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Adobe Photoshop Family

Adobe Administrator

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15.8K Messages

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295K Points

Wed, Mar 30, 2011 10:10 PM

Welcome to the Photoshop Family Feedback Site - Getting Started & FAQ

Welcome to the feedback site for the Photoshop Family of digital imaging products.

We hope that this site will be a useful resource for learning about our products and influencing our product development teams with ideas and requests.

We're interested in what changes you would like see in our products. Do you have an idea for a feature that would help your workflow? Is there a small change that could be made to make your life a little easier? Let us know!

Take a moment now to review the Community Guidelines and Company & Customer Pact.

Last but not least, please keep this a positive, supportive community. Please, keep your posts focused on the products and providing constructive suggestions and criticism.

- Jeff
--
Jeffrey Tranberry
Adobe Systems, Product Manager, Chief Customer Advocate - Digital Imaging

FAQ:

What can I expect from this site?

While we'd like to acknowledge and comment on every idea, question or problem that comes in, it's not something that we have the time or man-power to accomplish. We will read every post and use the information and rankings you provide to help inform the future of our products.

This feedback site in not an official support channel. We welcome you to use this site to post questions in search of answers - and hopefully - more often than not, your questions will be answered by either someone from the user community or someone from one of the product teams.

If you require one-on-one assistance or prefer to contact Adobe Customer Care directly, please visit the support contact page.

Will this feedback site replace the current user to user forums?

There are no plans at this time to replace the current user to user forums except for the forums covering Feature Requests. As of May 17th, 2011, the feature request forums on the user to user forums have been archived and a message has been posted directing users to submit their requests here on this feedback site. The main impetus of this site is to allow users to submit ideas and rank them - something our current forums aren't especially tuned to. If you like what you see here and prefer it to the user to user forums, let us know.

Will this feedback site replace feature request and bug reporting form?

Yes. As of May 17th, 2011, all digital imaging products will use this site as the place to submit feature requests and report problems.

The advantage of using the feedback site over the form is that customers will have better insight on what requests have been made and will have the opportunity to help rate and rank those requests for future consideration.

Sr. Product Manager, Adobe Digital Imaging

Responses

Champion

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6.1K Messages

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106.1K Points

10 years ago

I've found the topics RSS feed which gives the first post of each new topics - is there a feed for all posts, or I do I need to check the website to see which topics have replies?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

513 Messages

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11.1K Points

Hi Victoria, can't help with your question but good to see you join!

Champion

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6.1K Messages

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106.1K Points

Thanks TK, I've been watching activity since release but haven't had much time to explore properly until now. I seem to have gained a badge and mod facilities unexpectedly, but very pleased to be able to help out around here. It's great to have an official location where features can be openly and easily discussed and voted on.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

164 Messages

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5.2K Points

10 years ago

Is it possible for the site to remember login information longer so I don't have to login so often? I have to login at least once a day. Not so bad on my laptop, but desperately annoying on my mobile devices. I don't see the need to login more than once a week...

513 Messages

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11.1K Points

I agree. Checking the "Remember me" box doesn't seem to have a long-lasting effect.

Adobe Administrator

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15.8K Messages

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295K Points

There are multiple ways to log on. Question: are you guys logging in with your Adobe ID, GetSatisfaction User, Facebook, Google or Twitter?

Sr. Product Manager, Adobe Digital Imaging

164 Messages

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5.2K Points

When I logon using Facebook or Google, I always get taken to the Photoshop.com logon screen anyway. So my answer is both, and that it doesn't matter...

164 Messages

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5.2K Points

And it seems just perfect to point out that as I tried to add the comment above I had to login. Again.

513 Messages

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11.1K Points

I log in using the prompt that appears when one isn't logged in yet but wants to post a comment, for instance. I understand it is a GetSatisfaction login, using my Adobe ID. I don't have a big problem because I'm not asked to log in again and again during a session, but I wouldn't mind getting a ticket for a week or so.

154 Messages

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2.6K Points

10 years ago

I log in with my Adobe ID. I'm using Chrome on a mac and I do have to log in alot - I think everytime unless i leave a tab open for it. i think it has to do with the pop-up window that you log into?

Adobe Administrator

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15.8K Messages

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295K Points

Thanks Ed. FWIW - I've been logging in with my GetSatisfaction user and that seems to keep me logged in. It will be interesting to see other are logging in. We'll look definitely look into it.

Sr. Product Manager, Adobe Digital Imaging

164 Messages

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5.2K Points

10 years ago

When I logon using Facebook or Google, I always get taken to the Photoshop.com logon screen anyway. So my answer is both, and that it doesn't matter...

149 Messages

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3.3K Points

10 years ago

First of I very glad that you have initiated this new service. It has great potential to improve communication. I know that I always really appreciated when someone from Adobe would participate in the forums. It felt like you actually were listening.

One question, however, where do I provide feedback on the feedback site?

-louie

Adobe Administrator

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15.8K Messages

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295K Points

Louis, you can add ideas using this site. Just use Photoshop.com as the product you're providing feedback for.

