PHOTOSHOP CC - 3D-MPO to SBS-JPEG - Crash during batch conversion

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  • Updated 3 years ago
  • (Edited)
Hi, I have recorded an action to convert 3D-MPO files to SBS-JPEGs and perform a hotpixel removal. After batch converting some images Photoshop crashes.
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Christoph Müller

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Posted 3 years ago

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Chris Cox

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What OS version are you using?
What does the detailed OS crash report say?
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Christoph Müller

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Hi Chris,

I'm using Photoshp CC on Windows 8.1 64 Bit. The only message I get is that Photoshop crashed. It appears randomly after some dozens of images were correctly processed.

Best regards,
Christoph
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Christoph Müller

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And that's all the crash report says:

Protokollname: Application
Quelle: Application Error
Datum: 12.05.2015 21:04:08
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: Muelli-PC
Beschreibung:
Name der fehlerhaften Anwendung: Photoshop.exe, Version: 15.2.2.310, Zeitstempel: 0x5480338c
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000000000
ID des fehlerhaften Prozesses: 0x1904
Startzeit der fehlerhaften Anwendung: 0x01d08ce4063a7746
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Pfad des fehlerhaften Moduls: unknown
Berichtskennung: a9fcdf87-f8d9-11e4-bf4f-902b349d2b50
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Ereignis-XML:

1000
2
100
0x80000000000000

48935
Application
Muelli-PC

Photoshop.exe
15.2.2.310
5480338c
unknown
0.0.0.0
00000000
c0000005
0000000000000000
1904
01d08ce4063a7746
C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
unknown
a9fcdf87-f8d9-11e4-bf4f-902b349d2b50
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Chris Cox

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Module Unknown means it could be an unloaded module (like a video card driver), a third party plugin with a bug, or something malicious (malware).

In this case you're already showing problems with your video card driver during the image redraw: so try updating the driver from the GPU maker's website.
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Christoph Müller

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Hi Cris,

I am still using the latest driver for my video card. If I disable the usage of the graphics processor and modify my action (this is nessessary, because mpos are now opened as two normal layers instead of a 3D-layer), it works without problems. I think it would be a good thing if you could choose the behaviour of photoshop on opening mpos. Most people will mount their stereos in other software than Photoshop (StereoPhoto Maker or Cosima), so it is preferable that mpos are opened as normal layers. As a workaround, I'll disable the GPU usage for processing mpos, which has the positive side effect, that it speeds up the process of my action.

However, thanks for advice and best regards,
Christoph
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Chris Cox

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OK, then you need to contact your GPU maker about the bug in their current driver software.
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Christoph Müller

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Works ;-)