Photoshop 21.0.2: Crashes on save as

  • 1
  • Question
  • Updated 5 months ago
  • (Edited)
Photoshop 2020, 21.0.2, Win 10 64 bit, 16GB RAM, NVIDIA GTX 1660 6GB. Photoshop 2019 is fine and stable, but having installed 2020 and upgraded to 21.0.2, the entire PC crashes immedately on clicking Save As. It then reboots as normally without any of the normal options if Windows hasn't closed down properly. All very strange. I have played with the power settings for the GTX 1660 and set them to Adaptive. If I uncheck the box in the Use Graphics Processor in Performance options, the problem is solved, so that is where the conflict lies. It is obviously peculiar to Photoshop 2020, 2019 and all other Adobe and other programs are fine. Apart from waiting for Adobe to sort it out with an update, do any of you knowledgeable folk have any suggestions?
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Nigel May

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Posted 7 months ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Two things to try: Update graphics driver directly from NVIDIA and then Reset Prefs.
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Nigel May

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The NVIDIA driver is up to date and I have reset the preferences to default and the problem is still there. I haveaalso removed and reinstalled 21.0.2 several times, but no change. When it first started happening the graphics card was a NVIDIA 960, I updated to the current 1660 but the issue persists. One thing I have noticed is that if I set the scratch disc to a separate SSD then when it crashes there is a large file, typically around 2GB on the drive, called Photoshop Temp but if after resetting the preferences to default so it's using the C drive as the scratch disc, there is no trace of a large file called Photoshop Temp. Another thing is that it will leave a 0 byte PS file, correctly named, in the folder where I try to save. It's very frustrating.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if wecould see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
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Nigel May

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Adobe Photoshop Version: 21.0.3 20200115.r.91 2020/01/15: 21f283574f6  x64
Number of Launches: 2
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 4000 MHz
Built-in memory: 16245 MB
Free memory: 10403 MB
Memory available to Photoshop: 14862 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.24.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.24.11
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config:

Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=6144
glgpu[0].GLName="NVIDIA GeForce GTX 1660 SUPER"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.4166"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1660 SUPER/PCIe/SSE2"
glgpu[0].GLRendererID=8644
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_8832edd0aef4716a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_8832edd0aef4716a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_8832edd0aef4716a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_8832edd0aef4716a\nvldumdx.dll"
glgpu[0].GLDriverDate="20191206000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6144
clgpu[0].CLName="GeForce GTX 1660 SUPER"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="441.66"
clgpu[0].CLBandwidth=2.80248e+11
clgpu[0].CLCompute=1976.27
clgpu[1].CLPlatformVersion="1.2 "
clgpu[1].CLDeviceVersion="1.2 "
clgpu[1].IsIntegratedCLGPU=1
clgpu[1].CLMemoryMB=1629
clgpu[1].CLName="Intel(R) HD Graphics 4600"
clgpu[1].CLVendor="Intel(R) Corporation"
clgpu[1].CLVendorID=32902
clgpu[1].CLDriverVersion="20.19.15.5107"
clgpu[1].CLBandwidth=3.45828e+10
clgpu[1].CLCompute=190.893
License Type: Subscription
Serial number: 90970656909307440882
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\User\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 930.7G, 715.7G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2019/11/20-15:01:25   97.614776   97.614776
   AdbePM.dll   PatchMatch 2019/09/25:16:59:41   1.613549   1.613549
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0  
   AdobeOwl.dll   Adobe Owl   5.5.0  
   AdobePDFL.dll   PDFL 2019/09/09-16:07:36   79.348578   79.348578
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.40.48685  
   AdobeSVGAGM.dll   AdobeSVGAGM   97.614776   97.614776
   AdobeXMP.dll   Adobe XMP Core 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPFiles.dll   Adobe XMP Files 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPScript.dll   Adobe XMP Script 2019/08/13-01:06:57   79.164036   79.164036
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2019/09/17-01:11:26   79.613319   79.613319
   ahclient.dll    AdobeHelp Dynamic Link Library   4.1.0.0  
   AIDE.dll   AIDE 2019/09/09-16:07:36   79.613133   79.613133
   ARE.dll   ARE 2019/09/17-01:11:26   79.613319   79.613319
   AXE8SharedExpat.dll   AXE8SharedExpat 2019/09/16-11:49:24   79.613314   79.613314
   AXEDOMCore.dll   AXEDOMCore 2019/09/16-11:49:24   79.613314   79.613314
   Bib.dll   BIB 2019/09/17-01:11:26   79.613319   79.613319
   BIBUtils.dll   BIBUtils 2019/09/17-01:11:26   79.613319   79.613319
   boost_date_time.dll   photoshopdva   12.1.0  
   boost_filesystem.dll   photoshopdva   12.1.0  
   boost_system.dll   photoshopdva   12.1.0  
   boost_threads.dll   photoshopdva   12.1.0  
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2019/11/20-15:01:25   97.614776   97.614776
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaccelerate.dll   photoshopdva   12.1.0  
   dvaappsupport.dll   photoshopdva   12.1.0  
   dvaaudiodevice.dll   photoshopdva   12.1.0  
   dvacore.dll   photoshopdva   12.1.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   12.1.0  
   dvamediatypes.dll   photoshopdva   12.1.0  
   dvametadata.dll   photoshopdva   12.1.0  
   dvametadataapi.dll   photoshopdva   12.1.0  
   dvametadataui.dll   photoshopdva   12.1.0  
   dvaplayer.dll   photoshopdva   12.1.0  
   dvascripting.dll   photoshopdva   12.1.0  
   dvatransport.dll   photoshopdva   12.1.0  
   dvaui.dll   photoshopdva   12.1.0  
   dvaunittesting.dll   photoshopdva   12.1.0  
   dynamiclink.dll   photoshopdva   12.1.0  
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171  
   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171  
   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171  
   igestep30.dll   IGES Reader   9.3.0.113  
   JP2KLib.dll   JP2KLib 2019/09/05-01:10:23   79.273548   79.273548
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0  
   LogSession.dll   LogSession   8.1.0.40.48685  
   mediacoreif.dll   photoshopdva   12.1.0  
   MPS.dll   MPS 2019/09/27-13:40:09   79.613613   79.613613
   pdfsettings.dll   Adobe PDFSettings   1.07  
   Photoshop.dll   Adobe Photoshop 2020   21.0  
   Plugin.dll   Adobe Photoshop 2020   21.0  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.46  
   PSCloud.dll                                                   1.0.0.1  
   PSViews.dll   Adobe Photoshop 2020   21.0  
   SCCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   97.614776   97.614776
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   VulcanControl.dll   Vulcan Application Control Library   5.6.1.39  
   VulcanMessage5.dll   Vulcan Message Library   5.6.1.39  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0  
   WRServices.dll   WRServices    Build 15.2.0.24467   15.2.0.24467
   wu3d.dll   U3D Writer   9.3.0.113  
   Unified Extensibility Platform  uxp-3.3.7.56


Required plug-ins:

