Skip to main content
Adobe Photoshop Family

Adobe Administrator

 • 

15.8K Messages

 • 

295K Points

Wed, Mar 30, 2011 10:10 PM

Welcome to the Photoshop Family Feedback Site - Getting Started & FAQ

Welcome to the feedback site for the Photoshop Family of digital imaging products.

We hope that this site will be a useful resource for learning about our products and influencing our product development teams with ideas and requests.

We're interested in what changes you would like see in our products. Do you have an idea for a feature that would help your workflow? Is there a small change that could be made to make your life a little easier? Let us know!

Take a moment now to review the Community Guidelines and Company & Customer Pact.

Last but not least, please keep this a positive, supportive community. Please, keep your posts focused on the products and providing constructive suggestions and criticism.

- Jeff
--
Jeffrey Tranberry
Adobe Systems, Product Manager, Chief Customer Advocate - Digital Imaging

FAQ:

What can I expect from this site?

While we'd like to acknowledge and comment on every idea, question or problem that comes in, it's not something that we have the time or man-power to accomplish. We will read every post and use the information and rankings you provide to help inform the future of our products.

This feedback site in not an official support channel. We welcome you to use this site to post questions in search of answers - and hopefully - more often than not, your questions will be answered by either someone from the user community or someone from one of the product teams.

If you require one-on-one assistance or prefer to contact Adobe Customer Care directly, please visit the support contact page.

Will this feedback site replace the current user to user forums?

There are no plans at this time to replace the current user to user forums except for the forums covering Feature Requests. As of May 17th, 2011, the feature request forums on the user to user forums have been archived and a message has been posted directing users to submit their requests here on this feedback site. The main impetus of this site is to allow users to submit ideas and rank them - something our current forums aren't especially tuned to. If you like what you see here and prefer it to the user to user forums, let us know.

Will this feedback site replace feature request and bug reporting form?

Yes. As of May 17th, 2011, all digital imaging products will use this site as the place to submit feature requests and report problems.

The advantage of using the feedback site over the form is that customers will have better insight on what requests have been made and will have the opportunity to help rate and rank those requests for future consideration.

Sr. Product Manager, Adobe Digital Imaging

Responses

5 Messages

 • 

100 Points

9 years ago

I have some ideas for the development of Photoshop How can I discuss with development team?

This reply was created from a merged topic originally titled
Photoshop: how to communicate new ideas to the team?.

1 Message

 • 

60 Points

9 years ago

Can you please add Fireworks as a product as well?

10 Messages

 • 

194 Points

9 years ago

Hi,

There should be a section about the Photoshop Family site itself where we could post remarks about how this forum works (or doesn't). Or did I miss it?

My problem : each time I login, I'm asked whether I want my credentials to be remembered. I check this option but I still have to login each time I come back.

This is not a cookie problem since this feature works for every other forum I'm using.

Any fix?

Thanks in advance.

15.1K Messages

 • 

195.8K Points

You can post in the forum with a topic about the forums. But many issues will have to be directed to GetSatisfaction (the underlying software/host of this site).

Champion

 • 

5.5K Messages

 • 

97.2K Points

I've also observed that same behavior from day one. But with IE, at least, you can click in the username field to suggest the username, and then it completes the password automatically.

146 Messages

 • 

2.5K Points

I used to have the same problem, and it's a matter of cookies. Once I stopped deleting a few cookies from adobe.com and photoshop.com (using CCleaner), my login is persisted.

If you're not purging cookies as part of your scheduled maintenance, then look into your security settings for cookies as set in your browser.

Ken

Champion

 • 

5.5K Messages

 • 

97.2K Points

It's not a cookie issue on my machine -- I don't delete cookies, and neither does my anti-virus. Other Web sites (including the Adobe user-to-user forums) have no problems.

10 Messages

 • 

194 Points

@Ken

I repeat : cookies are enabled on my system. I don't delete them and I don't have any problem with cookies created in other forums. Moreover, I have a lot of adobe.com cookies existing on my system. Just none of them is related to this site.

427 Messages

 • 

7.7K Points

I have the same problem - I already posted it on the feedback site forum.

However, I found a workaround: There seems to be some problem in the settings of the cookies between the photoshop.com domains. The trick is: When you enter http://feedback.photoshop.com/ and it ask you to login again, in fact is has remembered you. You must first go to http://www.photoshop.com/, which remembers you correctly. Then go back to http://feedback.photoshop.com/ (without closing the browser), refresh it if necessary and it will remember you, too. You have to repeat it every time you close the browser.

Slightly cumbersome, but it works.

P.S. I use Win7 (64 Bit), latest firefox (problem appears on all FF versions since I was starting to use this forum (I think it was version 4 then). I use AdBlockPlus and NoScript (latest versions), all domains used by the feedback site are allowed by NoScript. Third-party-cookies are accepted.

