Photoshop: "To use Creative Cloud Libraries please update the Creative Cloud Application"

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  • Problem
  • Updated 2 years ago
  • In Progress
  • (Edited)
Hello !
Today when I opened my PC I was notified that the Creative Cloud Desktop Application needs to be updated.
I clicked on update, waited for it to finish and sadly it ended up with an error and I had to use Creative Cloud Cleaner Tool to uninstall it. It has uninstalled successfully..
After reinstalling it, Photoshop no longer sees my libraries. I have tried all the help links from adobe help website to fix the sync, delete sync file, sign in, sign out.
Nothing works, I cannot see my libraries inside photoshop.
I get the message in the title: "To use Creative Cloud Libraries, please update the Creative Cloud Application.
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CristianC25

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Posted 2 years ago

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Hannah Nicollet, Quality Engineer

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Hi Cristian,

Have you checked to make sure you still see your library assets in your Creative Cloud?
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CristianC25

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Hello!
Yes, I opened the library on the adobe website and all my saved colors, brushes etc are there.
It all started with an update to Creative Cloud Application this morning which failed to install.
I've uninstalled Creative Cloud Application, used the creative cloud clean tool on adobe website to make sure I erased everything and reinstalled it afterwards.
Now while in photoshop in the library panel I get that message about updating to the latest version of adobe creative cloud but I have the latest version from Adobe website installed.
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CristianC25

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See on the top right the Libraries Panel.
(Edited)
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Hannah Nicollet, Quality Engineer

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Okay thank you. The same thing happened to me once. Would you please sign out of the CC entirely, clear your cache and then shut down and restart your computer and sign back in and see if it reconnects?

Thanks,
Hannah
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CristianC25

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In order to make sure I clear the correct cache. Which cache folder I should clear? The Creative Cloud Libraries folder or the opm.db file. from the OOBE folder ?
(Edited)
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CristianC25

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Is the latest Creative Cloud Application version number 4.5.0.331 ? I am starting to think that the version I've downloaded from the official website is not the latest. Someone else from the Adobe Community Forums mentioned he has 4.5.5.338. in a topic opened by somebody who seems to have the same problem as me: https://forums.adobe.com/message/10468715#10468715

EDIT: PS: I have signed out, cleaned both the Creative Cloud Libraries folder and deleted opm.db file. Restarted my computer, signed back into Adobe Creative Cloud, and the problem persists.
(Edited)
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Hannah Nicollet, Quality Engineer

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That should be the most recent version https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html       

It came out April 27, 2018.

Can you go to Help > System Info in Photoshop and then copy and paste the contents of that window in your reply here?
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CristianC25

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I understood.
Here is my sys. info. from Photoshop. I am 100% sure I haven't changed anything except reinstalling Creative Cloud because it failed to update this morning. Everything worked ok until this.


Adobe Photoshop Version: 19.1.5 20180604.r.346 2018/06/04: 1175273  x64
Number of Launches: 330
Operating System: Windows 7 64-bit
Version: 7 SP1 6.1.7601.18409
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 2693 MHz
Built-in memory: 16338 MB
Free memory: 9267 MB
Memory available to Photoshop: 14946 MB
Memory used by Photoshop: 62 %
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=6144
glgpu[0].GLName="NVIDIA GeForce GTX 1060 6GB"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="23.21.13.9077"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1060 6GB/PCIe/SSE2"
glgpu[0].GLRendererID=7171
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20180123000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6144
clgpu[0].CLName="GeForce GTX 1060 6GB"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="390.77"
clgpu[0].CLBandwidth=1.54493e+11
clgpu[0].CLCompute=1705.41
License Type: Subscription
Serial number: 96040856500799528847
GUIDBucket:
Application folder: D:\Adobe Creative Cloud Apps Install Location\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\CRISTI\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  C:\, 118.9G, 50.6G free
  D:\, 886.5G, 653.0G free
Required Plug-ins folder: D:\Adobe Creative Cloud Apps Install Location\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: D:\Adobe Creative Cloud Apps Install Location\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  
   AdobeOwl.dll   Adobe Owl   5.2.11  
   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619
   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342
   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000
   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342
   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342
   boost_date_time.dll   photoshopdva   11.1.0  
   boost_filesystem.dll   photoshopdva   11.1.0  
   boost_signals.dll   photoshopdva   11.1.0  
   boost_system.dll   photoshopdva   11.1.0  
   boost_threads.dll   photoshopdva   11.1.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342
   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaudiodevice.dll   photoshopdva   11.1.0  
   dvacore.dll   photoshopdva   11.1.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   11.1.0  
   dvamediatypes.dll   photoshopdva   11.1.0  
   dvametadata.dll   photoshopdva   11.1.0  
   dvametadataapi.dll   photoshopdva   11.1.0  
   dvametadataui.dll   photoshopdva   11.1.0  
   dvaplayer.dll   photoshopdva   11.1.0  
   dvatransport.dll   photoshopdva   11.1.0  
   dvaui.dll   photoshopdva   11.1.0  
   dvaunittesting.dll   photoshopdva   11.1.0  
   dynamiclink.dll   photoshopdva   11.1.0  
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   igestep30.dll   IGES Reader   9.3.0.113  
   imslib.dll   IMSLib DLL   10.0.0.22  
   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
   LogSession.dll   LogSession   7.4.1.109.46827  
   mediacoreif.dll   photoshopdva   11.1.0  
   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2018   19.1.5  
   Plugin.dll   Adobe Photoshop CC 2018   19.1.5  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  
   PSArt.dll   Adobe Photoshop CC 2018   19.1.5  
   PSCloud.dll                                                   1.0.0.1  
   PSViews.dll   Adobe Photoshop CC 2018   19.1.5  
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526
   SVGRE.dll   SVGRE   79.586793   79.586793
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  
   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473
   wu3d.dll   U3D Writer   9.3.0.113  