   Accented Edges 21.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 21.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 21.0 - from the file “Filter Gallery.8bf”
   Average 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Average.8bf”
   Bas Relief 21.0 - from the file “Filter Gallery.8bf”
   BMP 21.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 12.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 12.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Chrome 21.0 - from the file “Filter Gallery.8bf”
   Cineon 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Cineon.8bi”
   Clouds 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Clouds.8bf”
   Color Halftone 21.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 21.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 21.0 - from the file “Filter Gallery.8bf”
   Craquelure 21.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 21.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 21.0 - from the file “Filter Gallery.8bf”
   Crystallize 21.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 21.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 21.0 - from the file “Filter Gallery.8bf”
   De-Interlace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 21.0 - from the file “Dicom.8bi”
   Difference Clouds 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Clouds.8bf”
   Diffuse Glow 21.0 - from the file “Filter Gallery.8bf”
   Displace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 21.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “EazelAcquire.8ba”
   Entropy 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Export Color Lookup Tables 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Export3DLUT.8be”
   Extrude 21.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “FastCore.8bx”
   Fibers 21.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 21.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 21.0 - from the file “Filter Gallery.8bf”
   Fresco 21.0 - from the file “Filter Gallery.8bf”
   Glass 21.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 21.0 - from the file “Filter Gallery.8bf”
   Grain 21.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 21.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 21.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 21.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 21.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 21.0 - from the file “Standard MultiPlugin.8bf”
   IGES 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
   Ink Outlines 21.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 21.0 - from the file “JPEG2000.8bi”
   Kurtosis 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Lens Blur 21.0 - from the file “Lens Blur.8bf”
   Lens Correction 21.0 - from the file “Lens Correction.8bf”
   Lens Flare 21.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 21.0 - from the file “Liquify.8bf”
   Matlab Operation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “ChannelPort.8bf”
   Maximum 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Mean 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Measurement Core 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MeasurementCore.8me”
   Median 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Mezzotint 21.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   MMXCore Routines 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MMXCore.8bx”
   Mosaic Tiles 21.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MultiProcessor Support.8bx”
   Neon Glow 21.0 - from the file “Filter Gallery.8bf”
   Note Paper 21.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “NTSC Colors.8bf”
   Ocean Ripple 21.0 - from the file “Filter Gallery.8bf”
   OpenEXR 21.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 21.0 - from the file “Filter Gallery.8bf”
   Palette Knife 21.0 - from the file “Filter Gallery.8bf”
   Patchwork 21.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 21.0 - from the file “Standard MultiPlugin.8bf”
   PCX 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “PCX.8bi”
   Photocopy 21.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “ChannelPort.8bf”
   Pinch 21.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Pixar.8bi”
   Plaster 21.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 21.0 - from the file “Filter Gallery.8bf”
   Pointillize 21.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 21.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “PBM.8bi”
   Poster Edges 21.0 - from the file “Filter Gallery.8bf”
   PRC 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
   Radial Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Radiance.8bi”
   Range 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Render Color Lookup Grid 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Export3DLUT.8be”
   Reticulation 21.0 - from the file “Filter Gallery.8bf”
   Ripple 21.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 21.0 - from the file “Filter Gallery.8bf”
   Save for Web 21.0 - from the file “Save for Web.8be”
   ScriptingSupport 21.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 21.0 - from the file “Shake Reduction.8bf”
   Shear 21.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Smart Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 21.0 - from the file “Filter Gallery.8bf”
   Solarize 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Solarize.8bf”
   Spaces 21.0 - from the file “Spaces.8li”
   Spatter 21.0 - from the file “Filter Gallery.8bf”
   Spherize 21.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 21.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 21.0 - from the file “Filter Gallery.8bf”
   Stained Glass 21.0 - from the file “Filter Gallery.8bf”
   Stamp 21.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Sumi-e 21.0 - from the file “Filter Gallery.8bf”
   Summation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Targa 21.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 21.0 - from the file “Filter Gallery.8bf”
   Tiles 21.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 21.0 - from the file “Filter Gallery.8bf”
   Twirl 21.0 - from the file “Standard MultiPlugin.8bf”
   U3D 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
   Underpainting 21.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 21.0 - from the file “VanishingPoint.8bf”
   Variance 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Water Paper 21.0 - from the file “Filter Gallery.8bf”
   Watercolor 21.0 - from the file “Filter Gallery.8bf”
   Wave 21.0 - from the file “Standard MultiPlugin.8bf”
   WIA Support 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “WIASupport.8li”
   Wind 21.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “WBMP.8bi”
   ZigZag 21.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

   Extensis 21.0.0.8864 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\Automate\ExtensisFontManagementPSCC2020x64.8li”

Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.2.0.70 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.2.0\"
CDO: 1.62.3
        CmdN: 1.2.0
        CDP: 1.89.3

Extensions:

   com.adobe.Butler.backend  2.3.4 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\index.html”
   New Document  3.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.0.0\fnft.html?v=3.0.0.4”
   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\purchaseTypekit.html”
   Home  2.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.9.0\index.html?v=2.9.0.47”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_6_70\extensions\capture\capture.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Extensis  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\Extensis_Photoshop_HTML\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You're using two drivers at the same time.


