Photoshop CC 2014.2 - 3D PDF export feature not working - MacOS

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  • Updated 4 years ago
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Re Photoshop CC 2014.2 -- the 3D PDF export feature doesn't work. It always results in a file with a size of zero bytes. I saw in the FAQ that this is a known issue with the Windows version, but I am encountering it in the Mac version.
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Jim Williams

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Posted 4 years ago

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Daniel Presedo, Employee

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Let's see if we can sort this out. Let's try this first if you can:
Try cleaning Preferences using CMD + OPTION + SHIFT on Launch. And then try to export the 3D PDF.

If that does not work then contact me via daniel at adobe dot com and we can gather more data.
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Jim Williams

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Thanks for your interest. I tried cleaning prefs as you recommended, and still got the same result. I'll email you as you suggested and we can take it from there...
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Jim Williams

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This reply was created from a merged topic originally titled Incredibly challenging.

Photoshop Family is the most challenging treasure-hunt game I have ever played! I posted a topic a few days ago and so far I have had absolutely no luck figuring out how to go back to it again. Creating an insanely difficult game like this and then disguising it as a customer help forum was a diabolical master stroke. Kudos!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Ho Jim, you can always go to your profile to find your topics and manage notifications: http://feedback.photoshop.com/people/...
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Jim Williams

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Right. But if there's a way to get to your profile anywhere along the natural path from the www.photoshop.com home page, I can't find it.

Both the "Me" tab and the "Welcome, [your name]" link redirect to www.photoshop.com/home, which is just a generic welcome page. I've yet to find anything on any page that explicitly indicates how to get to your profile.

In fact, the only way I've discovered to get to my profile is to somehow find a topic in one of the activity lists that has my name in it, and then click on my name. But as someone else pointed out, this is a bit of a Catch-22 if the reason you need to find your profile is to get a list of your activity.

I'm not trying to be kvetchy, just pointing out that this is a necessary but non-intuitive feature...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
I believe this issue is fixed with the 2014.2.1 update: http://blogs.adobe.com/crawlspace/201...

Let me know if this does not solve your problem.