Required plug-ins:

   3D Studio 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Accented Edges 19.1.5 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 19.1.5 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 19.1.5 - from the file “Filter Gallery.8bf”
   Average 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Average.8bf”
   Bas Relief 19.1.5 - from the file “Filter Gallery.8bf”
   BMP 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 10.4 - from the file “Camera Raw.8bi”
   Camera Raw Filter 10.4 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 19.1.5 - from the file “Filter Gallery.8bf”
   Charcoal 19.1.5 - from the file “Filter Gallery.8bf”
   Chrome 19.1.5 - from the file “Filter Gallery.8bf”
   Cineon 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Cineon.8bi”
   Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”
   Collada 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Color Halftone 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 19.1.5 - from the file “Filter Gallery.8bf”
   CompuServe GIF 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 19.1.5 - from the file “Filter Gallery.8bf”
   Craquelure 19.1.5 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 19.1.5 - from the file “Filter Gallery.8bf”
   Crystallize 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Cutout 19.1.5 - from the file “Filter Gallery.8bf”
   Dark Strokes 19.1.5 - from the file “Filter Gallery.8bf”
   De-Interlace 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Dicom 19.1.5 - from the file “Dicom.8bi”
   Difference Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”
   Diffuse Glow 19.1.5 - from the file “Filter Gallery.8bf”
   Displace 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 19.1.5 - from the file “Filter Gallery.8bf”
   Eazel Acquire 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “EazelAcquire.8ba”
   Entropy 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Export Color Lookup Tables 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”
   Extrude 19.1.5 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “FastCore.8bx”
   Fibers 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Film Grain 19.1.5 - from the file “Filter Gallery.8bf”
   Filter Gallery 19.1.5 - from the file “Filter Gallery.8bf”
   Flash 3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Fresco 19.1.5 - from the file “Filter Gallery.8bf”
   Glass 19.1.5 - from the file “Filter Gallery.8bf”
   Glowing Edges 19.1.5 - from the file “Filter Gallery.8bf”
   Google Earth 4 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Grain 19.1.5 - from the file “Filter Gallery.8bf”
   Graphic Pen 19.1.5 - from the file “Filter Gallery.8bf”
   Halftone Pattern 19.1.5 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 19.1.5 - from the file “HDRMergeUI.8bf”
   HSB/HSL 19.1.5 - from the file “Standard MultiPlugin.8bf”
   IFF Format 19.1.5 - from the file “Standard MultiPlugin.8bf”
   IGES 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Ink Outlines 19.1.5 - from the file “Filter Gallery.8bf”
   JPEG 2000 19.1.5 - from the file “JPEG2000.8bi”
   Kurtosis 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Lens Blur 19.1.5 - from the file “Lens Blur.8bf”
   Lens Correction 19.1.5 - from the file “Lens Correction.8bf”
   Lens Flare 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Liquify 19.1.5 - from the file “Liquify.8bf”
   Matlab Operation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”
   Maximum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Mean 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Measurement Core 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MeasurementCore.8me”
   Median 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Mezzotint 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Minimum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   MMXCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MMXCore.8bx”
   Mosaic Tiles 19.1.5 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MultiProcessor Support.8bx”
   Neon Glow 19.1.5 - from the file “Filter Gallery.8bf”
   Note Paper 19.1.5 - from the file “Filter Gallery.8bf”
   NTSC Colors 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “NTSC Colors.8bf”
   Ocean Ripple 19.1.5 - from the file “Filter Gallery.8bf”
   OpenEXR 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 19.1.5 - from the file “Filter Gallery.8bf”
   Palette Knife 19.1.5 - from the file “Filter Gallery.8bf”
   Patchwork 19.1.5 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 19.1.5 - from the file “Standard MultiPlugin.8bf”
   PCX 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PCX.8bi”
   Photocopy 19.1.5 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 19.0 - from the file “PSDX.8bi”