glgpu[0].GLName="NVIDIA GeForce GTX 1660 SUPER"
glgpu[0].GLVendor="NVIDIA Corporation"
clgpu[1].CLName="Intel(R) HD Graphics 4600"
clgpu[1].CLVendor="Intel(R) Corporation"

See step 7 the troubleshooting section here for dealing with two cards/drivers: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertroubleshootingsteps
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Nigel May

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I have done all this in the past (although to be fair I haven't disabled the Intel embedded graphics card), but to no avail. Interestingly, I don't have the 'Select preferred graphics processor for this application' box #2, my NVIDIA Control Panel goes straight into 2 Specify settings for this program. All very odd, and it is exactly the same set up for Photoshop 2019, which is completley stable.
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Nigel May

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I have now tried disabling the Intel 4600 embedded card in control panel. No change, the PC crashed immediately on Save As. I then copied an exisitng file into another folder, opened it in 2020, made a few changes and hit Save. Err, guess what? Immediate crash. Something here is very odd because all other Adobe and non-Adobe programs are fine, but PS 2020 is not. PS 22019 is also fine.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17067 Posts
  • 2906 Reply Likes
Strange. If you launch with the shift key and disable third party plug-ins, can you save normally?
Photo of Nigel May

Nigel May

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No, the first time the PC crashed on the first Save As attempt. I then disabled the Extensis Suitcase Fusion plug-in from within Suitcase and I managed to save one file, but then the PC fell over on the attempt to Save As a second different one. I am getting really frustrated with this nonsense. I have been using Adobe products since the year dot when they came individually on a single DVD (or maybe even a single CD) and I have never had any issues like this.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you try the solution of holding down shift to disable the plug-in?
Photo of Nigel May

Nigel May

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Yes, but the PC still crashed,it had no effect.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17067 Posts
  • 2906 Reply Likes
Frustrating. 

A system crash or freeze requiring a computer restart is almost always a system specific problem - usually a low level failure such as a bad font, a bad driver (bad video card driver, etc), failing hardware (hard disk, video card, etc.) or damaged OS installation. Photoshop may trigger it by trying to access the driver or hardware but Photoshop isn’t the root cause.

Does the crash happen when you select save as and before the save as dialog appears? Or do you get the screen that asks if you want to save to cloud documents or your computer? or after you select the file format and location to save and hit the save button?

I've asked support to get a minidump from the system in case it has some clues.

I also noticed there's an extensis panel loaded. I would try disabling that as well. Disabling plug-ins won't disable panels. Try going to Preferences > Plug-ins... and uncheck "Load Extension Panels" and "Allow extensions to connect to the internet" and restart Photoshop with the shift key down to also disable the plug-in. Check File > System Info... to make sure both extensis entries aren't loading (feel free to post here).


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Nigel May

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The PC crashes after selecting the file format and location and hitting the Save As button. Up to then, everything is as expected.

I received a call from Garima from Adobe Tech Support yesterday who took control of the machine and made various changes to Regsitry keys and removed various sub-folders from the User and Program files folders. She also did a full chkdsk on the C drive, which unfortunately hadn't completed by the time I had to leave at 19:30 last night. She said that I would be contacted again today at 13:00, it's now 14:30 and no call as yet.

I did notice when I came back to my desk after the chkdsk had run that Acrobat wouln't start, the error message was 1 and it asked for it to be uninstalled and reinstalled. This I have done and it seems to be OK. However, PS 2020 still crashed when I tried to do a test save.

I have follwed your instructions about the Extensis plug-in and started PS 2020 in safe mode. The current System Info is below.

