"We have detected an incompatible display driver"

  • 1
  • Problem
  • Updated 3 months ago

After years of use, now I'm getting "We have detected an incompatible display driver" message, even though I hadn't changed my graphics driver or Premiere Elements 11.0 (unless it happened without me knowing).

I last used PE11 exactly a week ago, with no problem.  Today I got the following message...

We have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver.

Display driver details :NVIDIA Corporation - GeForce GTX 550 Ti/PCIe/SSE2 4.5.0 NVIDIA 369.09

I was puzzled why this should happen, but went ahead and upgraded my graphics driver to version 375.70, but after that, starting up PE11 returned this error...
adobe premiere elements 11 has stopped working (loading playermediacore.prm)

I saw on the PE forum that this is know and I needed to downgrade to 373.06.  I did this, but then starting PE11 returned the incompatible driver message again.  Furthermore, when it got to loading ImporterQuickTime.prm it took a couple of minutes before it continued to the video editing window.

Please advise, I'm out of ideas!

Photo of Graham England

Graham England

  • 1 Post
  • 0 Reply Likes
  • frustrated

Posted 1 year ago

  • 1
Photo of Oana Sansom

Oana Sansom

  • 1 Post
  • 0 Reply Likes
I have exactly the same issue with my Premier Elements 18.  I'm 3 days into it now and no further  :-(  But try looking at 
Photo of Michael Gothenburg

Michael Gothenburg

  • 1 Post
  • 0 Reply Likes
I suddenly started getting exactly that error on my old Premiere Elements 14 today. I hadn't even restarted my laptop, just closed PE14, browsed the internet a bit and then opened it again half an hour later. Hmmm, I decided that error must be bogus = I didn't upgrade driver, error is somewhere else for sure!
I solved it by using this process:
1) Rename GPUSniffer.exe to Whatever_GPUSniffer.exe, just so that APE14 can't find it
2) Restart
3) Nope, APE14 still shows the same incompatible display driver error. Program that suddenly "detected the error" isn't there so makes sense
4) OK, change GPUSniffer.exe back to its original name
5) Restart
6) Start APE14. GPUSniffer.exe is back so it re-checks and would you believe it, it finds no error any longer :)
I thought I would have to delete the BadDrivers.txt file too but it wasn't necessary

It works again, hope this way works for you too