"Use GPU for image processing" unavailable: Radeon Vega Frontier Edition 16GB, Mac OS 10.13.6

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  • Updated 3 days ago
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  • (Edited)
With the latest Lightroom Classic 8.4, I am unable to enable the new "Use GPU for image processing" in Preferences>Performance when I choose the Custom option.  The option is disabled and cannot be selected.  With Auto selected, only basic acceleration is enabled.  I'm running a fully updated Mac OS 10.13.6 and have a Radeon Vega Frontier Edition.  Mac OS System Information indicates that Metal is supported on my GPU and Lightroom Classic System Info lists "Metal: AMD Radeon Vega Frontier Edition".  Here are a couple of screenshots and the System Info from Lightroom:





Lightroom Classic version: 8.4 [ 201908011719-03751b60 ]
License: Creative Cloud
Language setting: en-CA
Operating system: Mac OS 10
Version: 10.13.6 [17G8030]
Application architecture: x64
Logical processor count: 8
Processor speed: 3.3 GHz
Built-in memory: 24,576.0 MB
Real memory available to Lightroom: 24,576.0 MB
Real memory used by Lightroom: 774.7 MB (3.1%)
Virtual memory used by Lightroom: 2,372.5 MB
Memory cache size: 150.7MB
Internal Camera Raw version: 11.4 [ 273 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 105MB / 12287MB (0%)
Camera Raw real memory: 106MB / 24576MB (0%)
Displays: 1) 3840x2160
Graphics Processor Info: 
Metal: AMD Radeon Vega Frontier Edition


Application folder: /Applications/Adobe Lightroom Classic
Library Path: /Users/rsolberg/Pictures/Lightroom/Lightroom Catalog.lrcat
Settings Folder: /Users/rsolberg/Library/Application Support/Adobe/Lightroom
Installed Plugins: 
1) AdobeStock
2) Aperture/iPhoto Importer Plug-in
3) Export to Photomatix Pro
4) Facebook
5) Flickr
6) GooglePhoto
7) LR/Instagram
8) Nikon Tether Plugin
9) ON1 Photo RAW 2018
10) ON1 Resize 2018
Config.lua flags: None
AudioDeviceIOBlockSize: 512
AudioDeviceName: Speaker (Analog)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
CoreImage: true
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon Vega Frontier Edition OpenGL Engine
GL_SHADING_LANGUAGE_VERSION: 1.20
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 2.1 ATI-1.68.23
OGLEnabled: true
GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_blend_equation_separate GL_ATI_blend_weighted_minmax GL_ATI_separate_stencil GL_ATI_texture_compression_3dc GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGI_color_matrix GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod 
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Reid Solberg

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Posted 5 days ago

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Photo of Anthony Blackett

Anthony Blackett

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Now that I have a recognised GPU after updating my graphics driver, I too have a disabled option

  Use GPU for image processing (Process Version 5 or higher)

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Ganesh, Lightroom Engineer

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Hi Anthony,

I saw your report on another thread. Since your GPU is recognized with driver update, can reshare the latest contents of the Adobe Photoshop Lightroom Classic Log Latest v1.txt file

Regards,
Ganesh
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Anthony Blackett

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Hi Ganesh,

Here is the latest content of my Adobe Photoshop Lightroom Classic Log Latest v1.txt file