   Picture Package Filter 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”
   Pinch 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Pixar 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Pixar.8bi”
   Plaster 19.1.5 - from the file “Filter Gallery.8bf”
   Plastic Wrap 19.1.5 - from the file “Filter Gallery.8bf”
   PLY 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Pointillize 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PBM.8bi”
   Poster Edges 19.1.5 - from the file “Filter Gallery.8bf”
   PRC 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Radial Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Radiance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Radiance.8bi”
   Range 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Render Color Lookup Grid 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”
   Reticulation 19.1.5 - from the file “Filter Gallery.8bf”
   Ripple 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 19.1.5 - from the file “Filter Gallery.8bf”
   Save for Web 19.1.5 - from the file “Save for Web.8be”
   ScriptingSupport 19.1.5 - from the file “ScriptingSupport.8li”
   Shake Reduction 19.1.5 - from the file “Shake Reduction.8bf”
   Shear 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Skewness 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Smart Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 19.1.5 - from the file “Filter Gallery.8bf”
   Solarize 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Solarize.8bf”
   Spaces 19.1.5 - from the file “Spaces.8li”
   Spatter 19.1.5 - from the file “Filter Gallery.8bf”
   Spherize 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Sponge 19.1.5 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 19.1.5 - from the file “Filter Gallery.8bf”
   Stained Glass 19.1.5 - from the file “Filter Gallery.8bf”
   Stamp 19.1.5 - from the file “Filter Gallery.8bf”
   Standard Deviation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   STL 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Sumi-e 19.1.5 - from the file “Filter Gallery.8bf”
   Summation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Targa 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Texturizer 19.1.5 - from the file “Filter Gallery.8bf”
   Tiles 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 19.1.5 - from the file “Filter Gallery.8bf”
   Twirl 19.1.5 - from the file “Standard MultiPlugin.8bf”
   U3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Underpainting 19.1.5 - from the file “Filter Gallery.8bf”
   Vanishing Point 19.1.5 - from the file “VanishingPoint.8bf”
   Variance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Water Paper 19.1.5 - from the file “Filter Gallery.8bf”
   Watercolor 19.1.5 - from the file “Filter Gallery.8bf”
   Wave 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   WIA Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WIASupport.8li”
   Wind 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WBMP.8bi”
   ZigZag 19.1.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseStock.html”
   com.adobe.Butler.backend  2.0.0 - from the file “D:\Adobe Creative Cloud Apps Install Location\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\index.html”
   New Document  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseTypekit.html”
   Start  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.2.1\index.html?v=2.2.1.67”
   Adobe Color Themes  6.1.0 - from the file “D:\Adobe Creative Cloud Apps Install Location\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.1.2 - from the file “D:\Adobe Creative Cloud Apps Install Location\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Export As  3.1.2 - from the file “D:\Adobe Creative Cloud Apps Install Location\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE
Photo of Rosa

Rosa

  • 511 Posts
  • 277 Reply Likes
Hannah Nicollet

Hi Hannah,

I have experienced the same as CristianC25

I fired up my PC (Windows 10) and received a message that the Creative Cloud App failed to initiate and I was given a choice to repair the app which I did but then the CC App disappeared from my system.

I downloaded the CC App and the problem still persists. I've followed the advice you've given Cristian and the app won't update my Libraries. I click on check for App Update on the CC App and it checks.

Creative Cloud 4.5.0.331

My Library is synced between desktop and CC cloud. I checked. 

I had only used Photoshop a few hours early and used my Signatures and Watermarks from the Libraries. 

I also checked my Windows Update history and there were no security updates etc.

Nothing else was done to my System.

I have pasted my System Info below the image.

Sorry to have to burden you Hannah with another problem.

