tomekbu's profile
tomekbu
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79 Messages

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540 Points

Fri, Dec 18, 2020 7:00 PM

UNRESOLVED Photoshop 22.1.0: Critical problem with colours / hw profiles on two monitors

This is a critical issue for me, which makes the outcome product from PS just unpredictable, in terms of colors and/or brightness of the final images. I have run through lots of similar cases reported in the internet, in discussion groups, etc., with some workarounds proposals, but no stable not ultimate solution so far, so I am just desperate. I am preparing images in PS and I just can’t be sure what quality images will be saved/printed/published/delivered.

The issue regards working with two monitors – one in laptop, the other external, an Eizo one, and it regards apparently hardware monitor profiles, which are being used by Photoshop incorrectly.

I am using Photoshop on Eizo monitor only, so expecting Eizo profile to be used by Photoshop.

I am always using the latest version of PS by now (22.1.0), also always hoping, that Adobe would fix the problem with next version.

I am running MacBook Pro with Catalina 10.15.7, but the issue was present also in previous versions (I have checked 21.2.4 – also errors).

The simple example of this, while working with an image is that: I am having a couple of some simple adjustments layers in the Layer Panel. Now I click on the last layer (the bottom one), and then make a second click on an empty area below this layer – these are just clicks which should change nothing. Instead, each click changes the brightness of the image with each single click. Just a magic.

Another case – I am opening a JPG image and this is being displayed by PS desaturated (just from the very start). I just maximize the PS app window (click on the green circle button in the left right corner – as usual to OSX) and the image gets saturated properly.

Another case – I go to full screen view in PS (F button) and the image gets oversaturated.

Another case – PS displays image properly, I switch to Chrome browser (on the same Eizo monitor) and go back to PS – the image gets oversaturated.

Another case - It is also enough to switch from PS to Chrome on the same monitor, and after that image in PS is desaturated. The for example, clicking F (for full view) restores colors, next F oversaturates, next desaturates again. And so on. Really crazy and whats more, I am never sure which state is correct, so in these terms PS is unreliable. I am not facing any kind of such problems with Lightroom, which I am using also strongly intense.

Generally, some actions destroy displayed color/brightness, some other actions restore from incorrectly displayed

Anyway, PS behaviour is just the behaviour is random. I can never be sure if an image is being displayed properly or not, so I am not sure if my processing is in proper direction (if i.e. PS desaturates, I am going to more saturate, which in turn can make the final image oversaturated). I perform lots of processing also as a service to others, so this is just disaster when I can’t be sure if what I see in PS is correct or wrong.

I tried some other workaround like setting on my laptop the profile od Eizo monitor (even if getting wrong colors on laptop screen) – to deprive PS of a chance of using incorrect profile, but PS is unpredictable, sometimes working correctly, sometimes not. So generally a failure.

You can see an example PS behaviour on sample video screenshot attached to this post.

This problem occurs in many different ways, the video shows one of them.

I have found over internet, that there are lots of cases people are struggling with, the OS (Mac or Windows), the type of external Monitor does not seam to be important.

I have performed many tests - i.e. reset all my PS preferences, made different configurations of Eizo monitor (using LUTs, not using LUTs, etc) - all with the same result.

I have tested the situation with all the same hardware (laptop, Eizo) but I have run PS CS6 (yes - very old version) with OS High Sierra - no problem at all, I have done lots of tests with only positive effects. This would indicate, the problem came with newer versions of PS or OS, however considering the behaviour of PS I have just described, I doubt OS to be the reason.

********************************************************************************

In this place I will keep up to date the summary what we know at this moment:

1. There is no fix and no workaround, that might be considered as working; the failure appears mostly randomly - after performing some operations in the apps, but some cases are repetitive and quite easy to recreate. The workarounds have different impact on the failure – at the beginning seam to work, but after some time the defect appears again.

It seams that Photoshop CS6 was not affected by the failure, but since Photoshop v 21.2.4 up to current version the problem exists. It appears also in Lightroom.

