Reset PC back to ‘factory settings’ & cannot reinstall Elements 15 (or CS6!) On entering serial number it says “We are unable to validate this serial number for Adobe Elements 15/CS6. Please contact Customer Support”.
Well, I have, several times. Been given different link to download Elements 15 from & told a 'dedicated team' for CS6 will contact me - still waiting on CS6 and Elements 15 still gives same message!
Every time I try to use Adobe chat I explain the problem and no agent ever connects anymore - have been left 'on hold' for up to an hour!
I desperately need to get Elements 15 and CS6 working. Any suggestions?