Rosa




Adobe Photoshop Version: 19.1.5 20180604.r.346 2018/06/04: 1175273  x64
Number of Launches: 995
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17134.1
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3408 MHz
Built-in memory: 32627 MB
Free memory: 20915 MB
Memory available to Photoshop: 29878 MB
Memory used by Photoshop: 70 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Huge
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=4096
glgpu[0].GLName="NVIDIA GeForce GTX 970"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="24.21.13.9836"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 970/PCIe/SSE2"
glgpu[0].GLRendererID=5058
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_485c1c3102021986\nvldumdx.dll"
glgpu[0].GLDriverDate="20180624000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="2.1 "
clgpu[0].CLDeviceVersion="2.1 NEO "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=13050
clgpu[0].CLName="Intel(R) HD Graphics 530"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="23.20.16.4973"
clgpu[0].CLBandwidth=2.48716e+10
clgpu[0].CLCompute=189.318
clgpu[1].CLPlatformVersion="1.2"
clgpu[1].CLDeviceVersion="1.2 CUDA"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=4096
clgpu[1].CLName="GeForce GTX 970"
clgpu[1].CLVendor="NVIDIA Corporation"
clgpu[1].CLVendorID=4318
clgpu[1].CLDriverVersion="398.36"
clgpu[1].CLBandwidth=1.4382e+11
clgpu[1].CLCompute=1733.32
License Type: Subscription
Serial number: 96040792167174215345
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\ROSAPE~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  E:\, 2.73T, 1.15T free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0   
   AdobeOwl.dll   Adobe Owl   5.2.11   
   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619
   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342
   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6   
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000
   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342
   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342
   boost_date_time.dll   photoshopdva   11.1.0   
   boost_filesystem.dll   photoshopdva   11.1.0   
   boost_signals.dll   photoshopdva   11.1.0   
   boost_system.dll   photoshopdva   11.1.0   
   boost_threads.dll   photoshopdva   11.1.0   
   cg.dll   NVIDIA Cg Runtime   3.0.00007   
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007   
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342
   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaudiodevice.dll   photoshopdva   11.1.0   
   dvacore.dll   photoshopdva   11.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   11.1.0   
   dvamediatypes.dll   photoshopdva   11.1.0   
   dvametadata.dll   photoshopdva   11.1.0   
   dvametadataapi.dll   photoshopdva   11.1.0   
   dvametadataui.dll   photoshopdva   11.1.0   
   dvaplayer.dll   photoshopdva   11.1.0   
   dvatransport.dll   photoshopdva   11.1.0   
   dvaui.dll   photoshopdva   11.1.0   
   dvaunittesting.dll   photoshopdva   11.1.0   
   dynamiclink.dll   photoshopdva   11.1.0   
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339   
   igestep30.dll   IGES Reader   9.3.0.113   
   imslib.dll   IMSLib DLL   10.0.0.22   
   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0   
   LogSession.dll   LogSession   7.4.1.109.46827   
   mediacoreif.dll   photoshopdva   11.1.0   
   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396
   pdfsettings.dll   Adobe PDFSettings   1.04   
   Photoshop.dll   Adobe Photoshop CC 2018   19.1.5   
   Plugin.dll   Adobe Photoshop CC 2018   19.1.5   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87   
   PSArt.dll   Adobe Photoshop CC 2018   19.1.5   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop CC 2018   19.1.5   
   QtCore4.dll   Qt4   4.8.5.0   
   QtGui4.dll   Qt4   4.8.5.0   
   QtNetwork4.dll   Qt4   4.8.5.0   
   QtOpenGL4.dll   Qt4   4.8.5.0   
   QtSvg4.dll   Qt4   4.8.5.0   
   QtWebkit4.dll   Qt4   4.9.4.0   
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526
   SVGRE.dll   SVGRE   79.586793   79.586793
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16   
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0   
   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473
   wu3d.dll   U3D Writer   9.3.0.113   


Required plug-ins:

