Lightroom Classic: "Problem Syncing With Current Catalog" EVERY TIME (Lightroom Classic CC Bug)

  • 1
  • Problem
  • Updated 4 months ago
  • (Edited)
Every single time I load my catalog in the newly-renamed Lightroom Classic CC, I am greeted with this dialog box:
PROBLEM SYNCING WITH CURRENT CATALOG
This appears to be a duplicate or automatically created backup of your catalog. As it may not be current, sync has been disabled for this catalog. To make this your sync catalog, please relaunch Lightroom and enable sync.
I am certain I am not opening a duplicate or automatically created backup of the catalog. Relaunching Lightroom only causes the error to return every time.

The only (unacceptable) workaround is to go to close Lightroom and then delete the "c:\users\[username]\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata" directory.

Strangely the problem does not affect my other catalogs. I have tried various combinations of disabling sync on one catalog and the other, opening them in different sequences, adding and deleting files from the synced collections. No matter what, my primary catalog will present the above error every time it loads and tries to sync, unless I've first deleted the Sync.lrdata directory.


These are NOT solutions:

I've seen other users note that previous versions of Lightroom (Classic) CC could only sync one catalog with Lightroom Mobile. If true, then that's a design flaw.

I've also seen other users say we should use only one catalog, which is not practical as I have hundreds of thousands of photos and by necessity they have been organized into separate catalogs. I was forced into splitting my original .lrcat file because it grew large enough that it would corrupt every time it was written to by Lightroom (as was diagnosed by the support folks a few years ago). So I cannot merge the catalogs if I wanted to.


This IS a solution:

Adobe, please fix your products immediately.  Lightroom Classic CC needs to be able to sync collections from multiple catalogs to the cloud.  If multiple catalogs can sync to SmugMug, then they can sync to your own cloud.

Please fix this before my 14-day refund window closes. Or just go ahead and refund my plan now because I can go back to my Lightroom 5.5 perpetual license, where I'll have the same sync utility as this new Lightroom Classic CC... none.
Photo of Daniel

Daniel

  • 9 Posts
  • 7 Reply Likes
  • Frustrated

Posted 1 year ago

  • 1
Photo of Arjun Haarith

Arjun Haarith, Employee

  • 93 Posts
  • 24 Reply Likes
Hi Daniel,

1) Problem syncing with the current catalog
After clearing the sync.lrdata file, did the issue occur again?

2) Merge catalogs for syncing.

For eg : You have currently synced Catalog A with few collections/photos. Now, you may want to sync Catalog B. You can still open Catalog B and start syncing it.
Post syncing Catalog B, all the synced photos/collections that were in Catalog A will sync down to Catalog B and sync will resume on Catalog B. (Basically, Catalog B would be your active synced catalog).

This link gives more details about this : https://helpx.adobe.com/lightroom/kb/sync-different-lightroom-desktop-catalog-with-mobile.html


Thanks,
Arjun
Photo of Daniel

Daniel

  • 9 Posts
  • 7 Reply Likes
Arjun,

Thank you for your reply. 

As I explained in my original post, deleting the sync.lrdata file does not stop the issue. The problem recurs the next time a new catalog is opened.

Also as I explained in my original post, merging and splitting catalogs is not a workable option. Due to the enormous size of my catalogs, their independent subject matter, and the fact that Lightroom stinks at merging/splitting catalogs, I couldn't even begin to try to use that solution on a daily basis.

I appreciate you attempting to provide a solution and I'm sorry that my original post was not clear enough to understand that what you proposed was not an acceptable workaround.  Lightroom was designed to have multiple catalogs -- its features should work with multiple catalogs. 

Thank you.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4427 Posts
  • 1638 Reply Likes
> other users note that previous versions of Lightroom (Classic) CC could only sync one catalog with Lightroom Mobile. If true, then that's a design flaw.

This is correct. Only one catalog can be the current sync catalog.

> it grew large enough that it would corrupt every time it was written to by Lightroom

The largest catalog I know of right now has more than 5 million photos, and is not corrupted. I'm not convinced you were given the right information.
Photo of Daniel

Daniel

  • 9 Posts
  • 7 Reply Likes
Victoria,

Thank you for your additional information. I still maintain that Lightroom is designed to work with multiple catalogs -- as evidenced by the options in the File menu for opening multiple catalogs -- so any feature that isn't compatible with multiple catalogs is a design flaw.

