Photoshop: "Save As" dialog does't show on Win 7

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Since I updated my Photoshop cc today, the save under function (For instance a PSD save under as jpg) doesn ́t work anymore.
I tried newstart and a reinstallation, nothing works.

Any soloutions?
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Marcus Suchert

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  • annoyed.

Posted 4 years ago

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Chris Cox

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Photoshop doesn't have a "save under". Do you mean "Save As"?
And how exactly is it not working?
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Marcus Suchert

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hi chris, sorry- of course it ́s save as. i run my photoshop in german and translated it literally...

this morning it seems to work again as it should, but the problem occured friday after updating my photoshop.
when i tried to do use the "save as" i shortly saw the circle on the screen but nothing else happened.
usually it opens the explorer window where you can choose the file format, folder etc.and then you save your file.

i just tried the recent minutes to save pictures from several servers i use and had no problem anymore - whatever it was, it ́s ok now.

hope my enlish is understandable for you.

thanks for your response!
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Chris Cox

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OK, that sounds like something is going wrong at the OS level to not show the OS save dialog.

Saving to file servers over a network can cause long delays in showing the OS save dialog, and delays in the responsiveness of the dialog (due to network latency).

What OS version are you using?
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Marcus Suchert

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sorry i forgot to mention that i work on windows 7.
the problem occures when i try pics from my computer desktop as well as pictures from a server over a network.
for a few minutes it worked well, but i just realize that the problem is back - save as doesn ́t work again.
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Marcus Suchert

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i just continue working with cs 5.5, wich i still have installed. otherwise i won ́t get ready with my project...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...

If you do restore your prefs, please save a copy of your existing prefs in case they turn out to be the culprit. Having the bad prefs can sometimes help us track down the issue.
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Marcus Suchert

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thx, i ́ll try.
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Marcus Suchert

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iti tried to restore the preferences, but didn ́t find them in the application data folder. so i tried a further time to reinstall photoshop. it still doesn ́t work.
the second issue i realized is that photoshop doesn ́t open DNG files anymore...
puh, i ́m getting tired.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You looked here? Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CC/Adobe Photoshop CC Settings

It sounds like something more serious is wrong on your system if DNG Files aren't opening.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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Marcus Suchert

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hello, thanks so far. I had to ask my system admin, I learned that the app data folder ́s content is hidden - so I could try to reset my prefs, but it didn ́t work, the problems remained.
I finally changed my program language (quite a task) into english in order to provide you the needed system info.
would be great if this enables you to find the mistake.

thanks in advance!

