Photoshop CC: "...does not support video on this version of Windows" error message (win32)

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  • Updated 7 months ago
  • (Edited)
I'm using Adobe Photoshop CC 2018 for x32 bit. I tried to import a video but then the message "Photoshop does not support video on this version of Windows" appears. In the attached picture, the message is in Spanish

If there's any way to fix this, please let me know.
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JCrissnell

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Posted 7 months ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Video support requires 64-bit computer and OS.