"All synced photographs" dance about without any input

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  • Updated 9 months ago
When I check "All synced photographs" they jump about all over the screen without any input. If I'm lucky and manage to click on an image it opens up normally. When I then go back to grid view, the dancing about starts again. There's always hundreds of photos waiting to sync but it never happens so I've decided to just ignore them. PC LR 8.4.1
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Per Tarneberg

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Posted 9 months ago

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Rikk Flohr, Official Rep

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Let's make sure you have a clean preference file: Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.Does the behavior continue after resetting the preferences?
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Per Tarneberg

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Yes, I'm afraid it does

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Rikk Flohr, Official Rep

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Any chance you could shoot about 10 seconds of video and post a link so I can watch?
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Per Tarneberg

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I sometimes leave LR on all night hoping that all the photos will sync but no such luck. If I turn off the sync everything is "fine"
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Per Tarneberg

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Sure, will try

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Per Tarneberg

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Sorry, can't seem to attach a video

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Rikk Flohr, Official Rep

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Yes. You will need to post the video and then give me a link. 
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Per Tarneberg

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Rikk Flohr, Official Rep

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Thanks for the video. Can you now go Preferences>Lightroom Mobile, wait 60 seconds and then take a screen capture of the dialog and post it here?

(Edited)
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Per Tarneberg

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I need to see the Lightroom Mobile panel of the Preferences in the Lightroom Classic Application -  this is the preferences from the Lightroom Mobile App.  Can you post that?
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Per Tarneberg

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Per Tarneberg

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I can't see a specific LR panel in the Classic preference panel. Maybe if the one I've sent you is wrong, you could screenshot me so I know what to look for
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Per Tarneberg

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Lightroom Mobile panel....
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Rikk Flohr, Official Rep

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That's the dialog I need to see but it is too low res for me to make out the numbers. Any chance you can post a bigger version?
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Per Tarneberg

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Thanks for the higher-res screen shot. It looks like you have a lot of up and down activity going on. Do those numbers (any of them) ever change?

If you click on another collection - besides "All Synced Photos" does it blink like this or just this one place?

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Per Tarneberg

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Yes, the number keep changing. Today it's 694 uploading, 460 downloading and 96 pending. If I move out of "All synced photos" LR behaves normally, no blinking. Also if i turn off the sync, all's fine. I think part of the problem may stem from a change of my mobile phone, who knows.