Adobe Photoshop Version: 2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299 x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:14, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
Processor speed: 2808 MHz
Built-in memory: 16382 MB
Free memory: 12765 MB
Memory available to Photoshop: 14655 MB
Memory used by Photoshop: 70 %
3D Multitone Printing: Disabled.
Windows 2x UI: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1024, right=3200
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
glgpu[0].GLVersion="3.0"
glgpu[0].GLMemoryMB=1024
glgpu[0].GLName="GeForce GTX 460/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="9.18.13.4052"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 460/PCIe/SSE2"
glgpu[0].GLRendererID=3618
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"
glgpu[0].GLDriverDate="20140702000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.40 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.1"
clgpu[0].CLDeviceVersion="1.1 CUDA"
clgpu[0].CLMemoryMB=1024
clgpu[0].CLName="GeForce GTX 460"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="340.52"
clgpu[0].CUDASupported=1
clgpu[0].CUDAVersion="6.5.12"
clgpu[0].CLBandwidth=9.50503e+010
clgpu[0].CLCompute=266.701
License Type: Perpetual
Serial number: 94070966817234514683
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\
Temporary file path: C:\Users\suchert\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 232,9G, 92,6G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2014/08/12-23:42:09 79.557478 79.557478
adbeape.dll Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
AdbePM.dll PatchMatch 2014/09/07-21:07:38 79.558079 79.558079
AdobeLinguistic.dll Adobe Linguisitc Library 8.0.0
AdobeOwl.dll Adobe Owl 5.2.4
AdobePDFL.dll PDFL 2014/08/18-15:13:12 79.512424 79.512424
AdobePIP.dll Adobe Product Improvement Program 7.2.1.3399
AdobeXMP.dll Adobe XMP Core 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPFiles.dll Adobe XMP Files 2014/08/20-09:53:02 79.156797 79.156797
AdobeXMPScript.dll Adobe XMP Script 2014/08/20-09:53:02 79.156797 79.156797
adobe_caps.dll Adobe CAPS 8,0,0,13
AGM.dll AGM 2014/08/12-23:42:09 79.557478 79.557478
ahclient.dll AdobeHelp Dynamic Link Library 1,8,0,31
amtlib.dll AMTLib (64 Bit) 8.0.0.122212002 BuildVersion: 8.0; BuildDate: Wed Jul 30 2014 15:59:34) 1.000000
ARE.dll ARE 2014/08/12-23:42:09 79.557478 79.557478
AXE8SharedExpat.dll AXE8SharedExpat 2013/12/20-21:40:29 79.551013 79.551013
AXEDOMCore.dll AXEDOMCore 2013/12/20-21:40:29 79.551013 79.551013
Bib.dll BIB 2014/08/12-23:42:09 79.557478 79.557478
BIBUtils.dll BIBUtils 2014/08/12-23:42:09 79.557478 79.557478
boost_date_time.dll photoshopdva 8.0.0
boost_signals.dll photoshopdva 8.0.0
boost_system.dll photoshopdva 8.0.0
boost_threads.dll photoshopdva 8.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.2.6.32411 2.2.6.32411
CITThreading.dll Adobe CITThreading 2.2.6.32411 2.2.6.32411
CoolType.dll CoolType 2014/08/12-23:42:09 79.557478 79.557478
dvaaudiodevice.dll photoshopdva 8.0.0
dvacore.dll photoshopdva 8.0.0
dvamarshal.dll photoshopdva 8.0.0
dvamediatypes.dll photoshopdva 8.0.0
dvametadata.dll photoshopdva 8.0.0
dvametadataapi.dll photoshopdva 8.0.0
dvametadataui.dll photoshopdva 8.0.0
dvaplayer.dll photoshopdva 8.0.0
dvatransport.dll photoshopdva 8.0.0
dvaui.dll photoshopdva 8.0.0
dvaunittesting.dll photoshopdva 8.0.0
dynamiclink.dll photoshopdva 8.0.0
ExtendScript.dll ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
icucnv40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
icudt40.dll International Components for Unicode 2013/02/25-15:59:15 Build gtlib_4.0.19090
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 7.0.0.154
JP2KLib.dll JP2KLib 2014/06/28-00:28:27 79.254012 79.254012
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 7.2.1.3399
mediacoreif.dll photoshopdva 8.0.0
MPS.dll MPS 2014/08/18-23:43:19 79.557676 79.557676
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2014 15.2.1
Plugin.dll Adobe Photoshop CC 2014 15.2.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.2.0.52