I was having corruption issues when catalogs reached about 2-3 GB in size. As they grew, the would load slower and slower each time, and eventually Lightroom would just throw an error saying the catalog was corrupt and could not be loaded.  However, as I learned, I could restore the previous backup of the file and then split it out into smaller catalogs which would work just fine until they too grew to 2-3 GB.  Maybe this problem has been solved in subsequent versions of Lightroom -- I've not dared allow a catalog exceed 2 GB in several years because of the pain and suffering Lightroom so consistently inflicted upon me.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

  • 4427 Posts
  • 1638 Reply Likes
The catalog has become much more stable over recent versions, and these days the only corruption issues I hear of are due to hardware problems. It might be time to revisit the single catalog workflow.
Photo of Robert Ikenberry

Robert Ikenberry

  • 3 Posts
  • 1 Reply Like
I have the same issue.  My catalog (not large, about 13,000 images) now refuses to sync in LR classic, but LR CC and mobile sync just fine.  I want to continue to use classic and am resigned to a single, sync'd catalog for images from here on out.  But I never heard how to get Daniel's catalog to sync again?  The error prompts to restart LR Classic and enable sync.  That does not work.  Ideas?  Thanks - Robert Ikenberry
Photo of Arjun Haarith

Arjun Haarith, Employee

  • 93 Posts
  • 24 Reply Likes
Hi Robert,

Are you seeing this error message ? 

PROBLEM SYNCING WITH CURRENT CATALOG
This appears to be a duplicate or automatically created backup of your catalog. As it may not be current, sync has been disabled for this catalog. To make this your sync catalog, please relaunch Lightroom and enable sync.

You can manually clear the sync.lrdata and try to sync again ?

1) Close Lightroom

On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata
On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata​

2) Delete the above folder Sync.lrdata

3) Restart Lightroom and resume sync


Thanks,

Arjun

Photo of Dave Pearce

Dave Pearce

  • 144 Posts
  • 36 Reply Likes
Ok. After spending 4 days with this sync rusbbish not working properly, LR Classic crashing almost every 30mins (ive been getting up in the night to re launch it), ive got down to the last 43 images LR CLassic is trying to sync and now i cant sync anything else, due to this stupid issue.

FOUR DAYS wasted, no work done, no help on here , lost 1000’s of edit s but almost got there, and now i cant actually do anything at all in Classic.
I’m dusgusted with Adobe and the lack of programming skills, and help us paying customers are getting.

So how on earth do I continue to use my main catalouge with the paid for service Im su[posed to be getting?
All this because i stupidly click on migrate catalouge.

Is there a away of getting out of my contract (happy to loose everything) without paying out for a whole years worth of payments? The way i see it i paid for nothing either way, but this is not soenmitng i will stand for.
Photo of Arjun Haarith

Arjun Haarith, Employee

  • 93 Posts
  • 24 Reply Likes
Hi Dave,

Sorry to hear that you are facing issues here.
1) When you say Lightroom Classic is crashing every 30 mins, what operations are you performing ? Was sync on when LrClassic crashed ?
2) Does LrClassic crash even during sync is off ?

Thanks,
Arjun
Photo of Dave Pearce

Dave Pearce

  • 144 Posts
  • 36 Reply Likes
Hi Arjun.
Thanks for the reply. I actually have another thread going about the crashing. It’s definitely to do with Syncing. Rikk is on the case for that one, but to answer your question, all i was doing was opening Classic and wanting for it to finish syncing. I finally got there yesterday. I cant count how many times it crashed during this time, well past 100 I would say. I started Last Friday, finished yesterday, for just 8, 0000 images that were already in the catalouge, and were already in the Cloud via LR CC. I could see no reason why Classic was uploading so many files that were already there. Turing off Sync made everything stable again, but of course thats not the point of having the Cloud.
Anyway, i dont want to derail this thread.

I came to this thread as i was having the same issue as the OP. During one of ther crashes (almost every 5 mins by the end of the full sync) i then couldn’t actually use my catalogue. I deleted the Catalogue file mentioned in this thread, twice, and finally this stopped the above error message.

So as far as my issue here is concerned its sorted for now, but its still very worrying
Photo of Scott Harris

Scott Harris

  • 1 Post
  • 0 Reply Likes
I'm having crash/sync issues too. I have both LR CC and the LR Classic. Both just continues to sync. It will not stop and classic syncs for 5 min and crashes, I cannot I have been trying to fix this for 5 days now. I cannot believe this I'm very unsatisfied as a paying costumer!
Scott Harris
Photo of Kane Porter

Kane Porter

  • 6 Posts
  • 3 Reply Likes
I now have the sync issue and its happening every time i try to sync up. Restart and enabled sync. Deleted temp solution, then happens again, This is affecting my workflow, is there a solution yet???
Photo of Arnold Bartel

Arnold Bartel

  • 188 Posts
  • 43 Reply Likes
I'm having the same issue:
Had a system crash corrupting my Lightroom catalog.
So I took an old one from my backup (not including all my images).
Now every time I try to enable sync I get this message "Problem Syncing With Current Catalog" and "As it may not be current, sync has been disabled for this catalog. To make this your sync catalog, please relaunch  Lightroom and enable sync." But this message appears every time, I have no chance to get out of this error loop...
Please help!
(Edited)
Photo of Bethany Davis

Bethany Davis

  • 1 Post
  • 0 Reply Likes
also having the same error issue. it's incredibly frustrating. I need to have access to my photos on the go, and not syncing with my light room classic cc is really irritating. I can't get any work done.