do not have a link to it at this time.
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Daniel Presedo, Photoshop Team

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Ok, I would need to see an example.

Try converting it to Quads or Triangles and then export (if you have not done that already.)
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Leonardo Montero

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Hi, Aleksey Bochkovsky
how do you fix the obj-photoshop problem??
please answer, thank you!!
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Aleksey Bochkovsky

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Hi Leonardo,
there was a background piece that we removed. Then converted object to OBJ and it opened fine. 3ds file didn't work.
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Sylver Moon

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I'm getting the same problem that S DeMetrick has. My OBJ files are from here...
http://community.secondlife.com/t5/Te...

First link in Ishtar Roussell's reply. Please help!