P.S. II. EDIT: Now I found the old thread: http://feedback.photoshop.com/photosh...

10 Messages

 • 

194 Points

Thanks LRuser24,

I confirm that the trick works in both Firefox and Internet Explorer.

427 Messages

 • 

7.7K Points

Thanks for the confirmation. Good to know that I am not the only one with this problem and workaround :-)

4.5K Messages

 • 

76.3K Points

9 years ago

Adobe: please respond to bug reports in a more timely fashion, *any* kind of response is better than no response at all.

Some of us are feeling like the bug reports are falling on deaf ears, since so few get fixed, or acknowledged in any way. Please prove us wrong...

15.1K Messages

 • 

195.8K Points

The response time depends on the team -- Photoshop tends to monitor the forum constantly, while other teams don't read or respond as often.

4.5K Messages

 • 

76.3K Points

Thanks Chris.
R

1 Message

 • 

62 Points

9 years ago

ju ftoj ne fotoshop family

2 Messages

 • 

90 Points

8 years ago

So where exactly do we leave feedback? Took me twenty minutes just to locate this place. I think you should make it more complicated.

Champion

 • 

6.1K Messages

 • 

106.1K Points

Sorry to hear that Doug. Go to this page: http://feedback.photoshop.com/photosh... and you'll see a text box where you can leave feedback or suggest features.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

11 Messages

 • 

162 Points

8 years ago

I've been looking for a way to leave feedback regarding Adobe Revel the only photo storage site that took the place of photoshop.com the online photo editing site. I can't believe it's only been 30 days. It seems like it's been much longer. I'm really glad that I was able to archive my photos onto my computer. However, I can't do anything with the photos that are still on Adobe Revel. I still don't understand why I was led to believe that I would still be able to edit photos when I can't do so.

5 Messages

 • 

150 Points

7 years ago

agree with Doug, took me longer though

13 Messages

 • 

232 Points

7 years ago

Surely this is an urgent issue: I have a high resolution monitor on my laptop and Photoshop UI is microscopic. This seems incredibly counter-intuitive and basically means a lower resolution monitor is needed to use Photoshop. That is the very definition on unacceptable - I mean really - cant reasonably use Photoshop with a high definition laptop? C'mon guys!

4 Messages

 • 

100 Points

6 years ago

Me too. And once you get here, Help & support for PSE seems to be nearly absent, despite the 191 employees they say they have working on it.

195 Messages

 • 

3.6K Points

6 years ago

This reply was created from a merged topic originally titled Why two types of Lightroom forum (community & Adobe staff)? Can't they be combine....

Hi
As a user trying to get the most effective answer to a range of Lightroom related issues over the years, I find it confusing and time consuming to try and figure out which forum to post my query into, (or even if I need to post to both, given that sometimes issues aren't answered at all!)

Would't it just be more streamlined for everyone to merge these two platforms, so that expert and user knowledge is shared more evenly, making life simpler all around?

Aren't we all just after a clear appropriate answer quickly regardless of its source?!

(Case in point: I'm now going to post this same issue to the other forum too, because its not clear who I need to address this issue too!)

21 Messages

 • 

232 Points

4 years ago

This reply was created from a merged topic originally titled 3 earlier suggestions.

3 earlier suggestions - or someone from Adobe can write, whether they will be implemented?

2 Messages

 • 

70 Points

4 years ago

I'm having terrible trouble logging in.  I cannot log in with Firefox (Version 50.1.0 tried in regular and incognito modes) or either version of Chrome (I tried version 56.0.2924.51 beta (64-bit) and version 57.0.2971.0 canary (64-bit) in both regular and incognito modes.).  I had to resort to MS Edge to log in to post this message.
In Firefox the log in button simply does nothing.  In Chrome it pops up a prompt, I select log in by ID.  That opens a new window asking for credentials.  I can log in and in THAT window I can see content, but clicking any link opens a new tab in the original instance of Chrome and that is NOT logged in.  Closing this popped up window takes me back to the question of how I want to log in.

8 Messages

 • 

492 Points

4 years ago

This reply was created from a merged topic originally titled how do you contact Adobe to suggest improvements to its products?.

I'd like to contact Adobe to suggest improvements for Photoshop. Is this possible?
I tried phoning, but was told to search online by the rep who took my call.

27 Messages

 • 

424 Points

3 years ago

This reply was created from a merged topic originally titled Where is the bug-reporting form?.

This is supposed to be a bug-report form. I've used it in the past.

Now, when you select a product (like Photoshop), you're dumped into this forum. What gives?

Champion

 • 

5.5K Messages

 • 

97.2K Points

See the last paragraph of the first post in this topic.