fung_swee_wong's profile

21 Messages

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322 Points

Wed, Apr 14, 2021 5:51 AM

PS can't detect GPU

Recently I just did an update of Photoshop to V22.3.1

After I launched PS, and then go to the performance dialog box, then noticed that it can't detect my GPU GTX1050i.

This was working fine with the previous version of PS. I suspect that the latest update had something to with this problem.

Thank you

BR,

FS Wong

Responses

2 Messages

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70 Points

3 m ago

I succeeded to install version 22.2 and my GPU is Ok now.  Tnx for helping me

ramya

43 Messages

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682 Points

3 m ago

Thanks for everyone who shared this temporary (and unexpected) fix of changing the language. I’m glad it worked for some of you. However in my case I cannot afford to simply make this change, since I have the Install Language in Creative Cloud set to “English (supports Arabic)” which obviously supports writing in my native language. I had it set to that option all the way from the beginning without a problem (and it should never be a problem anyway). I don’t mind having the UI language set to any version of English, but changing it from my current settings to “English International” means I will no longer be able to type in my language, not only in Photoshop, but in all Adobe apps. This is by no means an acceptable solution. It’s Adobe’s responsibility to fix whatever they have broken in the last version.

4 Messages

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120 Points

3 m ago

I've been following this particular thread for a while now (along with a few others). I also have many issues with my 1080Ti and Photoshop.🙄

Almost everyone here is a Creative Artist of some kind and many of us have deadlines to keep. This notion of "Beta Testing" problematic software is NOT an acceptable approach for ANY company that provides software for Professionals.

Although this forum is a wonderful place for Professional Artist to gather and complain, it is a platform that is moderated, closed off, and limited by Adobe.

One suggestion I have is to take ALL these screenshots & lists of computer specs, and errors to Adobe's PUBLIC facing Twitter posts....YouTube Page.....Facebook Page....and Instagram. Let the WORLD see how Adobe handles their clients and let the competition see where there is room for improvements.

1 Message

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62 Points

3 m ago

Just adding my +1 to this issue since we are seeing it on several systems - primarily with Intel 10th and 11th Gen processors. Haven't seen it yet on AMD.

We can clear it up temporarily by deleting the "%appdata%\Adobe Photoshop 2021" folder, but that only works the next time Photoshop is launched. If we close and re-open Ps, the GPU shows up as "Unknown" again. So likely, there is something in those preference files that is causing the problem.

I also have system info output for both the first and subsequent runs of Photoshop after deleting that folder uploaded to my Google Drive if that helps troubleshooting

1 Message

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64 Points

3 m ago

I have been battling this issue for months, updating and then reverting Windows 10 several times... updating and reverting PS versions several times... nightmare. Today I got my fix after a 30 second chat with a Geek Squad employee. I am shaking my head at myself for not trying this, but hopefully this will help someone here....

I am running a Dell XPS Tower with an AMD Radeon RX 480 video card. My dell has 2 default HDMI ports, and then 4 additional HDMI ports directly to the video card. I have always had both my monitors connected to the Dell default HDMI ports. He told me to simply switch to the video card HDMI ports. Just did that and boom, PS is detecting my GPU again and all functionality is restored.

(edited)

14 Messages

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150 Points

3 m ago

Having the same problem with the following configuration:

System Model:  Alienware Area-51m R2
Processor:  Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz, 3792 Mhz, 8 Core(s), 16 Logical Processor(s)
Installed Memory (RAM) 32.0 GB
Display Adapter: NVIDIA GeForce RTX 2070 Super (8GB), Nvidia Studio Driver 461.92

Rolled back from PS 22.3.1 to 22.2 and now it works fine. Anxiously awaiting a fix.

...Jerry

21 Messages

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322 Points

3 m ago

Hi guys,

I originally posted this issue at the 1st place that PS can't detected my GPU GTX1050Ti in the performance screen.

Recently I did some things to my laptop...

1st I updated my GPU driver to the lastest Studio Version (nVidia)

2nd then I updated a new release of Windows 10 (regular minor update)

3rd I tried to reinstall again the lastest version of PS v22.3.1

To my surprise, now PS able to detect my GTX1050Ti again

  Strange things do happen? Or maybe PS had fixed the issue in the same release v22.3.1?

BR,

FS Wong

3 Messages

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80 Points

3 m ago

I'm having the same issue. My GPU drivers are up to date. I tried studio drivers dated 14.04.2021, it worked only untill i rebooted my laptop. I then reverted photoshop version to 22.3. - GPU was detected. Then I installed 22.3.1 again - GPU worked untill i rebooted my laptop. Now it's back to 'unknown' and I am reverting back to 22.3 as it sort of worked, just PS itself is slower i think, as it only supports basic GPU acceleration. Today I updated GPU drivers to game ready and that didn't help either.

137 Messages

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2.1K Points

3 m ago

Idk why people keep messing with settings and reinstallations, this is a bug and there is nothing worth doing except going back to prior, working version.

That requires the least effort and 100% works. People also do not read the thread but just blindly post things already discussed xy times.

6 Messages

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118 Points

3 m ago

AMD RX 5700 XT shows as "UNKNOWN" in 22.3.1. Detected and working with 22.3.0 after rollback.

31 Messages

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366 Points

3 m ago

Adobe has announced a patch for this

16 Messages

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214 Points

3 m ago

Same problem on an iMac with AMD Radeon Pro 5500 XT. OS 10.15.7, Catalina. I believe this problem may be why Photoshop is crashing whenever I try to open it. The crash report shows: "Crashed Thread: 13  GPU Sniffer Launcher"

I first noticed the problem with Ps v.22.3.0, and the problem persists with v.22.3.1.

1 Message

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60 Points

3 m ago

Same here. It's the combination of a laptop with GForce GTX1650 Ti and an external monitor. Resetting Photoshop (several ways) solves the issue only for one time. After a restart of Photoshop or even after loading a new image, GPU is lost again.

An Adobe technician ensured me in a chat session that this is a know error which will be solved in the next update. And a replace of 22.3.1 by 22.3 is a temporary solution.

5 Messages

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110 Points

3 m ago

My system developed this problem after updating to 22.3.1.  My basic system is:
Adobe Photoshop Version: 22.3.1 20210406.r.122 990be2c  x64
Number of Launches: 1300
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.928
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3192 MHz
Built-in memory: 16218 MB
Free memory: 8902 MB
Memory available to Photoshop: 14836 MB
Memory used by Photoshop: 60 %

I've spent a lot of time trying to figure out what is going on.  As can be seen above, it is a squirrelly problem to chase down.  FWIW, here are my observations, YMMV:

My GPU is usually unknown when starting Photoshop directly after not using it for a long time, it appears shutting it down and immediately restarting recognizes the GPU if Bridge is not running.  If Bridge is running, it seems I need to shut down Bridge for this to work.

If Photo shop has recognized my GPU and I directly restart it shortly after shutting it down without Bridge running, I have no GPU issues.

The GPU is much more likely to be unrecognized when it is opened via Bridge, "Open with" in File Explorer or equivalent, or using a custom cataloging program regardless how recently I shut it down.  Again, shutting down Photoshop (and Bridge if it's open) and directly restarting Photoshop almost always fixes the GPU issue and directly restarting Photoshop a second time has always worked.

I've also noticed that Photoshop takes a bit longer to start up when I get the Unknown GPU error, but I'm not sure about that.

3 Messages

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116 Points

3 m ago

I had about half-dozen Adobe reps working on my computer and they can't figure out the problem. one even went as far as send an e-mail to AMD telling them that the graphic processor was corrupt!!!