"Elements 11 has stopped working", for Email Attachments

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  • Updated 4 years ago
When I attempt to “share” my organized files as “Email Attachments” through my email client, Windows Live Mail my Elements 11 program gets crashed and I get the message ” Elements 11 Organizer has stopped working”. I have 64 Windows Pro Windows 7 Professional
I am able to transmit my photos via “Photo mail”, simply not as “Email Attachments”.
I attempted to seek assistance in the resolution with “At&t Support Plus” technical support. They took control of my computer, and trouble shot, performed disk defragmentation and brought it up to specks. They then removed and reinstalled from my original Elements 11 CD the software. The problem continues. All Microsoft and Adobe updates have been applied.
I was told to contact Adobe software support for a resolution.
Fitz Clarke, Savannah, Ga.
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Fitz Clarke

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  • frustrated

Posted 4 years ago

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Surendra, Employee

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See if steps mentioned on blog: http://psekb.blogspot.in/2013/03/phot... are helpful.

~Surendra