2. Doing the following:

a) setting the external monitor as primary

+

b) launching the app there

+

c) not dragging the app to another screen

+

d) setting destination external monitor profile before launching the app

+

e) not changing the external profile while working with app

+

f) not switching to other apps/monitors while working with the app

+

g) set on laptop the same hardware profile as on external monitor - to have the same profiles for both screens

seams to have the best effect, however cumbersome and not confirmed yet, that the failure doesn’t appear, so needs still attention

3. Switching the GPU off – does not help and introduces another problems

- the app behavior is not smooth, it works very laggy

- there are some artifacts appearing on the screen like solid gray boxes – different sizes, places, appearing and disappearing while working with the app

the paths being created with the Pen Tool change color from blue to black, making paths just invisible on dark areas/images – making the tool unusable or requiring some dedicated workarounds (like inverting the image to make it light)

4. Avoiding using certain features of the app may help – i.e. not switching the app to full view (F key) – most of wrong Photoshop behavior was triggered by this. In Lightroom – hiding left panel was triggering the failure.

5. Changing the hardware connection with external monitor seams to have no positive effect (no influence).

6. The app window size has some influence – the app resized to a smaller than full screen size seamed to have less cases of failure, than the app window set to full size.

Sometimes, with image being displayed with false colors on full size app window, shrinking the app window was making the failure disappear.

7. There were cases where launching Photoshop on external monitor (while external was Secondary and with its destination profile) – the image in Photoshop was desaturated just from the very beginning – after loading the image file. Restarting Photoshop and loading image again – the same false colors effect.

8. Changing parameters of Eizo monitor (like making version 2 and matrix-based profiles, not version 4 and table-based LUT – in Color Navigator) seams to have no positive effect.

9. Setting the same hardware profile for both screens - so setting up on laptop the profile from Eizo, just trying to leave Photoshop with no chance to mismatch profiles from different screens. This is still not fixing the problem, however it is showing up differently. 
Also, the downside of this workaround is having wrong colors on MacBook, but if it would have helped, it would be of course much better than having not reliable colors in Photoshop.

Other threads regarding the type of failure:

PS CC 2021 display profile issue

https://feedback.photoshop.com/conversations/photoshop/ps-cc-2021-display-profile-issue/5fb404ba07651a5ca42cc717

Colors won't display properly since update

https://community.adobe.com/t5/photoshop/colors-won-t-display-properly-since-update/m-p/11770484?page=1#M506097

PS CC 2021 display profile issue

https://community.adobe.com/t5/photoshop/colors-between-camera-raw-and-photoshop-are-not-consistent/m-p/11761815?page=1

Photoshop: Colour shifts when switching to fullscreen mode (CS5, Mac 10.7)

https://feedback.photoshop.com/conversations/photoshop/photoshop-colour-shifts-when-switching-to-fullscreen-mode-cs5-mac-107/5f5f45094b561a3d4230993c?page=1

Inconsistent color display on external monitors, Photoshop v 22.1.1 and Bridge v 11.0.1, Mac

https://community.adobe.com/t5/photoshop/inconsistent-color-display-on-external-monitors-photoshop-v-22-1-1-and-bridge-v-11-0-1-mac/td-p/11808668

https://feedback.photoshop.com/conversations/photoshop/inconsistent-color-display-on-external-monitors-photoshop-v-2211-and-bridge-v-1101-mac/601d811de3ae5d2eb279162b

images color changing on external monitor and MBP

https://community.adobe.com/t5/photoshop/images-color-changing-on-external-monitor-and-mbp/td-p/11799004

PHOTOSHOP CC 2015 - color management problems with dual monitor setup on a Macbook

https://feedback.photoshop.com/conversations/photoshop/photoshop-cc-2015-color-management-problems-with-dual-monitor-setup-on-a-macbook/5f5f459a4b561a3d4255d4f8

Photoshop CS5: Color shift in external monitor when switching to full screen view.

https://feedback.photoshop.com/conversations/default_topic/photoshop-cs5-color-shift-in-external-monitor-when-switching-to-full-screen-view/5f5f451d4b561a3d4234cba4

Viewing Photos in Full Screen Mode Photoshop CC on External Monitor Causing Colour Shift

https://feedback.photoshop.com/conversations/photoshop/viewing-photos-in-full-screen-mode-photoshop-cc-on-external-monitor-causing-colour-shift/5f5f45a74b561a3d425853b8

This conversation has been merged. Please refer the main conversation:

Inconsistent color display on external monitors, Photoshop v 22.1.1 and Bridge v 11.0.1, Mac

Responses

16 Messages

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274 Points

5 m ago

A couple with similar issues on the U2U forum. I'm trying to direct them here.

tomekbu

79 Messages

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540 Points

5 m ago

Another example:

Photoshop CC 22.1 - colour changes after resizing PS app window
A simple JPG image - opened in PS while PS app window is maximized - you get a desaturated image. After resizing the window the proper saturation comes back.

tomekbu

79 Messages

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540 Points

5 m ago

Another example: compared to Lightroom

Photoshop CC 22.1 – colour problem compared to Lightroom
1. The both applications PS and LR opened in the same time, with the same picture. Clicking on PS changes colour/brightness each time – desaturates the image, clicking on LR has no negative effect.

