Photoshop Touch: All of my files are missing

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  • Updated 1 year ago
  • (Edited)
I have an older program PHOTOSHOP TOUCH which it appears has all support discontinued. Recently , I subscribed to the PHOTOSHOP program whereupon I was encouraged to open a cloud account and NOW since doing this , what appears to be a second account; ALL OF MY PHOTO SHOP FILES ARE GONE and there seems to be no way of getting them back. All of my new files are save to oblivion.
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Donald Schott

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Posted 1 year ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If you signed in with a different email address, your files aren't shared between accounts.

You can sign in on https://assets.adobe.com with the email address/account you used for Photoshop Touch and download your files from the web and re-sync them with your new email address/account.
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Donald Schott

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I don't know the original email. I may have changed carriers. The password does not work with any of my exiting emails and the one that I used for the new account is not working with the old password. Neither is the most commonly used emails.