cr_sdk_initialize: Adobe Photoshop Lightroom Classic 8.4 (Windows), version 11.4x273, 64-bit, Release
gDNGMaxSIMD: 2
Scalable memory pool allocator: yes
TBB threading: no
Initialize GPU system
Read GPU config
Safe load GPU
Native16BitShaderOpsSupported: NO
SupportsShaderModel_6_2_OrHigher: NO
AtLeastFeatureLevel_11_0: YES
HasTypedUAVLoadFormats: NO
Supports FP16 for DX on WML: NO
    name                                    : NVIDIA GeForce GT 525M
    VendorId                                : 4318
    DeviceId                                : 3564
    SubSysId                                : 4233105785
    Revision                                : 161
    DedicatedVideoMemory                    : 2086600704
    DedicatedSystemMemory                   : 0
    SharedSystemMemory                      : 8580421632
    MemoryBudget                            : 1773610598
    AdapterLuid.LowPart                     : 60694
    AdapterLuid.HighPart                    : 0
    Flags                                   : 0
        DoublePrecisionFloatShaderOps           : yes
        ConservativeRasterizationTier           : 0
        CrossNodeSharingTier                    : 0
        ResourceBindingTier                     : 1
        ResourceHeapTier                        : 1
        TiledResourcesTier                      : 1
        NodeIndex                               : 0
        TileBasedRenderer                       : no
        UMA                                     : no
        CacheCoherentUMA                        : no
        feature level                           : 0x00009100
        feature level                           : 0x00009200
        feature level                           : 0x00009300
        feature level                           : 0x0000a000
        feature level                           : 0x0000a100
        feature level                           : 0x0000b000
        feature level                           : 0x0000b100
        feature level                           : 0x0000c000
        feature level                           : 0x0000c100
        MaxSupportedFeatureLevel                : 0x0000b000
        HighestShaderModel                      : 0x51
        WaveOps                                 : no
        WaveLaneCountMin                        : 32
        WaveLaneCountMax                        : 32
        TotalLaneCount                          : 3072
        ExpandedComputeResourceStates           : yes
        Int64ShaderOps                          : no
        RootSignature.HighestVersion            : 0x2
Loaded GPU system: DirectX
GPU primary driver version: 23.21.13.9135
GPU device count: 1
GPU device names: NVIDIA GeForce GT 525M
GPU3 white list: no
GPU3 black list: no
GPU3 prev digest: 3C357110C86D5A30F1864485C2E82827
GPU3 new digest: 3C357110C86D5A30F1864485C2E82827
Need to run gpu self tests : False.
*** GPU Warning: GPU3 failed (previous) sanity test ***
GPU Init Status (part 1): I2_GPU2
GPU3 Hard Status Result (part 1): fail_cached_sanity_test
GPU3 Soft Status Result (part 1): not_checked
WML: Try use GPU? yes
WML: GPU attempt failed -- trying CPU
WML: Try use GPU? yes
WML: GPU attempt failed -- trying CPU
WML: Try use GPU? yes
WML: GPU attempt failed -- trying CPU
WML: Try use GPU? yes
WML: GPU attempt failed -- trying CPU
Intel Compiler: yes
Intel Compiler Version: 1900.4
Intel Compiler Build Date: 20190417
Windows cr_gpu_view backing scale: h=  1.0000, v=  1.0000
first frame index is: 0
Windows cr_gpu_view backing scale: h=  1.0000, v=  1.0000
first frame index is: 0
Windows cr_gpu_view backing scale: h=  1.0000, v=  1.0000
first frame index is: 0
Terminate GPU system
cr_sdk_terminate

Regards,
Tony

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Ganesh, Lightroom Engineer

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Thanks for sharing. I need one more information.

Can you confirm, do you see a file named "TempDisableGPU3" located at :  C:\Users\USERNAME\AppData\Roaming\Adobe\CameraRaw\GPU\

If see the file "TempDisableGPU3", please remove it and relaunch lightroom. Let me know your observation.

Regards,
Ganesh
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Ganesh, Lightroom Engineer

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Can you remove the folder: C:\Users\USERNAME\AppData\Roaming\Adobe\CameraRaw\GPU\ and relaunch Lightroom?

Thanks,
Ganesh
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Anthony Blackett

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Hi Ganesh,

The file "TempDisableGPU3" was not present. I deleted the GPU folder and relaunched Lr.

The "Use GPU for image processing..." preference is still disabled.

Tony

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Ganesh, Lightroom Engineer

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Hi ,

Thanks for trying out.

Just to be on same page, you did in the below order:
1) Exit Lightroom.
2) Delete GPU folder at the above mentioned location.
3) Launch Lightroom. Still "Use GPU for image processing..." preference is disabled.

If your steps are as above then, please reshare latest content of my Adobe Photoshop Lightroom Classic Log Latest v1.txt file.

In case we cannot help you after going through the log file, we may reachout to you privately over email for next steps. 

Regards,
Ganesh
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Anthony Blackett

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Hi Ganesh,

I did exit lightroom before deleting the GPU folder and then launched Lr to see that the "use GPU for image processing.." was still disabled.

Here is a copy of the contents of Adobe Photoshop Lightroom Classic Log Latest v1.txt file:

