jim_le_fevre's profile

14 Messages

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454 Points

Tue, Jan 30, 2018 11:20 AM

PS CC 2018 having problems opening PNG/using PNG as Smart Layer

PS CC 2018 is having huge problems with some PNGs. I use these regularly in a commercial role and it is becoming a problem.

It started this morning when I tried to drop a PNG into a psd and it came out entirely corrupted.



I then opened the PNG on its own and it was corrupted too...



This is disasterous for me and my deadline. I have limited space on my computer but I have spent the last 40 minutes downloading CC 2017.

Dragging and dropping the exact same PNG into the exact same PSD works...



...as does opening up the PNG on its own...



I suffer a lot of the teething problems of Adobe silently but this is currently the final straw.

The obvious comment is just to use CC2017 but that is inconsiderate of the effort I have taken in using a supposedly market-ready piece of software.

Does anyone know of these PNG problems?

Jim

This conversation has been merged. Please refer the main conversation:

Photoshop CC 19.1: PNG Images Opens with Distortion

Responses

Champion

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627 Messages

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14.7K Points

4 y ago

I've seen other posts about corrupted rainbow files, but haven't seen it myself... is there any correlation between the pngs that are broken? Like, did they come from a single vendor or export process? Or is it all png files?

14 Messages

 • 

454 Points

4 y ago

The pngs were all self-authored but both saved within dropbox/on icloud (they were all local though). All are pngs and this has happened before with png screenshots authored from the mac (applekey+'shift'+'3') which, although were local, again had a presence on a cloud (apple saves desktop items to iCloud). It now seems to be working on CC2018 though (same pngs). 

Hmph...