Photoshop 21.0.3: Update crashes when I try to print files on a network drive

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  • Problem
  • Updated 6 months ago
  • (Edited)
21.0.3 update crashes Photoshop as soon as I try to open the Print dialog (File > Print for files on a network drive; I don't even get the Print dialog or any kind of error message -- Photoshop simply disappears from the screen). Reverting to 21.0.2 fixed the problem but trashed my all my preferences, actions and presets. Had to restore from Windows 10 Backup. Super annoying and made me miss a project deadline.

Faulting application name: Photoshop.exe, version: 21.0.3.91, time stamp: 0x5e1fa259
Faulting module name: ntdll.dll, version: 10.0.18362.418, time stamp: 0x99ca0526
Exception code: 0xc0000005
Fault offset: 0x000000000004d5a0
Faulting process id: 0x2330
Faulting application start time: 0x01d5d2469d835586
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop 2020\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 0c000261-ba27-4ac7-9166-357f617e80c8
Faulting package full name: 
Faulting package-relative application ID:
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David Hall

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Posted 7 months ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi David, could you please submit a full crash report? Want to have an engineer look at the full crash log. https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html
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David Hall

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There was no Adobe Crash Reporter dialog, so there's no crash report to submit. Usually the Crash Reporter dialog appears whenever PS crashes on my workstation (Dell T7910 running Windows 10 Pro 64-bit), but for the 10 or so crashes I experienced with 21.0.3 before I finally gave up, there was no dialog or any sort of error message. Photoshop just disappeared instantly from the screen (without saving any of my open files), as if I had closed the application.
(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you try the steps from the link for if the Crash Reporter dialog doesn't show?
(Edited)
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David Hall

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That won't work because 21.0.3 is no longer installed.