Photoshop CC 2014: 3D not working

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  • Problem
  • Updated 4 years ago
  • (Edited)
I have spent a full day trying to find out why 3D is not working in my Photoshop CC 2014. Whatever I do: the 3D flyout is totally grey exept for two functions (like "get more content".
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Adrian Rooymans

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  • frustrated

Posted 4 years ago

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Chris Cox

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That sounds like you don't have a GPU or drivers that are capable of using the 3D features. Make sure your GPU meets the minimum requirements and has up to date drivers from the GPU maker's website.
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Adrian Rooymans

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Thanks for the reply! It might be the true cause. However: I also work with Autodesk Studio Max that has no problems... I therefore never looked in the direction of the GPU. I'll now dive into that.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Here are the system requirements: http://helpx.adobe.com/photoshop/syst...

Here are the tested video cards: http://helpx.adobe.com/photoshop/kb/p...
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Adrian Rooymans

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Thank you for the info, which I had seen and checked.. Here's the relevant info on my computer:
Windows 7 Professional (x64) Service Pack 1 (build 7601)
2.80 gigahertz Intel Core i7 930
32 kilobyte primary memory cache
1024 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)
Board: MSI X58 Pro-E (MS-7522) 3.0
6136 Megabytes Usable Installed Memory
NVIDIA Quadro FX 580 [Display adapter]
Iiyama PLE2208HDS [Monitor] (21.7"vis, s/n 1102801310001, March 2010)

Card name: NVIDIA Quadro FX 580
Manufacturer: NVIDIA
Chip type: Quadro FX 580
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0659&SUBSYS_063A10DE&REV_A1
Display Memory: 3303 MB
Dedicated Memory: 491 MB
Shared Memory: 2811 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: PLE2208HDS
Monitor Id: IVM560A
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.4105 (English)
Driver Version: 9.18.13.4105
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That card isn't on the support card list, and doesn't have enough dedicated memory:

Dedicated Memory: 491 MB