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Adobe Photoshop Family

2 Messages

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130 Points

Tue, Apr 10, 2018 9:11 PM

Closed

Using A Wacom Pen Moves File While Ignoring Selected Tool.

So...

Once I start up an existing file, there's no problem at all when trying to paint something. Pressure sensitivity and everything else works like a charm.

The problem starts as soon as I decide to zoom in and use the brush tool, which does no longer work. Or well... it doesn't work like it's supposed to. Instead of drawing lines, it moves the canvas. Same story with every other tool.
It's like everytime I try to make a stroke, the click of the pen registers as a click + spacebar. Which isn't possible. 

The strange thing is, that this issue seems to be fixed, as long as I press right-click whilst trying to paint. Also, this issue only applies to my tablet, not the mouse. But painting with a mouse is not exactly the best solution.

So I'm pretty sure this problem is connected to my tablet, a Wacom Cintiq Pro 16, and it's drivers [?]. But maybe there's some incredibly easy solution to it all concerning Photoshop.

As a sidenote: I already de- and reinstalled Photoshop, which changed absolutely nothing.

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Responses

28 Messages

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690 Points

2 years ago

You are not alone (have this problem myself). It seems to be connected with a recent Windows update. Some people have fixed it by rolling back the Windows update.

1 Message

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62 Points

2 years ago

Had the same issue pop up today right after windows did its auto update thing. Uninstalled the update and I'm back to normal

1 Message

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62 Points

2 years ago

I'm having the same issue, and am unable to roll back the latest Windows update as it's marked as un-uninstallable in the control panel.  The WinTab/PSUserConfig.exe fix that has been suggested elsewhere also doesn't seem to be working for me in the slightest.  This makes Photoshop and my tablet unusable, which means I can't do my job—definitely agree with your assessment that you're frustrated beyond compare.

I'm desperate for Adobe/Wacom/Windows to do SOMETHING to fix this.

3 Messages

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120 Points

2 years ago

I am also having this issue, and I have deadlines! :(

1 Message

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80 Points

2 years ago

OK I WANT MY MONEY BACK!!! PHOTOSHOP WINDOWS WACOM LAZY NEZUMI WHOEVER DID THIS STUPID BUG MAKES ME SO ANGRYYYYYYY XD

3 Messages

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120 Points

2 years ago

I will say rolling back the update fixed it for me! :)

1 Message

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60 Points

2 years ago

Same problem for me after the last windows update

17 Messages

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306 Points

2 years ago

I "solved" this issue by downgrading my Photoshop installation to version 18.0 of CC 2018. The issue seems to be related to version 18.1.2 (and possibly other versions between 18.0 and 18.1.2). I'm on a Wacom MobileStudio Pro 13, and it really screwed my workflow.

Just a note on the downgrade... In their infinite wisdom, Adobe resets EVERY shortcut, brush installation, action to FACTORY STANDARD when you downgrade from 18.1.2 to 18.0. Before you do this, copy your plugins directory to a different location, so that you can just slap it back into place after the downgrade. Then all of your tweaks will still exist. I lost an entire day because I didn't know this.

3 Messages

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120 Points

2 years ago

I recommend undoing the WINDOWS update, not the Photoshop one. I didn't change anything in Photoshop, this issue started for me with the windows update last night. So long as you undo that, you should be able to stay with the latest version of PS no problem.