2. After maximizing the PS app window image gets desaturated. Proper saturation is restored after shrinking PS app window, then situation is the same as in point 1.

3. After entering and leaving the Full Screen mode in PS (key F), the situation reverses – with each click in PS the image gets oversaturated.

26 Messages

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240 Points

5 m ago

As I said elsewhere, I'm experiencing the exact same thing with an IMac (Mojave updated) and a brand new Cintiq 22.

I would like to ad something. In my case the problem occured when I started to use the Cintiq 22 using the HDMI cable through a HDMI>USBc adaptator.

My previous tablet was a Cintiq 21ux connected with VGA>USB-c and I never encountered this issue.

My photoshop, Imac and tablet profiles/settings are the same than before. Except for the fact that now I re-calibrated the Wacom but still had the bug.

Here's a video of my version of the bug :
At least, once the "window catching" is done, the colour get correct BUT if I go back on my main screen with my mouse, the colours change again so if I forget to click again on the PS frame, I work with the wrong colours.

2 Messages

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60 Points

@Exoskeleton1994 I have kind of the same issue with my Eizo screen attached via HDMI + USB-C dongle.

tomekbu

79 Messages

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540 Points

5 m ago

In my case, I have Eizo monitor connected directly to Mac using Thunderbolt.

26 Messages

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240 Points

5 m ago

Weird thing for me, downgrading to PS 21.2.4 fixed the issue.

tomekbu

79 Messages

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540 Points

5 m ago

I've already tested with PS 21.2.4 - no difference in my case, the error is also there.

For sure PS CS6 doesn't show these errors.

(edited)

tomekbu

79 Messages

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540 Points

5 m ago

What is the way to get Adobe involved in this problem?

tomekbu

79 Messages

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540 Points

5 m ago

Next examples..

Today I have been working with my packshot pictures - take a look and guess which one is correct - Left or Right version? I do not know myself until.. I check the Photoshop output with another software. That is my workflow now.

Is everyone of you sure What You See Is What You Get in PS? I am definitely NOT.

Adobe Administrator

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15.9K Messages

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295.3K Points

5 m ago

It would be good to know if the GPU is involved or not. If you disable "Use Graphics Processor" and restart Photoshop, do you have the same issue?

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor

Sr. Product Manager, Adobe Digital Imaging

26 Messages

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240 Points

@JeffreyTranberry 

Hello and thank you. For now (and for me), it seems to fix the issue.

How do you explain this considering both my OS Mojave and PS are updated ?

Adobe Administrator

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15.9K Messages

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295.3K Points

Not sure. But knowing if you disable GPU gives me something to go on and ask the correct engineers. Did this start with the 22.1 update?

Sr. Product Manager, Adobe Digital Imaging

tomekbu

79 Messages

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540 Points

@JeffreyTranberry 

This is on of the oldest test (with GPU) suggested and considered already a couple of years ago. I have already tested and for me it does not resolve the problem - and with each single change like this, PS is acting a little different, but the problem is still there.

Besides, disabling GPU would be still a workaround I do not like to use, since I just want to use the benefits of GPU and have the full potential of PS.

According to my tests, the problem started before 22.1, a coupe of days before I have installed the 21.2.4 (last available at CC), and the problem was the same.

Today, I have tested GPU off once again, here are the results:

1. Loading image to PS:

2. Enter Full Screen view (F button) and back to normal view in PS:

3. Switching to other apps (Finder, Chrome, etc) or sometimes when I maximize PS app window and shrink back (I do not work with PS app maximized all the time, due to other error of PS):

The third image is definiteley oversaturted, but with this PS I am just loosing control which is proper and must check in other apps the PS outcome. So the main problem is, that PS is switching display modes while working with it - it's unstable. 

