Elements 9: "Could not complete the import command because of a problem with the acquisition module interface."

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  • Updated 2 years ago
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Suddenly it doesn't work to scan using Canonscan 8800F and Photoshop Elements 9 on my iMac with El Capitan. Everything seems OK until the last step, when I get this message "Could not complete the import command because of a problem with the acquisition module interface." 
Any ideas?
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Gunilla Karlen

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Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
https://www.usa.canon.com/internet/portal/us/home/support/details/scanners/support-scanners-canoscan...

"There is no recommended download for the OS version you selected" (when I selected El Capitan)

Doesn't look like that scanner is supported on El Capitan any longer. Your best bet is to get something like VueScan which supports older hardware like your scanner on new OSes: https://www.hamrick.com/vuescan/canon_8800f.html