   3D Studio 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Accented Edges 19.1.5 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 19.1.5 - from the file “Adaptive Wide Angle.8bf”
   Alien Skin Blow Up 3 3.1.0 - from the file “Alien Skin Blow Up 3 Automation x64.8li”
   Alien Skin Exposure X3 Autolayer 3.5.3 - from the file “Alien Skin Exposure X3 Autolayer x64.8li”
   Alien Skin Eye Candy 7 Autolayer 7.2.0 - from the file “Alien Skin Eye Candy 7 Autolayer x64.8li”
   Alien Skin Snap Art 4 Autolayer 4.1.0 - from the file “Alien Skin Snap Art 4 Autolayer x64.8li”
   Angled Strokes 19.1.5 - from the file “Filter Gallery.8bf”
   Average 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Average.8bf”
   Bas Relief 19.1.5 - from the file “Filter Gallery.8bf”
   Blow Up 3.1.0 - from the file “Alien Skin Blow Up 3 Photoshop x64.8bf”
   BMP 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 10.4 - from the file “Camera Raw.8bi”
   Camera Raw Filter 10.4 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 19.1.5 - from the file “Filter Gallery.8bf”
   Charcoal 19.1.5 - from the file “Filter Gallery.8bf”
   Chrome 19.1.5 - from the file “Filter Gallery.8bf”
   Cineon 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Cineon.8bi”
   Clarity 10.0 - from the file “tlclarity2ps_x64.8bf”
   Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”
   Collada 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Color Halftone 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 19.1.5 - from the file “Filter Gallery.8bf”
   CompuServe GIF 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Conté Crayon 19.1.5 - from the file “Filter Gallery.8bf”
   Craquelure 19.1.5 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 19.1.5 - from the file “Filter Gallery.8bf”
   Crystallize 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Cutout 19.1.5 - from the file “Filter Gallery.8bf”
   Dark Strokes 19.1.5 - from the file “Filter Gallery.8bf”
   De-Interlace 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Detail 10.0 - from the file “tltopazdetailps_x64.8bf”
   Dicom 19.1.5 - from the file “Dicom.8bi”
   Difference Clouds 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Clouds.8bf”
   Diffuse Glow 19.1.5 - from the file “Filter Gallery.8bf”
   Displace 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 19.1.5 - from the file “Filter Gallery.8bf”
   Eazel Acquire 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “EazelAcquire.8ba”
   Entropy 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Export Color Lookup Tables 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”
   Exposure X3 3.5.3 - from the file “Alien Skin Exposure X3 Photoshop x64.8bf”
   Extrude 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Eye Candy 7 7.2.0 - from the file “Alien Skin Eye Candy 7 Photoshop x64.8bf”
   FastCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “FastCore.8bx”
   Fibers 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Film Grain 19.1.5 - from the file “Filter Gallery.8bf”
   Filter Gallery 19.1.5 - from the file “Filter Gallery.8bf”
   Flash 3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Fresco 19.1.5 - from the file “Filter Gallery.8bf”
   Glass 19.1.5 - from the file “Filter Gallery.8bf”
   Glow 10.0 - from the file “tltopazglowps_x64.8bf”
   Glowing Edges 19.1.5 - from the file “Filter Gallery.8bf”
   Google Earth 4 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Grain 19.1.5 - from the file “Filter Gallery.8bf”
   Graphic Pen 19.1.5 - from the file “Filter Gallery.8bf”
   Halftone Pattern 19.1.5 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 19.1.5 - from the file “HDRMergeUI.8bf”
   HSB/HSL 19.1.5 - from the file “Standard MultiPlugin.8bf”
   IFF Format 19.1.5 - from the file “Standard MultiPlugin.8bf”
   IGES 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Impression 10.0 - from the file “tsimpressionps_x64.8bf”
   Impresso Version : Check JixiPix Plugin Pack Version - from the file “Impresso Plugin 64.8bf”
   Ink Outlines 19.1.5 - from the file “Filter Gallery.8bf”
   JPEG 2000 19.1.5 - from the file “JPEG2000.8bi”
   Kurtosis 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Lens Blur 19.1.5 - from the file “Lens Blur.8bf”
   Lens Correction 19.1.5 - from the file “Lens Correction.8bf”
   Lens Flare 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Liquify 19.1.5 - from the file “Liquify.8bf”
   Luminar 2018 17.0 - from the file “Luminar2018.8bf”
   Matlab Operation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”
   Maximum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Mean 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Measurement Core 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MeasurementCore.8me”
   Median 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Mezzotint 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Minimum 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   MMXCore Routines 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MMXCore.8bx”
   Mosaic Tiles 19.1.5 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “MultiProcessor Support.8bx”
   Neon Glow 19.1.5 - from the file “Filter Gallery.8bf”
   Note Paper 19.1.5 - from the file “Filter Gallery.8bf”
   NTSC Colors 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “NTSC Colors.8bf”
   Ocean Ripple 19.1.5 - from the file “Filter Gallery.8bf”
   ON1 Develop 2018 12.5.0.0 - from the file “PerfectEnhanceProxy.8li”
   ON1 Develop 2018 12.5.0.0 - from the file “PerfectEnhanceProxy.8li”
   ON1 Develop 2018 Filter 12.5.0.0 - from the file “PerfectEnhanceProxy.8li”
   ON1 Effects 2018 12.5.0.0 - from the file “PerfectEffects.8li”
   ON1 Effects 2018 12.5.0.0 - from the file “PerfectEffects.8li”
   ON1 Effects 2018 Filter 12.5.0.0 - from the file “PerfectEffects.8li”
   ON1 Resize 2018 12.5.0.0 - from the file “PerfectResizeProxy.8li”
