Photoshop CC 2018 19.1.2: Seems to have broken the Wacom Stylus on MobileStudio Pro 13

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  • Problem
  • Updated 2 months ago
  • (Edited)
With 19.1.2 installed, when I select a brush, instead of laying down digital paint, the movement of my stylus flicks the screen around, in whichever direction the stroke is going.

If I touch the stylus tip to the screen and pause for approximately a second or two, I can make the stroke, without the screen flying all over. If I don't lift the stylus, I can continue painting... but using the same unbroken stroke. As soon as I lift the stylus and begin another stroke, it flicks around again.

If I  press the right click button on my stylus, the flicking doesn't happen. But the line doesn't behave correctly. If I use my mouse to do the drawing, the flicking doesn't happen. (But I don't want to paint with a non-pressure sensitive mouse. That's why I have a MobileStudio Pro -- to paint like a pro.)

I rolled back to the 19.0 release of Photoshop CC2018, and I don't have the stylus problem.

(However, I have a different problem... because you removed the "migrate preferences" feature, when installing the regressed version of Photoshop, I lost EVERY SINGLE SETTING I HAD, including all actions, brushes, and everything else. I actually can't believe that you did this to me. It took me an entire day and a half of work just to get my workflow back to something like it was before. Come on, guys! This should be a no-brainer! Anyway... not the problem at hand.)

The problem that requires a solution is that I want my brush to behave like a brush, and not like a hand tool.

This is urgent. I use this machine daily, professionally, to paint with. I NEED the full functionality of the device and the software. That's why I have a MobileStudio Pro, and it's why I subscribe to the Adobe Suite. If your "fix" breaks my workflow (which it has done), then you cannot be trusted.

If I have to move to another painting app because of this, I will. And then you'll never see me again. Please fix it. And communicate this fix, please. I'm really angry right now. And will be until my app is working properly again.
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Roy Blumenthal

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  • Extremely pissed.

Posted 3 months ago

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Roy Blumenthal

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The fact that rolling back from version 19.1.2 to version 19.0 of Photoshop CC2018 proves that it's a Photoshop problem, and not a Wacom or Intel problem. Besides, before I downgraded Photoshop, I tried rolling back the display driver and the Wacom driver. Those steps didn't work. Right now, my machine has all of the latest drivers installed, and Photoshop 19.0 does NOT show the same problem I've described.

This means that something in the 19.1.2 build has messed up the stylus behaviour. 

Please fix this urgently.
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Ronja Bosgraaf

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I have the exact same problem, but I still have photoshop CC2017 installed. I dont get where its coming from and I just want to paint, this is messing with my workflow.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Note, Microsoft released an update yesterday to fix problems with stylus on Windows 10: Details here: https://helpx.adobe.com/photoshop/kb/cannot-paint-with-stylus-when-zoomed-in-windows-10.html
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you zoomed in when this happens? https://feedback.photoshop.com/photoshop_family/topics/no-drawing-possible-with-brush-tool-in-photos... The latest Windows 10 update 16299.334 introduced this problem. It is fixed in the RS4 RC build 17133 (Windows 10 preview release)or rolling back 16299.309 should correct this issue.