Photoshop 19.1.2: Painting performance on macOS is terrible

  • 3
  • Problem
  • Updated 4 months ago
  • (Edited)
I've gone through restarts, checked my activity monitor, and I have no CPU or memory issues. The file is large, but I'm not using anything like the max memory for the application. I have an old 2010 Power Mac, with 32GB of memory, but I've confirmed with a friend running a 2017 iMac that hers is also terrible.

It's crazy laggy and acts like I have no free memory.

Anyone else?
Photo of Christian MacNevin

Christian MacNevin

  • 17 Posts
  • 1 Reply Like

Posted 4 months ago

  • 3
Photo of David

David, Official Rep

  • 2727 Posts
  • 373 Reply Likes
Howdy Christian,

How big is the file that you're manipulating?  What are you doing with it, specifically?  How much hard drive/scratch drive space do you have?  Do you have any third-party plugins installed?  If so, which ones?  Which Mac OS are you running?

I haven't seen any similar reports and didn't see anything similar myself, so I'm thinking that there's a specific detail triggering this.

Thanks,
David
Photo of Christian MacNevin

Christian MacNevin

  • 17 Posts
  • 1 Reply Like
Hi David, thanks for the response.

The file I'm working on atm varies between about 50MB  (right now) and up to 500MB, depending on how many layers I have going on.

I'm running the latest High Sierra, on a 2010 Mac Pro (2 x 2.4 GHz Quad-Core Intel Xeon) with stock GPU (ATI Radeon HD 5770 1 GB) and CPUs.

The device has 32GB RAM, which I'm allowing PS 71% of (21696MB) and I'm never seeing anything like that in use at all, and all memory pressure is green.

The Scratch disks are both Fusion disks:
The first is a 256GB NVME paired with  6TB SATA spinny, and has 1.8TB free.
The second is a 512GB SSD SATA paired with 5TB SATA spinny, and has 3.7TB free.

To the best of my knowledge, no third party plugins installed (I used to use a mouse smoothing thingy until you finally put that into the product).

The thing is, other people I know who've verified having this have completely different hardware. One is a 2012 macbook pro, one is a 2017 iMac. 
Photo of Christian MacNevin

Christian MacNevin

  • 17 Posts
  • 1 Reply Like
Oh I forgot to say what I'm doing. I'm a digital painter, so a lot of brushes and colour picking from the canvas. I'm finding that the cursor appears in a spot and despite the mouse moving on, it's lagging badly for a second until it catches up. And virtually every operation is doing the same thing, just as of the last few days.
Photo of Christian MacNevin

Christian MacNevin

  • 17 Posts
  • 1 Reply Like
So.. it might not surprise you to learn that this now seems intermittent. I'll try to keep an eye on what processes are running when it happens. It might be more to do with High Sierra than anything.
Photo of David

David, Official Rep

  • 2727 Posts
  • 373 Reply Likes
Howdy Christian,

Let us know what you come up with.  A video demonstrating the problem would be awesome.

Is there any chance that some other process is triggering this issue for you -- something happening in another window or maybe you're saving to or editing from a network drive...?

Thanks,
David
Photo of Christian MacNevin

Christian MacNevin

  • 17 Posts
  • 1 Reply Like
It's all local. I did wonder if Time Machine could be getting in the way, but it doesn't appear so.

If I see it coming, i"ll try to grab some video.
Photo of Craig White

Craig White

  • 13 Posts
  • 1 Reply Like
I was having random hangs in 19.1.2. Working on not-so-big files and the beachball would appear intermittently. It was driving me nuts. I thought it might be Time Machine, but kept happening. I'm in the middle of a big job right now and didn't have time to troubleshoot it. I downgraded to 19.1.1. When I have more time, I'll upgrade and try and get screen video of it in action. Good luck

I'm running El Capitan Late 2013 iMac with 32GB ram.
(Edited)
Photo of David

David, Official Rep

  • 2727 Posts
  • 373 Reply Likes
Howdy Craig,

Does this happen only when you're painting?  What else do you have running?  Could another app be competing for resources?  Also, what sort of font management are you using?  Do you have a lot of fonts?

Thanks,
David
Photo of Craig White

Craig White

  • 13 Posts
  • 1 Reply Like
Hi David,

It was happening randomly during all operations, however I definitely was not using the type tool (I don't do much type in PS). Was really weird-- My cursor would just randomly hang almost like it was writing to a hard drive that couldn't keep up.  I have a couple of extensions: Coolorus and Perspective tools, but I don't remember if they were active. Also, years ago I was having a USB hub issue, and it kind of reminded me of that. The spinning wheel would come up for maybe a second to half a second and then I'd be back to normal operation. It was enough for me to abandon the new version and go back to 19.1.1... but I'd LOVE to update, but I'm afraid to since I'm really busy with work (I'm a freelance illustrator) at the moment. Is there a way to update to 1.2 without replacing 19.1.1 so I could try the update again?

As far as type management, I just use Font Book or whatever is the standard Mac app.

I do have a lot of fonts.

p.s. Thank you for contacting me... it's very reassuring.
(Edited)
Photo of Christian MacNevin

Christian MacNevin

  • 17 Posts
  • 1 Reply Like
This reflects what I see as well, with no particular system load, and nothing I can find which might be causing it.