I will perform some more test with GPU off to catch more cases, but I do really need to switch it back on.

tomekbu

79 Messages

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540 Points

@JeffreyTranberry 

Now got another example with GPU off - see attached video screenshot.

Opening an image is oversaturated in PS just from the very beginning – the state is stable, no activity in PS changes this, even entering and leaving Full Screen view (F button) does not change oversaturation.

Now switching to other app like Chrome and back to PS – restores colours, now in PS colour seem to be OK. But once entered Full Screen View the colour gets oversaturated again and the game restarts from scratch.

26 Messages

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240 Points

4 m ago

@JeffreyTranberry

No for me, it started as soon as I plugged a Cintiq device through HDMI/USB-c adaptor. The issue didn't popped up with my previous Cintiq and the VGA/USB-c adaptor.

tomekbu

79 Messages

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540 Points

@Exoskeleton1994 

Does your problem regard only PS? It sounds very strange, that PS is sensitive to the hardware method of connection to the monitor.

26 Messages

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240 Points

I have to admit that I'm really confused because I also noticed the issue with Krita a few days ago and now everything seems to be ok. That doesn't make any sense to me, but as you saw on my video, the issue was real and has been happening all the time for several weeks.
This is not the first time I feel a vain joy so...  wait and see.
I'm enduring another major bug with my pens that nobody know how to fix, I will create a new thread about it.

tomekbu

79 Messages

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540 Points

Thank you, please place the link to your new thread as it may be something common. I am facing several other issues with PS like not saving files (Program Error) or destroying PSD files on storage media. There are already threads regarding the first one, but at this point the most important for me is to have an object to save - at the moment PS is unable to display colours properly, so what's the point to save it.

tomekbu

79 Messages

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540 Points

4 m ago

Another example with GPU off – an image opened in PS oversaturated from the very start. Switching to Finder restores colours. Full Screen View oversaturates, then switching to Finder restores colours.

Generally – a document opened in PS is either oversaturated or normal (but there are other cases when is desaturated).

Adobe Administrator

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15.9K Messages

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295.3K Points

4 m ago

Ok. Thanks. Will need help from our color management QE after they return from the holiday.

Sr. Product Manager, Adobe Digital Imaging

tomekbu

79 Messages

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540 Points

Sounds good.

PS is unpredictable and its behaviour is different each time, with regard to this issue. Every time however, I am able to find new cases of this problem.

26 Messages

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240 Points

4 m ago

I had to re-enable "Use Graphics Processor" to use some functions as "rotate" and made another screen calibration. The issue popped up again.
So I'm back working with the previous version of PS ...

26 Messages

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240 Points

And the previous version of PS also shows the issue now for me too... I'm litterally losing my mind on it, this doesn't make any sense.
I think there's a bug with the external display support of the PS window.

I also noticed that the PS scrolling menus let a "dark shadow" on the screen, which go away as soon as I catch and move the corner of the PS window.
This is visible on any screenshot I made.


EDIT : Krita seems to work fine.

(edited)

tomekbu

79 Messages

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540 Points

Yes, PS behaviour has no sense, it's just absurd.

According to my tests, the error arrived after CS6 version (I haven't found any issues there) and before 21.2.4 (which is already infected).


Next test I have done: I have measured the RGB values of colours of the same image in two cases displayed by PS. I have measured in two squares (average blurred) of two screenshots put in one image. So the example differences of colours PS displays are:

R: 39 vs 30

G: 49 vs 45

B: 60 vs 57

The difference can be of course seen even with a naked eye. It's just insane:

tomekbu

79 Messages

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540 Points

4 m ago

Another example of the error - this time the difference in behavior between PS and Krita on the same screen.

PS: clicking in several areas of PS working window changes colors/brightness of displayed image. Even scrolling the image up or down show the errors in displaying – flickering all the time. Simple clicks on the Background layer and an empty area below – the same effect.
No chance to work with PS with these kind of errors, just insane.

Krita: the image is stable, displayed properly all the time.

26 Messages

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240 Points

@tomekbu Ok so it confirms that PS is clearly in the guilt team
When the issue first started for me, I thought that the PS window (Cintiq) kind of trespassed on the main screen (Imac) which caused the behaviour. That's why I detached PS from the frame of the Cintiq which fixed the problem for a while but the rest proved that it has nothing to do with it.