3D work dissappears

  • 1
  • Problem
  • Updated 5 years ago
When working with intrusions, such as changing depths and angles, the object dissappears and I'm back to a previous/earlier stage and all my work after that point has dissappeared. It is as if I've moved back several steps in history. This is a very frequent bug.
Photo of Michael Grant

Michael Grant

  • 9 Posts
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 1
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Which version of Photoshop?
Which OS version?
And have you updated your video card drivers from the GPU maker's website?
Photo of Michael Grant

Michael Grant

  • 9 Posts
  • 0 Reply Likes
I have a new Dell Windows7. I'll look at the GPU driver status. Thank you.
Photo of Michael Grant

Michael Grant

  • 9 Posts
  • 0 Reply Likes
Okay, my driver update utility states I'm using the latest driver.
I'm using Creative Cloud Photoshop (or CS6)
My OS is Windows 7

My Graphic cards is an Intel HD Graphics.

Also, why do I have to sign in each time when I use this forum? I do click onto "Remember me".
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Photoshop CC (14,x) is not CS6 (13.x).
Which specific version do you have.

This forum remembers your signing for day or so, but loses the token if you exit the browser.

Double check the drivers on Intel's website - they have fixed a lot of issues this year.
Photo of Michael Grant

Michael Grant

  • 9 Posts
  • 0 Reply Likes
As I said, I use Creative Cloud, doesn't that mean I'm using the latest version? My current version is: 14.1.2 x 64 Sorry about mentioning CS6, one of your videos says CS6 is the same thing as CC, just installed differently.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Creative Cloud allows for Photoshop CS6 and CC - and the updates are not automatic, so you could have an older version.
14.1.2 is the latest - so that's good.

And no, CS6 and CC are not the same thing at all.
Photo of Michael Grant

Michael Grant

  • 9 Posts
  • 0 Reply Likes
Chis, for what it's worth and not sure if this make sense but the last couple days I've been working on a 3D project configured at 1920x1080 16 bit 300 ppi and have not had a single crash. Previously, I've been working at 8 bit, 72 ppi. All of the objects were intrusions. I was also surprised how fast it was able to render shadows and reflections with these settings.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Well, the most common cause of disappearing 3D content is the video card driver (older versions with bugs, that have been fixed in more recent versions).

And I hope you mean extrusions, not intrusions.
Photo of Michael Grant

Michael Grant

  • 9 Posts
  • 0 Reply Likes
Ha ha! Yeah, I meant extrusions. Should I get a different video card? I'm going to get me a Mac soon.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 813 Reply Likes
Intel HD should run the 3D stuff - it's far from the top of the line, but it works. But Intel has fixed a lot of driver bugs this year, so if your driver is not current, you may be missing a lot of their fixes.