"Scratch disk are full" Error - please assist me

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  • Updated 11 months ago
Hi all, i just downloaded the PS 2017 version and tried to create a new project by entering the project name and then if i click OK - it says "Could not complete the command because the scratch disk are full". i have cleared all the temp files in the local PC (win 7). what to do next - please assist me
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Venkat Raman

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Posted 11 months ago

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Steve Lehman

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Hello Venkat, 

Whenever a command is made, in the ram there could be limited space left over for such commands to take place.  A scratch space is space for temporary files and free space for other files too.   Although that space is dedicated for temps files, it is also used for free space for virtual memory and extended ram memory.  And Windows 7 may not use all of the memory that could be available to other Windows versions.   After clearing your temp files, restart your computer to reclaim that space.   Reboot!   

Steve Lehman, MCSE   
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Don't forget about possibilites to influence the behaviour of your PC out of Photoshop itself. Go to "EDIT/PREFERNCES" and adapt settings under "Performanc" and "scratch disk". This might help, if your PC has enough hardware resources (e.g. ram; 2nd hard disk).