Elements 13: .MOV files not playable in Organizer even when Premiere 13 trial is installed

  • 1
  • Problem
  • Updated 3 years ago
  • (Edited)
I have a problem whereby certain Video files do not play in Photoshop Elements 13 Organizer. The pattern seems to be they are .MOV files. But some files of the same type do play okay? So wondering why some are okay and others not?

I have installed a trial version of Premiere Elements 13 and ALL files play fine there. I understand Premiere installs all relevant CODECS to support all video formats, so why does Elements Organizer not make use of those CODECS?

Many thanks and Kind Regards

David
Photo of David Potter

David Potter

  • 17 Posts
  • 1 Reply Like

Posted 3 years ago

  • 1
Photo of David Potter

David Potter

  • 17 Posts
  • 1 Reply Like
I have installed a trial version of Premiere Elements 13 and ALL files play fine there. I understand Premiere installs all relevant CODECS to support all video formats, so why does Elements Organizer not make use of those CODECS?

Not sure if my comment above is actually relevant. Organizer should play these file types anyway according to my research and it does in some cases? So why would it not allow certain .MOV to play? The error message states the video file cannot be played because your system does not have the required Compressor or De-compressor (CODEC)

Regards

David