Adobe Photoshop Version: 21.0.3 20200115.r.91 2020/01/15: 21f283574f6  x64
Number of Launches: 6
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.329
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 4000 MHz
Built-in memory: 16245 MB
Free memory: 12484 MB
Memory available to Photoshop: 14862 MB
Memory used by Photoshop: 84 %
ACP.local Status:
 - SDK Version: 1.24.4
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.24.11
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config:

Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=6144
glgpu[0].GLName="NVIDIA GeForce GTX 1660 SUPER"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.4166"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1660 SUPER/PCIe/SSE2"
glgpu[0].GLRendererID=8644
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_8832edd0aef4716a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_8832edd0aef4716a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_8832edd0aef4716a\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispsi.inf_amd64_8832edd0aef4716a\nvldumdx.dll"
glgpu[0].GLDriverDate="20191206000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6144
clgpu[0].CLName="GeForce GTX 1660 SUPER"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="441.66"
clgpu[0].CLBandwidth=2.81135e+11
clgpu[0].CLCompute=1975.85
clgpu[1].CLPlatformVersion="1.2 "
clgpu[1].CLDeviceVersion="1.2 "
clgpu[1].IsIntegratedCLGPU=1
clgpu[1].CLMemoryMB=1629
clgpu[1].CLName="Intel(R) HD Graphics 4600"
clgpu[1].CLVendor="Intel(R) Corporation"
clgpu[1].CLVendorID=32902
clgpu[1].CLDriverVersion="20.19.15.5107"
clgpu[1].CLBandwidth=3.42015e+10
clgpu[1].CLCompute=190.913
License Type: Subscription
Serial number: 90970656909307440882
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\User\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  G:\, 3.64T, 2.72T free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: not set

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2019/11/20-15:01:25   97.614776   97.614776
   AdbePM.dll   PatchMatch 2019/09/25:16:59:41   1.613549   1.613549
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0  
   AdobeOwl.dll   Adobe Owl   5.5.0  
   AdobePDFL.dll   PDFL 2019/09/09-16:07:36   79.348578   79.348578
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.40.48685  
   AdobeSVGAGM.dll   AdobeSVGAGM   97.614776   97.614776
   AdobeXMP.dll   Adobe XMP Core 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPFiles.dll   Adobe XMP Files 2019/08/13-01:06:57   79.164036   79.164036
   AdobeXMPScript.dll   Adobe XMP Script 2019/08/13-01:06:57   79.164036   79.164036
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2019/09/17-01:11:26   79.613319   79.613319
   ahclient.dll    AdobeHelp Dynamic Link Library   4.1.0.0  
   AIDE.dll   AIDE 2019/09/09-16:07:36   79.613133   79.613133
   ARE.dll   ARE 2019/09/17-01:11:26   79.613319   79.613319
   AXE8SharedExpat.dll   AXE8SharedExpat 2019/09/16-11:49:24   79.613314   79.613314
   AXEDOMCore.dll   AXEDOMCore 2019/09/16-11:49:24   79.613314   79.613314
   Bib.dll   BIB 2019/09/17-01:11:26   79.613319   79.613319
   BIBUtils.dll   BIBUtils 2019/09/17-01:11:26   79.613319   79.613319
   boost_date_time.dll   photoshopdva   12.1.0  
   boost_filesystem.dll   photoshopdva   12.1.0  
   boost_system.dll   photoshopdva   12.1.0  
   boost_threads.dll   photoshopdva   12.1.0  
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2019/11/20-15:01:25   97.614776   97.614776
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaccelerate.dll   photoshopdva   12.1.0  
   dvaappsupport.dll   photoshopdva   12.1.0  
   dvaaudiodevice.dll   photoshopdva   12.1.0  
   dvacore.dll   photoshopdva   12.1.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   12.1.0  
   dvamediatypes.dll   photoshopdva   12.1.0  
   dvametadata.dll   photoshopdva   12.1.0  
   dvametadataapi.dll   photoshopdva   12.1.0  
   dvametadataui.dll   photoshopdva   12.1.0  
   dvaplayer.dll   photoshopdva   12.1.0  
   dvascripting.dll   photoshopdva   12.1.0  
   dvatransport.dll   photoshopdva   12.1.0  
   dvaui.dll   photoshopdva   12.1.0  
   dvaunittesting.dll   photoshopdva   12.1.0  
   dynamiclink.dll   photoshopdva   12.1.0  
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171  
   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171  
   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171  
   igestep30.dll   IGES Reader   9.3.0.113  
   JP2KLib.dll   JP2KLib 2019/09/05-01:10:23   79.273548   79.273548
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0  
   LogSession.dll   LogSession   8.1.0.40.48685  
   mediacoreif.dll   photoshopdva   12.1.0  
   MPS.dll   MPS 2019/09/27-13:40:09   79.613613   79.613613
   pdfsettings.dll   Adobe PDFSettings   1.07  
   Photoshop.dll   Adobe Photoshop 2020   21.0  
   Plugin.dll   Adobe Photoshop 2020   21.0  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.46  
   PSCloud.dll                                                   1.0.0.1  
   PSViews.dll   Adobe Photoshop 2020   21.0  
   SCCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   97.614776   97.614776
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   VulcanControl.dll   Vulcan Application Control Library   5.6.1.39  
   VulcanMessage5.dll   Vulcan Message Library   5.6.1.39  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0  
   WRServices.dll   WRServices    Build 15.2.0.24467   15.2.0.24467
   wu3d.dll   U3D Writer   9.3.0.113  
   Unified Extensibility Platform  uxp-3.3.7.56