   ON1 Resize 2018 Engine Automation 12.5.0.0 - from the file “PerfectResizeProxy.8li”
   ON1 Resize 2018 Engine Filter 12.5.0.0 - from the file “PerfectResizeProxy.8li”
   ON1 Resize 2018 Filter 12.5.0.0 - from the file “PerfectResizeProxy.8li”
   OpenEXR 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 19.1.5 - from the file “Filter Gallery.8bf”
   Palette Knife 19.1.5 - from the file “Filter Gallery.8bf”
   ParticleShop NO VERSION - from the file “particleshop.8bf”
   Patchwork 19.1.5 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 19.1.5 - from the file “Standard MultiPlugin.8bf”
   PCX 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PCX.8bi”
   Perfectly Clear v3 1.0.0.1 - from the file “PerfectlyClearCompletePS.8bf”
   Photocopy 19.1.5 - from the file “Filter Gallery.8bf”
   Photoshop 3D Engine 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Photoshop3DEngine.8bi”
   Photoshop Touch 19.0 - from the file “PSDX.8bi”
   Picture Package Filter 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “ChannelPort.8bf”
   Pinch 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Pixar 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Pixar.8bi”
   Plaster 19.1.5 - from the file “Filter Gallery.8bf”
   Plastic Wrap 19.1.5 - from the file “Filter Gallery.8bf”
   PLY 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Pointillize 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “PBM.8bi”
   Poster Edges 19.1.5 - from the file “Filter Gallery.8bf”
   PRC 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Radial Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Radiance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Radiance.8bi”
   Range 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Render Color Lookup Grid 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Export3DLUT.8be”
   Reticulation 19.1.5 - from the file “Filter Gallery.8bf”
   Rip Studio Version : Check JixiPix Plugin Pack Version - from the file “RipStudio Plugin 64.8bf”
   Ripple 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 19.1.5 - from the file “Filter Gallery.8bf”
   Save for Web 19.1.5 - from the file “Save for Web.8be”
   ScriptingSupport 19.1.5 - from the file “ScriptingSupport.8li”
   Shake Reduction 19.1.5 - from the file “Shake Reduction.8bf”
   Shear 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Simplify 10.0 - from the file “tltopazsimplifyps_x64.8bf”
   Skewness 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Smart Blur 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Smart Photo Editor 1, 12, 1, 0 - from the file “PSFilterSPELauncher64.8bf”
   Smudge Stick 19.1.5 - from the file “Filter Gallery.8bf”
   Snap Art 4 4.1.0 - from the file “Alien Skin Snap Art 4 Photoshop x64.8bf”
   Solarize 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “Solarize.8bf”
   Spaces 19.1.5 - from the file “Spaces.8li”
   Spatter 19.1.5 - from the file “Filter Gallery.8bf”
   Spherize 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Sponge 19.1.5 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 19.1.5 - from the file “Filter Gallery.8bf”
   Stained Glass 19.1.5 - from the file “Filter Gallery.8bf”
   Stamp 19.1.5 - from the file “Filter Gallery.8bf”
   Standard Deviation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   STL 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Sumi-e 19.1.5 - from the file “Filter Gallery.8bf”
   Summation 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Targa 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Texture Effects 10.0 - from the file “tstextureeffectsps_x64.8bf”
   Texturizer 19.1.5 - from the file “Filter Gallery.8bf”
   Tiles 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Topaz Adjust 5 10.0 - from the file “tladjust5ps_x64.8bf”
   Topaz B&W Effects 2 10.0 - from the file “tlbw2ps_x64.8bf”
   Topaz Clarity 10.0 - from the file “tlclarityps_x64.8bf”
   Topaz Clean 3 10.0 - from the file “tlclean3ps_x64.8bf”
   Topaz DeJpeg 4 10.0 - from the file “tldejpeg4ps_x64.8bf”
   Topaz DeNoise 6 10.0 - from the file “tldenoise6ps_x64.8bf”
   Topaz Detail 3 10.0 - from the file “tldetail3ps_x64.8bf”
   Topaz Glow 2 10.0 - from the file “tlglow2ps_x64.8bf”
   Topaz Impression 2 10.0 - from the file “tlimpression2ps_x64.8bf”
   Topaz InFocus 10.0 - from the file “tlinfocusps_x64.8bf”
   Topaz Lens Effects 10.0 - from the file “tllenseffectsps_x64.8bf”
   Topaz photoFXlab 10.0 - from the file “tlphotoFXlabps_x64.8bf”
   Topaz ReStyle 10.0 - from the file “tlrestyleps_x64.8bf”
   Topaz Simplify 4 10.0 - from the file “tlsimplify4ps_x64.8bf”
   Topaz Star Effects 10.0 - from the file “tlstareffectsps_x64.8bf”
   Topaz Studio 10.0 - from the file “tltopazstudiops_x64.8bf”
   Topaz Texture Effects 10.0 - from the file “tltextureeffectsps_x64.8bf”
   Topaz Texture Effects 2 10.0 - from the file “tltextureeffects2ps_x64.8bf”
   Torn Edges 19.1.5 - from the file “Filter Gallery.8bf”
   Twirl 19.1.5 - from the file “Standard MultiPlugin.8bf”
   U3D 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Underpainting 19.1.5 - from the file “Filter Gallery.8bf”
   Vanishing Point 19.1.5 - from the file “VanishingPoint.8bf”
   Variance 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “statistics.8ba”
   Virtual Reality Modeling Language | VRML 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   Water Paper 19.1.5 - from the file “Filter Gallery.8bf”
   Watercolor 19.1.5 - from the file “Filter Gallery.8bf”
   Wave 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Wavefront|OBJ 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “U3D.8bi”
   WIA Support 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WIASupport.8li”
   Wind 19.1.5 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 19.1.5 (20180604.r.346 2018/06/04: 1175273) - from the file “WBMP.8bi”
   ZigZag 19.1.5 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