cr_sdk_initialize: Adobe Photoshop Lightroom Classic 8.4 (Windows), version 11.4x273, 64-bit, Release
gDNGMaxSIMD: 2
Scalable memory pool allocator: yes
TBB threading: no
Initialize GPU system
Read GPU config
Safe load GPU
Native16BitShaderOpsSupported: NO
SupportsShaderModel_6_2_OrHigher: NO
AtLeastFeatureLevel_11_0: YES
HasTypedUAVLoadFormats: NO
Supports FP16 for DX on WML: NO
    name                                    : NVIDIA GeForce GT 525M
    VendorId                                : 4318
    DeviceId                                : 3564
    SubSysId                                : 4233105785
    Revision                                : 161
    DedicatedVideoMemory                    : 2086600704
    DedicatedSystemMemory                   : 0
    SharedSystemMemory                      : 8580421632
    MemoryBudget                            : 1773610598
    AdapterLuid.LowPart                     : 60694
    AdapterLuid.HighPart                    : 0
    Flags                                   : 0
        DoublePrecisionFloatShaderOps           : yes
        ConservativeRasterizationTier           : 0
        CrossNodeSharingTier                    : 0
        ResourceBindingTier                     : 1
        ResourceHeapTier                        : 1
        TiledResourcesTier                      : 1
        NodeIndex                               : 0
        TileBasedRenderer                       : no
        UMA                                     : no
        CacheCoherentUMA                        : no
        feature level                           : 0x00009100
        feature level                           : 0x00009200
        feature level                           : 0x00009300
        feature level                           : 0x0000a000
        feature level                           : 0x0000a100
        feature level                           : 0x0000b000
        feature level                           : 0x0000b100
        feature level                           : 0x0000c000
        feature level                           : 0x0000c100
        MaxSupportedFeatureLevel                : 0x0000b000
        HighestShaderModel                      : 0x51
        WaveOps                                 : no
        WaveLaneCountMin                        : 32
        WaveLaneCountMax                        : 32
        TotalLaneCount                          : 3072
        ExpandedComputeResourceStates           : yes
        Int64ShaderOps                          : no
        RootSignature.HighestVersion            : 0x2
Loaded GPU system: DirectX
GPU primary driver version: 23.21.13.9135
GPU device count: 1
GPU device names: NVIDIA GeForce GT 525M
GPU3 white list: no
GPU3 black list: no
GPU3 prev digest: 00000000000000000000000000000000
GPU3 new digest: 3C357110C86D5A30F1864485C2E82827
Need to run gpu self tests : True.
New/changed sanity digest, so zapping any TempDisableGPU3 files
GPU Init Status (part 1): I2_GPU2
GPU3 Hard Status Result (part 1): unknown
GPU3 Soft Status Result (part 1): fail_insufficient_driver
NVIDIA GeForce GT 525M: Building compute pipeline state (1/246)
NVIDIA GeForce GT 525M: Building compute pipeline state (2/246)
NVIDIA GeForce GT 525M: Building compute pipeline state (3/246)
NVIDIA GeForce GT 525M: Building compute pipeline state (4/246)
NVIDIA GeForce GT 525M: Building compute pipeline state (5/246)
*** GL Error: E_INVALIDARG (0x80070057): CreateComputePipelineState ***
*** GL Error: CreateComputePipelineState ***
WML: Try use GPU? yes
WML: GPU attempt failed -- trying CPU
WML: Try use GPU? yes
WML: GPU attempt failed -- trying CPU
WML: Try use GPU? yes
WML: GPU attempt failed -- trying CPU
WML: Try use GPU? yes
WML: GPU attempt failed -- trying CPU
Intel Compiler: yes
Intel Compiler Version: 1900.4
Intel Compiler Build Date: 20190417
GPU Init Status (part 2): I2_GPU2
GPU3 Hard Status Result (part 2): fail_build_shaders
GPU3 Soft Status Result (part 2): fail_insufficient_driver
Terminate GPU system
cr_sdk_terminate

Regards,
Tony

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Ganesh, Lightroom Engineer

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Hi Anthony,

Thanks for sharing updated logs. 
For the GPU image processing to be enabled, Lr needs certain GPU shader capabilities in the GPU driver. From the latest log file you shared reports that "GPU3 Soft Status Result (part 2): fail_insufficient_driver"

Until there is a driver version that supports, the option "Use GPU for image processing (Process Version 5 or higher)" will be disabled. 


Regards,
Ganesh
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Anthony Blackett

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Thanks Ganesh,

A disappointing outcome.

Tony
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David Franzen, Employee

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Official Response
Hello Reid,

To enabled this checkbox you will need to use Mac OS 10.14 or later; 10.14.5 or latter is recommended.
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David Franzen, Employee

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Official Response
This page lists the system requirements to enable the two checkboxes added in Lr Classic 8.4 "Use GPU for Display" and "Use GPU for Image Processing". This page is about the requirements for the feature in the Camera Raw plugin version 11.4 also released today, but they apply to Lightrooom Classic as well:

https://helpx.adobe.com/camera-raw/system-requirements.html#ConsiderationsforGraphicsProcessorGPUacceleratedfeaturesCameraRaw114 
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Reid Solberg

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I somehow missed the 10.14 Mojave requirement when I reviewed that document earlier.  Thanks for the reply.  I upgraded my system to 10.14.6 and can confirm full GPU acceleration is working VERY well with my Radeon Vega Frontier Edition.  Wow it's smooth working with my 36MP D800 images!