Required plug-ins:

   Accented Edges 21.0 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 21.0 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 21.0 - from the file “Filter Gallery.8bf”
   Average 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Average.8bf”
   Bas Relief 21.0 - from the file “Filter Gallery.8bf”
   BMP 21.0 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 12.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 12.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Charcoal 21.0 - from the file “Filter Gallery.8bf”
   Chrome 21.0 - from the file “Filter Gallery.8bf”
   Cineon 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Cineon.8bi”
   Clouds 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Clouds.8bf”
   Color Halftone 21.0 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 21.0 - from the file “Filter Gallery.8bf”
   Conté Crayon 21.0 - from the file “Filter Gallery.8bf”
   Craquelure 21.0 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 21.0 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 21.0 - from the file “Filter Gallery.8bf”
   Crystallize 21.0 - from the file “Standard MultiPlugin.8bf”
   Cutout 21.0 - from the file “Filter Gallery.8bf”
   Dark Strokes 21.0 - from the file “Filter Gallery.8bf”
   De-Interlace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dicom 21.0 - from the file “Dicom.8bi”
   Difference Clouds 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Clouds.8bf”
   Diffuse Glow 21.0 - from the file “Filter Gallery.8bf”
   Displace 21.0 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 21.0 - from the file “Filter Gallery.8bf”
   Eazel Acquire 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “EazelAcquire.8ba”
   Entropy 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Export Color Lookup Tables 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Export3DLUT.8be”
   Extrude 21.0 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “FastCore.8bx”
   Fibers 21.0 - from the file “Standard MultiPlugin.8bf”
   Film Grain 21.0 - from the file “Filter Gallery.8bf”
   Filter Gallery 21.0 - from the file “Filter Gallery.8bf”
   Fresco 21.0 - from the file “Filter Gallery.8bf”
   Glass 21.0 - from the file “Filter Gallery.8bf”
   Glowing Edges 21.0 - from the file “Filter Gallery.8bf”
   Grain 21.0 - from the file “Filter Gallery.8bf”
   Graphic Pen 21.0 - from the file “Filter Gallery.8bf”
   Halftone Pattern 21.0 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 21.0 - from the file “HDRMergeUI.8bf”
   HSB/HSL 21.0 - from the file “Standard MultiPlugin.8bf”
   IFF Format 21.0 - from the file “Standard MultiPlugin.8bf”
   IGES 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
   Ink Outlines 21.0 - from the file “Filter Gallery.8bf”
   JPEG 2000 21.0 - from the file “JPEG2000.8bi”
   Kurtosis 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Lens Blur 21.0 - from the file “Lens Blur.8bf”
   Lens Correction 21.0 - from the file “Lens Correction.8bf”
   Lens Flare 21.0 - from the file “Standard MultiPlugin.8bf”
   Liquify 21.0 - from the file “Liquify.8bf”
   Matlab Operation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “ChannelPort.8bf”
   Maximum 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Mean 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Measurement Core 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MeasurementCore.8me”
   Median 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Mezzotint 21.0 - from the file “Standard MultiPlugin.8bf”
   Minimum 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   MMXCore Routines 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MMXCore.8bx”
   Mosaic Tiles 21.0 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MultiProcessor Support.8bx”
   Neon Glow 21.0 - from the file “Filter Gallery.8bf”
   Note Paper 21.0 - from the file “Filter Gallery.8bf”
   NTSC Colors 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “NTSC Colors.8bf”
   Ocean Ripple 21.0 - from the file “Filter Gallery.8bf”
   OpenEXR 21.0 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 21.0 - from the file “Filter Gallery.8bf”