PSArt.dll Adobe Photoshop CC 2014 15.2.1
PSViews.dll Adobe Photoshop CC 2014 15.2.1
SCCore.dll ScCore 2014/01/21-23:58:55 79.551519 79.551519
ScriptUIFlex.dll ScriptUIFlex 2014/01/20-22:42:05 79.550992 79.550992
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 4, 2, 2013, 1114
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 8.0.0.14 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.14
VulcanControl.dll Vulcan Application Control Library 5.0.0.82
VulcanMessage5.dll Vulcan Message Library 5.0.0.82
WRServices.dll WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 15.2.1 (2014.2.1 x001 x003)
Accented Edges 15.2.1
Adaptive Wide Angle 15.2.1
Angled Strokes 15.2.1
Average 15.2.1 (2014.2.1 x001 x003)
Bas Relief 15.2.1
BMP 15.2.1
Chalk & Charcoal 15.2.1
Charcoal 15.2.1
Chrome 15.2.1
Cineon 15.2.1 (2014.2.1 x001 x003)
Clouds 15.2.1 (2014.2.1 x001 x003)
Collada 15.2.1 (2014.2.1 x001 x003)
Color Halftone 15.2.1
Colored Pencil 15.2.1
CompuServe GIF 15.2.1
Conté Crayon 15.2.1
Craquelure 15.2.1
Crop and Straighten Photos 15.2.1 (2014.2.1 x001 x003)
Crop and Straighten Photos Filter 15.2.1
Crosshatch 15.2.1
Crystallize 15.2.1
Cutout 15.2.1
Dark Strokes 15.2.1
De-Interlace 15.2.1
Dicom 15.2.1
Difference Clouds 15.2.1 (2014.2.1 x001 x003)
Diffuse Glow 15.2.1
Displace 15.2.1
Dry Brush 15.2.1
Eazel Acquire 15.2.1 (2014.2.1 x001 x003)
Embed Watermark 4.0
Entropy 15.2.1 (2014.2.1 x001 x003)
Export Color Lookup Tables NO VERSION
Extrude 15.2.1
FastCore Routines 15.2.1 (2014.2.1 x001 x003)
Fibers 15.2.1
Film Grain 15.2.1
Filter Gallery 15.2.1
Flash 3D 15.2.1 (2014.2.1 x001 x003)
Fresco 15.2.1
Glass 15.2.1
Glowing Edges 15.2.1
Google Earth 4 15.2.1 (2014.2.1 x001 x003)
Grain 15.2.1
Graphic Pen 15.2.1
Halftone Pattern 15.2.1
HDRMergeUI 15.2.1
HSB/HSL 15.2.1
IFF Format 15.2.1
IGES 15.2.1 (2014.2.1 x001 x003)
Ink Outlines 15.2.1
JPEG 2000 15.2.1
Kurtosis 15.2.1 (2014.2.1 x001 x003)
Lens Blur 15.2.1
Lens Correction 15.2.1
Lens Flare 15.2.1
Liquify 15.2.1
Matlab Operation 15.2.1 (2014.2.1 x001 x003)
Maximum 15.2.1 (2014.2.1 x001 x003)
Mean 15.2.1 (2014.2.1 x001 x003)
Measurement Core 15.2.1 (2014.2.1 x001 x003)
Median 15.2.1 (2014.2.1 x001 x003)
Mezzotint 15.2.1
Minimum 15.2.1 (2014.2.1 x001 x003)
MMXCore Routines 15.2.1 (2014.2.1 x001 x003)
Mosaic Tiles 15.2.1
Multiprocessor Support 15.2.1 (2014.2.1 x001 x003)
Neon Glow 15.2.1
Note Paper 15.2.1
NTSC Colors 15.2.1 (2014.2.1 x001 x003)
Ocean Ripple 15.2.1
OpenEXR 15.2.1
Paint Daubs 15.2.1
Palette Knife 15.2.1
Patchwork 15.2.1
Paths to Illustrator 15.2.1
PCX 15.2.1 (2014.2.1 x001 x003)
Photocopy 15.2.1
Photoshop 3D Engine 15.2.1 (2014.2.1 x001 x003)
Photoshop Touch 14.0
Picture Package Filter 15.2.1 (2014.2.1 x001 x003)
Pinch 15.2.1
Pixar 15.2.1 (2014.2.1 x001 x003)
Plaster 15.2.1
Plastic Wrap 15.2.1
PLY 15.2.1 (2014.2.1 x001 x003)
PNG 15.2.1
Pointillize 15.2.1
Polar Coordinates 15.2.1
Portable Bit Map 15.2.1 (2014.2.1 x001 x003)
Poster Edges 15.2.1
PRC 15.2.1 (2014.2.1 x001 x003)
Radial Blur 15.2.1
Radiance 15.2.1 (2014.2.1 x001 x003)
Range 15.2.1 (2014.2.1 x001 x003)
Read Watermark 4.0
Render Color Lookup Grid NO VERSION
Reticulation 15.2.1
Ripple 15.2.1
Rough Pastels 15.2.1
Save for Web 15.2.1
ScriptingSupport 15.2.1
Shake Reduction 15.2.1
Shear 15.2.1
Skewness 15.2.1 (2014.2.1 x001 x003)
Smart Blur 15.2.1
Smudge Stick 15.2.1
Solarize 15.2.1 (2014.2.1 x001 x003)
Spatter 15.2.1
Spherize 15.2.1
Sponge 15.2.1
Sprayed Strokes 15.2.1
Stained Glass 15.2.1
Stamp 15.2.1
Standard Deviation 15.2.1 (2014.2.1 x001 x003)
STL 15.2.1 (2014.2.1 x001 x003)
Sumi-e 15.2.1
Summation 15.2.1 (2014.2.1 x001 x003)
Targa 15.2.1
Texturizer 15.2.1
Tiles 15.2.1
Torn Edges 15.2.1
Twirl 15.2.1
U3D 15.2.1 (2014.2.1 x001 x003)
Underpainting 15.2.1
Vanishing Point 15.2.1
Variance 15.2.1 (2014.2.1 x001 x003)
Virtual Reality Modeling Language | VRML 15.2.1 (2014.2.1 x001 x003)
Water Paper 15.2.1
Watercolor 15.2.1
Wave 15.2.1
Wavefront|OBJ 15.2.1 (2014.2.1 x001 x003)
WIA Support 15.2.1 (2014.2.1 x001 x003)
Wind 15.2.1
Wireless Bitmap 15.2.1 (2014.2.1 x001 x003)
ZigZag 15.2.1

