Photoshop: "To use Creative Cloud Libraries please update the Creative Cloud Application"

  • 3
  • Problem
  • Updated 10 hours ago
  • In Progress
  • (Edited)
Hello !
Today when I opened my PC I was notified that the Creative Cloud Desktop Application needs to be updated.
I clicked on update, waited for it to finish and sadly it ended up with an error and I had to use Creative Cloud Cleaner Tool to uninstall it. It has uninstalled successfully..
After reinstalling it, Photoshop no longer sees my libraries. I have tried all the help links from adobe help website to fix the sync, delete sync file, sign in, sign out.
Nothing works, I cannot see my libraries inside photoshop.
I get the message in the title: "To use Creative Cloud Libraries, please update the Creative Cloud Application.
Photo of CristianC25

CristianC25

  • 45 Posts
  • 20 Reply Likes

Posted 3 weeks ago

  • 3
Photo of SG...

SG..., Employee

  • 141 Posts
  • 38 Reply Likes
Official Response
Hi,

There is a quick change to try that should get your Libraries panel back to working.

1) Quit any running Adobe CC applications (Photoshop, Illustrator, After Effects, etc.) 
2) go to the location below and move the complete 'CC_LIBRARIES_PANEL_EXTENSION_2_14_207' folder to your desktop 

C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\

3) relaunch Photoshop

Let us know how things go.

regards,
steve