Photoshop: "export as" - when zoomed, preview image only is moves sideways, not up and down

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
  • (Edited)
On Photoshop CC 19.1.5 for Windows 10, on the "Export as..." dialog, when the preview image is bigger than the preview window, preview image can be moved sideways, but not up and down.

This is not good, as the user cannot understand the JPG compression in certain areas of the image in order to decide the compressed value.

I'm sure it's a simple bug to solve :)
Photo of Bruno Mateus

Bruno Mateus

  • 4 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Todd Shaner

Todd Shaner, Champion

  • 1492 Posts
  • 503 Reply Likes
Try increasing the size of the 'Export As' window slightly. It should then work and this is a sticky setting.
Photo of Bruno Mateus

Bruno Mateus

  • 4 Posts
  • 0 Reply Likes
Thank you for your kind reply.

Unfortunetely, it does not help if I resize the window.  I have a high resolution screen, but if the image being exported is large or if I zoomed in to see a certain area of the image, the same problem arises. It locks the image vertically, allowing you to move sideways.

Instead, I believe the correct function should be to move the image in any axis possible.

Maybe this has to do with the latest update? I don't recall ever having this problem, and I use PS for over 10 years.
(Edited)
Photo of Todd Shaner

Todd Shaner, Champion

  • 1492 Posts
  • 503 Reply Likes
What version of PS and OS are you using? I'm using PS 19.1.5 on Windows 7 and was able to duplicate the issue. After increasing the size of the 'Save As' window to the full screen height the issue went away. I was then able to move the preview even with the window reduced back to its smallest size.
Try resetting the Photoshop Preferences file, which can become corrupted during a PS update. Close PS and move the below .psp file to your desktop. When you restart PS it will create a new Preferences file with the default settings. Try again.
Windows

C:\Users\NAME\AppData\Roaming\Adobe\AdobePhotoshop CC 2018\Adobe Photoshop CC 2018 Settings\Adobe Photoshop CC 2018 Prefs.psp

Mac

/Users/[Username]/Library/Preferences/AdobePhotoshop CS6 Settings/Adobe PhotoshopCC 2018 Prefs.psp
Photo of Bruno Mateus

Bruno Mateus

  • 4 Posts
  • 0 Reply Likes
Thank you again for your help.

I'm using Windows 10, and Photoshop version 19.1.5.
I've cleaned the preferences file, but results are no different.
Photo of David

David, Official Rep

  • 3227 Posts
  • 516 Reply Likes
Official Response
Howdy Bruno,

Thanks for the bug report and sorry for the hassle it's causing you.  This is a known issue and will be addressed in a future update.

Thanks,
David
Photo of Bruno Mateus

Bruno Mateus

  • 4 Posts
  • 0 Reply Likes
David, thank you for your reply and status.
I'll wait for an update then. 

Thank you also to Todd for your efforts trying to help. Cheers!

Photo of Todd Shaner

Todd Shaner, Champion

  • 1485 Posts
  • 501 Reply Likes
Bruno, you can delete the new Preferences file and replace your original file. This will restore any custom settings you may made to the Preferences. I guess the issue is specific to Windows 10.