Photoshop: "Scratch disk are full" Error - please assist me

  • 1
  • Question
  • Updated 3 weeks ago
  • (Edited)
Hi all, i just downloaded the PS 2017 version and tried to create a new project by entering the project name and then if i click OK - it says "Could not complete the command because the scratch disk are full". i have cleared all the temp files in the local PC (win 7). what to do next - please assist me
Photo of Venkat Raman

Venkat Raman

  • 1 Post
  • 0 Reply Likes
  • sad

Posted 1 year ago

  • 1
Photo of Steve Lehman

Steve Lehman

  • 699 Posts
  • 84 Reply Likes
Hello Venkat, 

Whenever a command is made, in the ram there could be limited space left over for such commands to take place.  A scratch space is space for temporary files and free space for other files too.   Although that space is dedicated for temps files, it is also used for free space for virtual memory and extended ram memory.  And Windows 7 may not use all of the memory that could be available to other Windows versions.   After clearing your temp files, restart your computer to reclaim that space.   Reboot!   

Steve Lehman, MCSE   
Photo of Serrada

Serrada

  • 9 Posts
  • 2 Reply Likes
Hello
Don't forget about possibilites to influence the behaviour of your PC out of Photoshop itself. Go to "EDIT/PREFERNCES" and adapt settings under "Performanc" and "scratch disk". This might help, if your PC has enough hardware resources (e.g. ram; 2nd hard disk).

Paul
Photo of Steve Lehman

Steve Lehman

  • 699 Posts
  • 84 Reply Likes
Sophia, 

The letter above tells how to clear a scratch disc in Adobe, but a scratch disc will exist as long as the program is open.  When you close it, the scratch disc will go away.  If you still want your graphics, you will need to save them in files.  Layers will go away.  If you have a graphics, you won't need the layers anyway.   Let them go.   

In Adobe Photoshop, go to Edit>Preferences>Performance.  Check the box next to "Scratch Disc" you want to use.  Clear the check mark if you want to discontinue it.   If y ou got an error, you need to dismiss it, so do it.   Also, Paul above gave this instruction.     

Steve Lehman, mcse



Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14550 Posts
  • 1893 Reply Likes
Hold down the Cmd + Option (mac) or Ctrl + Alt (win) on launch to set the scratch disk to another drive with more space.
Photo of Steve Lehman

Steve Lehman

  • 699 Posts
  • 84 Reply Likes
Wowzie!  Didn't know that one.  I made note of it.