.MOV from Olympus not importing/playing in LR

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  • Updated 1 month ago
I can't import videos from my Olympus OM-D E-M1 MK2 into Lightroom. I already tried some solutions:

- I reinstalled Lightroom (actualle did a complete factory-reset of my computer)
- I installed QuickTime and the Olympus Image Viewer 3

When I open the files in QuickTime, they play (even though very slow).

It seems to have been possible before, because I have some Videos in my catalog which I can see, but not play.
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Niklas Möller

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  • unhappy

Posted 2 months ago

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Rikk Flohr, Official Rep

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Are your videos shot in high-frame rate (60 FPS)? 
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Niklas Möller

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They are shot in different framerates. Some 4k 24fps and others FullHD or 4k 24/30/50/60.
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Rikk Flohr, Official Rep

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Do you have a small video you could share with me? Send it to: 
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Niklas Möller

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I just sent you the file.
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Rikk Flohr, Official Rep

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Niklas,

I received the file you sent and it imports and plays in Lightroom Classic CC 7.4 without issue.  I noted in your email that it only fails on one computer. Can you get me the specs and OS for that computer?
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Niklas Möller

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That's right. On my desktop computer it imports without any issues. The laptop is this one https://geizhals.eu/asus-zenbook-ux32vd-r4002h-90npoc112n12215d151y-a850647.html.

I differences are:
- The HDD got replaced by a 256GB SSD (Samsung Evo)
- It is running on 10GB RAM
- It is running on Windows 10 Pro

Could it be a problem with missing codecs? The video is playing in Quicktime when I open it directly.
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Rikk Flohr, Official Rep

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Verify that Windows and Quicktime are up to date and all video drivers are at their latest version.