   Palette Knife 21.0 - from the file “Filter Gallery.8bf”
   Patchwork 21.0 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 21.0 - from the file “Standard MultiPlugin.8bf”
   PCX 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “PCX.8bi”
   Photocopy 21.0 - from the file “Filter Gallery.8bf”
   Picture Package Filter 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “ChannelPort.8bf”
   Pinch 21.0 - from the file “Standard MultiPlugin.8bf”
   Pixar 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Pixar.8bi”
   Plaster 21.0 - from the file “Filter Gallery.8bf”
   Plastic Wrap 21.0 - from the file “Filter Gallery.8bf”
   Pointillize 21.0 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 21.0 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “PBM.8bi”
   Poster Edges 21.0 - from the file “Filter Gallery.8bf”
   PRC 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
   Radial Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Radiance 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Radiance.8bi”
   Range 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Render Color Lookup Grid 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Export3DLUT.8be”
   Reticulation 21.0 - from the file “Filter Gallery.8bf”
   Ripple 21.0 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 21.0 - from the file “Filter Gallery.8bf”
   Save for Web 21.0 - from the file “Save for Web.8be”
   ScriptingSupport 21.0 - from the file “ScriptingSupport.8li”
   Shake Reduction 21.0 - from the file “Shake Reduction.8bf”
   Shear 21.0 - from the file “Standard MultiPlugin.8bf”
   Skewness 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Smart Blur 21.0 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 21.0 - from the file “Filter Gallery.8bf”
   Solarize 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Solarize.8bf”
   Spaces 21.0 - from the file “Spaces.8li”
   Spatter 21.0 - from the file “Filter Gallery.8bf”
   Spherize 21.0 - from the file “Standard MultiPlugin.8bf”
   Sponge 21.0 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 21.0 - from the file “Filter Gallery.8bf”
   Stained Glass 21.0 - from the file “Filter Gallery.8bf”
   Stamp 21.0 - from the file “Filter Gallery.8bf”
   Standard Deviation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Sumi-e 21.0 - from the file “Filter Gallery.8bf”
   Summation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Targa 21.0 - from the file “Standard MultiPlugin.8bf”
   Texturizer 21.0 - from the file “Filter Gallery.8bf”
   Tiles 21.0 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 21.0 - from the file “Filter Gallery.8bf”
   Twirl 21.0 - from the file “Standard MultiPlugin.8bf”
   U3D 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
   Underpainting 21.0 - from the file “Filter Gallery.8bf”
   Vanishing Point 21.0 - from the file “VanishingPoint.8bf”
   Variance 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
   Water Paper 21.0 - from the file “Filter Gallery.8bf”
   Watercolor 21.0 - from the file “Filter Gallery.8bf”
   Wave 21.0 - from the file “Standard MultiPlugin.8bf”
   WIA Support 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “WIASupport.8li”
   Wind 21.0 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “WBMP.8bi”
   ZigZag 21.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

(Note: Loading optional plug-ins is currently disabled.)


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.2.0.70 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.2.0\"
CDO: 1.62.3
        CmdN: 1.2.0
        CDP: 1.89.3

Extensions: NONE

Installed TWAIN devices: NONE

Photo of Nigel May

Nigel May

  • 10 Posts
  • 0 Reply Likes
Update: I have just tried a Save As with PS in safe mode. Immediate PC crash.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17067 Posts
  • 2906 Reply Likes
What is the location you're trying to save. Is it local (i.e. the desktop) ?
Photo of Nigel May

Nigel May

  • 10 Posts
  • 0 Reply Likes
Either desktop as a test or in a folder in Documents. Nothing special at all, and the stupid thing is that PS 2019 is stable and completely glitch-free.