Lightroom Desktop: "error while checking disk space"

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  • Problem
  • Updated 1 month ago
  • (Edited)
can't import any photos.. after reviewing, I'm given this error message: "error while checking disk space"... afterwards, nothing.
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Santiago Yeomans

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Posted 7 months ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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How much empty space is available on your hard drive?
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Santiago Yeomans

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354GB available of 750GB hard drive
2.7GHz Intel Core i7 processor with 4GB RAM (1333Mhz DDR3)

Lightroom CC requirements, as far as I know:
Intel® or AMD processor with 64-bit support
4 GB of RAM (8 GB recommended)
1 GB of Video RAM (VRAM)
10 GB of available hard-disk space

...just realized... using AMD Radeon HD 6630M 256MB graphics
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Joshua Sizemore

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I'm having this issue as well. 
Mac Catalina 10.15 Beta.
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Rikk Flohr, Official Rep

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Beta releases of Catalina are not currently supported for Adobe applications. 
(Edited)
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Ryan Ryan

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So what should i do , because my MacBook is running Mac Os Catalina
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Remco Vaal

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I have this issues as well. All my drives have hundreds of GIGs free, but still running in this issue. How much does CC needs?
(Edited)
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John Gross

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I am having this issue also after updating to Os Catalina (the official one not the beta). I am trying to import from my camera's SD card.
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Rikk Flohr, Official Rep

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Go to your Creative Cloud app and get us the installed version number please. 
Also, is your license corporate/education or individual?
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Johny Em

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5.0.0.354
individual
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Rikk Flohr, Official Rep

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Thanks. That is  up to date. 

Try this. 

Uninstall Lightroom via the Creative Cloud App.
Restart your computer.
Use the Creative Cloud App to reinstall.

What version is installed now? (2.4.1) is current.
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Johny Em

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thank you! IT HELPED
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Daiann Sosa Carrizo

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Please help. I have also updated my OS to Catalina. 
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Isabel Smith

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I too am having problems with this. Please help, I am a photographer and need to deliver photos to my clients. I have also updated my OS to Catalina. 
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Rikk Flohr, Official Rep

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Please go to Help>System Info... and get us your installed Lightroom version number.
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Sheunesu Marizani

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Hi Rikk, my adobe cc desktop app is asking me to get a permission from my IT admin but I am using an individual account can you possibly assist resolve this issue
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Chloe Lovell

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I need help too! Please! 

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kostya molugov

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kostya molugov

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help please
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Rikk Flohr, Official Rep

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Go to Help>System Info... and verify you have installed version 3.1 (Current). Then restart your computer.  Launch Lightroom again. Do you still see this message?
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kostya molugov

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when I try to update, a message arrives that these are the latest updates
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kostya molugov

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Rikk Flohr, Official Rep

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Uninstall the Lightroom App.
Restart your computer
Install the Lightroom App

After this check Help>System Info... again to see if you are now on 3.1. 
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kostya molugov

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no, I don’t have a corporate license, only personal
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kostya molugov

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?
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Rikk Flohr, Official Rep

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Is your user account on your computer an Adminstrator account? It sounds like you don't have Admin rights. 
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kostya molugov

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this is my personal laptop, no administrator no networks, my personal
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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As Rikk suggests, it sounds like your Windows account doesn't have the right permissions. It might be easiest to contact customer services by phone/chat so they can log into your computer and help you fix it.
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Chloe Lovell

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I had to contact services and have them manually control my computer just to fix it... to me a whole 6 hours to get it sorted out... no idea how the fixed it though... bloody ridiculous
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Devon Mason

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I have the same issue. I cannot upload new photos. 
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Rikk Flohr, Official Rep

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Have you reviewed your system read/write permissions as described above?  This is a typical cause of receiving this message.