   
Plug-ins that failed to load: NONE


Installed TWAIN devices: NONE
(Edited)
Photo of Hannah Nicollet

Hannah Nicollet, Quality Engineer

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No burden at all Rosa! I'm sorry you're having this issue! I wish I could recall what the answer was when it happened to me (I experienced this sometime last year).

Looking into it.

Thanks,
Hannah
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Rosa

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Thanks so much Hannah! It certainly is a mystery that's for sure.
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CristianC25

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Any updates? I've reinstalled Photoshop to no avail.
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Hannah Nicollet, Quality Engineer

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Cristian and Rosa, 

This doc is old, but I wonder if it might contain any clues, something you might not have tried yet -- at least was created for the same issue: 

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

Is there anything in there you haven't tried yet?

Hannah
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Rosa

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Hannah, I've gone through the steps in the link above.

All that it achieved was to restore my Creative Cloud Libraries folder after deleting it as instructed in the first steps in the above link.

I have found the CC Library Panel log files if that could be of help. 

The only thing I can think of that perhaps coincided with this CC Library problem was the my Malwarebytes updated to a new version. That could be just coincidental though.

Thanks
Rosa
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CristianC25

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Hello!

Thank you for your help. Sadly, I've tried the method in the link mentioned in your post 2 times already.
I even contacted support and they offered me the same help links from the Adobe help website.

I really can't figure out why Photoshop refuses to recognize the latest version of Creative Cloud.
Is there any chance you could send this issue further to engineers / developers or someone who knows how to fix Creative Cloud Desktop Application in case something like this happens?
I've never encountered this error before. I had to manually use my library online through browser. :(

I don't know what else to try. If you have any other ideas or any other advice I would be happy to try.
(Edited)
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Rosa

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Hello Hannah, I will try this when I return home later this evening. I can't understand why this is happening as it was working fine until a few hours ago.

I'll let you know. :)
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Rosa

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Hi Hannah

I've followed the steps listed https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

All that it achieved was restore my Creative Cloud Libraries folder after deleting it as instructied in the first steps in the above link.

Now I'm not able to remove or delete the App from my desktop. I've tried to use the Creative Cloud Uninstaller and run as Administrator and nothing happens. I don't know what else to do.

I have found the CC Library Panel log files if that could be of help. 

The only thing I can think of that perhaps coincided with this CC Library problem was the my Malwarebytes updated to a new version. That could be just coincidental though.


