Photoshop: "Adobe Photoshop CS5.1 has stopped working"

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  • Updated 2 years ago
  • (Edited)
Problem #1: Yesterday, out of the blue, when I tried to open Photoshop CS5.1, I got a pop up insisting I install Photoshop Extended. I've never owned Extended so the pop up makes no sense. I could quit the Extended installation/license agreement but whenever I clicked the Photoshop icon the Extended installation would open again. In other words, there was no way I could get into my version of Photoshop.

Problem #2: Adobe support told me to uninstall Photoshop, use the Adobe Clean Tool then reinstall my original Photoshop, which I did. However, now when I try to get into Photoshop I am always met by the same error during startup: "Adobe Photoshop CS5.1 has stopped working". I have tried resetting preferences outside of photoshop but nothing is working.

I'm on Windows 10. There have been no changes to my system recently. My graphic card drivers are up-to-date.
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Richard Littler

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  • like I want to throw something though a window.

Posted 2 years ago

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Richard Littler

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I've checked my Event Viewer and all the crashes indicate the fault is being caused by adobe_caps.dll. How do I resolve this? I've clean installed twice already.
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Richard Littler

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Error log:
Log Name:      Application
Source:        Application Error
Date:          15/09/2016 10:14:13
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      xxxxx
Description:
Faulting application name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90d339
Faulting module name: adobe_caps.dll, version: 4.0.42.0, time stamp: 0x4d398e48
Exception code: 0xc0000005
Fault offset: 0x0000000000051941
Faulting process id: 0x2900
Faulting application start time: 0x01d20f2922cb6100
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5.1 (64 Bit)\adobe_caps.dll
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you recently update to Windows 10 or Windows 10 anniversary update?
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Richard Littler

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No, I've had Windows 10 on my computer for several months. I've not heard of the anniversary update. I might have found a solution to my problem. After checking for installation errors I deleted Adobe Air then reinstalled Photoshop. So far it seems to be working. A bizarre error.
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Richard Littler

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According to my Support Cases, this case has been closed but it isn't. The errors have restarted in a slightly different way:

"Out-of-the-blue, when I opened Photoshop CS5 this morning, I received a Trial pop-up giving me the option of a) providing a serial number for Adobe Photoshop CS5 Extended (which I have never owned) or b) continue to use the software as a trial for 30 days.

I can't open my standard version of Photoshop CS5 without the pop-up appearing.

If I enter my CS5 serial number, the pop-up shows me a green tick confirming it is the correct number. But when I try to open the software I only receive the trial pop-up again!

I have tried uninstalling, using the Adobe Clean Tool  and reinstalling AGAIN. But I continue to get the Extended Trial pop up.

I no longer have any access to Photoshop!

Why is this happening? How can I make it stop? I am losing days of freelance work to these constant problems. I am losing money and I'm getting quite angry!  [...]

Additional errors: Upon reinstalling CS5 I can now no longer install the Photoshop CS5 12.0.3 patch because

"Updates could not be applied. You are already running the Adobe Application Manager. Please close all instances before applying updates"

As far as I can see from my processes I am not running Adobe Application Manager. Reboots don't help.

I've also started getting Creative Cloud errors (which is on my computer because I have an After Effects subscription)

Every few minutes I get a message that says 'Creative Cloud restarting".

I need to get all this resolved as soon as possible."

(Edited)
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like a permissions issue where the activation isn't being saved correctly. If you create a new Admin user and launch Photoshop and activate, does it stick? https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#permissions
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Richard Littler

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I've tried a new Admin account and the problems continue.
I've ensured that I have full permissions over the Adobe common files folders.
I've ensured that my Hosts file has no odd entries.
(Edited)