Optional and third party plug-ins:

Analog Efex Pro 2 2.0.8.486
BackgroundFilter 2.2.20.486
Color Efex Pro 4 4.3.20.486
Dfine 2 2.2.20.486
FineStructuresFilter 2.2.20.486
HDR Efex Pro 2 2.2.20.486
HotPixelsFilter 2.2.20.486
Merge to HDR Efex Pro 2 2.2.20.486
Nik Collection Selective Tool 2.1.25.486
ShadowsFilter 2.2.20.486
Sharpener Pro 3: (1) RAW Presharpener 3.1.20.486
Sharpener Pro 3: (2) Output Sharpener 3.1.20.486
Silver Efex Pro 2 2.2.20.486
SkinFilter 2.2.20.486
SkyFilter 2.2.20.486
StrongNoiseFilter 2.2.20.486
Viveza 2 2.1.20.486
Plug-ins that failed to load: NONE
Flash:
Libraries
Adobe Color Themes
Installed TWAIN devices: NONE
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried disabling 3rd party plug-ins? http://blogs.adobe.com/crawlspace/201...
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Marcus Suchert

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I tried this as well, didn ́t help.
I also installed an DNG converter and converted my raws didn ́t work.
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Marcus Suchert

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When I look up "camera raw" under preferences, it tells me "could not complete the camera raw command because the adobe camera raw plugin could not be found."
I also found out that the open or open as command, also the shortcut ctrl o doesn ́t work.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That's a good hint. According to your system info, you don't have a Camera Raw plug-in installed. I suspect your installation is damaged. An uninstall/reinstall may fix it.
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Marcus Suchert

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hi, reinstalled like 6 times the recent two days. now I cleansed everything witn the cc cleaner, registry as well, uninstalled and installed again. then I restarted - now the ctrl o and the save as works. but still it doesn ́t open the raw.

I ́ll try again tomorrow, we ́ll see...
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14046 Posts
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Is Camera Raw listed in the System Info after the reinstall? You could try this stand alone installer for ACR: http://helpx.adobe.com/x-productkb/mu...
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Marcus Suchert

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arggghhh..... it started again to fail.
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Marcus Suchert

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Today I updated PS, now everything works fine! Hopefully it stays like that.

thanks for helping!!