Thanks
Rosa
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Rosa

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I forgot to add this

(Edited)
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Rosa

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Any more news Cristian?
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CristianC25

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Hello!
No other news. I'm using libraries through web browser.

Also in order to uninstall creative cloud, you also have to end its own running processes from task manager. It's a bit tricky, that's why the uninstaller fails.
Also look up for Creative Cloud Cleaner tool https://helpx.adobe.com/creative-clou...
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Rosa

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Oh that makes sense. I'm done with mucking around in my PC. I'm not that confident changing and deleting stuff behind the scenes. I would hate to do something I shouldn't have done.

I've just had a message that my Create Cloud App has been updated to the same version I had before. Mmmm.

How do get the file from your library from browser into Photoshop on desktop?

I've got synced files with CC on my desktop but my Library has a folder with items that were created in Library in Photoshop and I've tried to download from web browser but can only move or copy to another folder. 
(Edited)
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CristianC25

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I don't know about getting files from browser library. I don't have PSD files there, I only have colors and a few brushes there and I use the color code displayed next to the color to copy it to my photoshop to get the needed color for my work.
Try selecting the file you need and go to the top right where is a menu named Actions try to send that file or see if a download button is there. :(
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Rosa

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Can't download to PC via browser but I found all the files in :

C:\Users\Your Name\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS
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Hannah Nicollet, Quality Engineer

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Rosa & Cristian,

It looks like this issue might be caused by a version incompatibility between some of your library components. I'm still looking into how we get it resolved though -- would you be available to do a screenshare sometime tomorrow to get some info off your computer Rosa?

Thanks for your patience!

Hannah
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Rosa

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Hi Hannah,

For sure. I'm in Australia, so need to work out a time.

My Libraries panel is back working in Photoshop as I took Steve's advice (below) and moved the panel extension to my desktop and that did the trick. Curious to know why though.

Regards
Rosa
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SG..., Employee

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Official Response
Hi,

There is a quick change to try that should get your Libraries panel back to working.

1) Quit any running Adobe CC applications (Photoshop, Illustrator, After Effects, etc.) 
2) go to the location below and move the complete 'CC_LIBRARIES_PANEL_EXTENSION_2_14_207' folder to your desktop 

C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\

3) relaunch Photoshop

Let us know how things go.

regards,
steve
 
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Bryan Groulx

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I was having the *exact same* issue this week as "Rosa" and "CristianC25" and it started at the same day as them.

Following Steve's method fixed the problem for me too.

Thank you.
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Rosa

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SG...

Hi Steve,

It worked! The Library panel is working as normal in Photoshop.

But why? I'm curious. I'm not computer techie enough to understand why. . .

Thanks so much.

Kind regards
Rosa
(Edited)
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SG..., Employee

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Hi Rosa,

I'm glad to hear that it worked.

I don't have all the pieces of the puzzle but can tell you a bit of the background. The library panel is an extension that relies on a few other components. Your machine had the 2.14.207 extension which was being loaded by Photoshop.

When the Creative Cloud update failed (which I don't understand the root cause), and you uninstalled and re-installed the 4.5.0.331 version, a file was removed. With that file removed, network connections that the library uses could not happen and you get the message about updating the Creative Cloud application.

You system still has the components that will allow the 2.13.141 panel version to work though. So by moving the 2.14 version out of the path, Ps now loads the earlier version and things are working again.

We are still investigating what happened with the update failure, so we can get your system back running the latest version of the Libraries panel. I don't think a screen share is needed at this time though.

regards,
steve
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Rosa

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Hi Steve,

Thanks so much for your help. 

Wow, I'm glad I'm not a PS engineer! It's more involved than we, the customers realise!

I'm just grateful that Adobe employees like yourself and representatives like Hannah are so quick to respond to our issues and queries.

So, I guess once Adobe has a fix to get my system running the latest version of the Libraries panel, I will be notified through here?

Anyway, if needed down the track, I'm happy to do a screen share. 

Kind regards
Rosa
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SG..., Employee

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Hi,

There's a couple things that might happen. The first, and preferred, is that you get another Creative Cloud update notification and the install works this time around and everything is updated. Another option is to have you run a separate installer which patches a subset of things related specifically to the Libraries panel. I'll post back here when/if the second option becomes available and seems worth pursuing.

Kind regards,
steve
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Rosa

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Thanks millions Steve. I'll keep you posted on any developments.

Cheers
Rosa
(Edited)
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Hannah Nicollet, Quality Engineer

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You're delightful, Rosa. Thanks for your patience. Glad Steve got your library going again.

Hannah