Sr. Product Manager, Adobe Digital Imaging

154 Messages

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2.6K Points

10 years ago

i would really like better filtering- i just want to see Photoshop topics. no matter what i do i still see some LR & CRW topics after clicking on the PS icon. Obviously the traditional forum was better segregated but I'm sure this one will improve as it grows. But i think giving the user a clear way to quickly get to the product they want is important. And i think we need to see more topics on a page - the font is too large, the forums arent pretty but do give alot of information.

4.5K Messages

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76.3K Points

10 years ago

Perhaps a better scheme than a no-vote/pro-vote would be a priority ranking.

I'm often in a quandry - do I vote for something that I think is a good idea, but isn't one of my top priorities? - Some have said "absolutely not" - since it dilutes the priorities. Others have said "yes, of course" - a good idea is a good idea...

If one was able to vote:
0 - this would be a step backwards... - I wouldn't want this, period.
1 - If everything else were already done, then this good too...
2 - good idea but not high priority
3 - good idea but not top priority
4 - top priority.

Would it be better?

513 Messages

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11.1K Points

I think your list is too fine-grained;
-1 (step backwards),
1 (good idea),
2 (great idea)
would be sufficient, AFAIC.

Perhaps voters that choose "-1" (and perhaps "2") should be required to leave a comment to justify their choice. Staff could then include or exclude such votes from the (internal) tally depending on the merit of the comment.

I'd be against allowing "-1" without a required comment because there is a chance that people will unduly dismiss ideas just because they want to help other ideas by voting down ideas that don't seem to have any value for them.

4.5K Messages

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76.3K Points

I'm going the other direction: rank this idea on a scale of 0-10,
where 0 means "bad idea", and 10 means "one of the best ideas".

Some people will no doubt fret over whether to give it a 6 or 7, but then it won't really make much difference in the overall scheme of things...

This way, I'd vote on everything.

PS - Lightroom itself is being ranked on a scale of 0-10, why not the ideas that go into it ;-}

4.5K Messages

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76.3K Points

10 years ago

I'd really like to see the change to rank a feature (0 - 10 for example), rather than just yes/no.

Most ideas have some merit, and I'd like to weigh in about it. My top features may not get enough weight to be implemented, but I'd still like to have a say in the other features on the table.

As it stands, I don't vote for a lot of things I'd really like to see implemented, *if* my top priority items aren't. Many others doing same - its not good.

Rob

25 Messages

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924 Points

10 years ago

Can you encourage the developement teams to post significant changes to existing functionality here for comment when possible? This would help avoid issues like the removal and subsequent replacement of filtering capabilities in Lightroom.

Paul Wasserman

Adobe Administrator

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15.8K Messages

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295K Points

Paul, I'll see what we can do there. It's a balancing act. We can't talk about a lot of specifics about what we have planned prior to official announcement. We try to be as open as possible. For example, we've announced that DNG converter 6.4 will be the last to support PPC: http://feedback.photoshop.com/photosh...

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.8K Messages

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295K Points

10 years ago

Two announcement and a few reminders:

Announcements

1.We've removed the form on Adobe.com for submitting Feature Requests and Bug Reports and are now directing users to this site.
2. We've disabled the user to user forums for feature requests for digital imaging products and are now directing users to this site.

Reminders

1. Please do search prior to posting a new topic to see if someones already submitted a similar topic.
2. Be sure to include what product you are referring to in your topic title and/or description. (see this topic for tips: How do I write a feature request?
3. Take a moment now to review the Community Guidelines and Company & Customer Pact if you haven't already. We want to keep this site positive and constructive at all times.

Thanks!

Sr. Product Manager, Adobe Digital Imaging

4.5K Messages

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76.3K Points

10 years ago

How to get off this merry-go-round? (i.e. cancel all email notifications at once)

Adobe Administrator

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15.8K Messages

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295K Points

10 years ago

To Cancel Email notifications go to your User Account (by clicking on your name in any of your posts). Click on "Email & Notifications" and uncheck the items you want to unsubscribe from:

Sr. Product Manager, Adobe Digital Imaging

116 Messages

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2.6K Points

10 years ago

Is there a possibility to signal that a started thread was already and correctly answered, hence the problem I had completely solved? If not, then what about a way to highlight such things?

Sorry for such questions, I'm quite new here.

Michael

Adobe Administrator

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15.8K Messages

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295K Points

Yes. We have the ability to mark ideas as "Implemented," questions as "Answered" and problems as "Solved" - just let us know in a comment if a thread has been resolved and we'll 'mark' it.

Sr. Product Manager, Adobe Digital Imaging

116 Messages

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2.6K Points

To simplify the last step, what about an "Answered" button for us? It would automatically send a message to you or signal the new state. This would quicken our communication.

4.5K Messages

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76.3K Points

10 years ago

I'm not sure what's possible given that this site is using 3rd party web software, but more options for filtering would be a godsend. e.g. just 'Idea's.

Adobe Administrator

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15.8K Messages

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295K Points

Yes. It's something we're looking into to. This site is still pretty fresh and we're working our way through the things that would make it more useful and efficient for ourselves and our users. As you point out, the site is based on 3rd party software, so most changes would have to come from them.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

10 years ago

This new format lacks character. It is very flat and non personable.

This reply was created from a merged topic originally titled
Why was the public format changed?.