fung_swee_wong's profile

21 Messages

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322 Points

Wed, Apr 14, 2021 5:51 AM

PS can't detect GPU

Recently I just did an update of Photoshop to V22.3.1

After I launched PS, and then go to the performance dialog box, then noticed that it can't detect my GPU GTX1050i.

This was working fine with the previous version of PS. I suspect that the latest update had something to with this problem.

Thank you

BR,

FS Wong

Responses

135 Messages

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2.1K Points

2 m ago

AMD 5500XT 8gb here, same problem. So it's not just AMD related but Nvidia as well.

Also had this problem in the past 22.3 version. Rolling back to 22.2 is the last working, GPU Accel friendly version.

(edited)

ramya

43 Messages

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682 Points

Yeah, so a driver compatibility issue is an unlikely scenario here since it's affecting GPUs from both makers.

21 Messages

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322 Points

I rolled back to v22.3.0 and it's working now

ramya

43 Messages

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682 Points

2 m ago

Same issue here with the GTX 1050 Ti.
Reverting back to 22.3 or earlier is the only way to get it working for now.

21 Messages

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322 Points

Yes, I reverted back to 22.3, and it's working now!

135 Messages

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2.1K Points

for Amd cards you need to go back to 22.2.

21 Messages

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270 Points

Hi All It's not the update it's either your Windows, bios or card driver, I have a lowly GTX 980t and mine works fine, I have latest drivers, windows 10 home 64 updates and my bios is up to date and I'm running photoshop v22.3.1.....

21 Messages

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270 Points

I have one bit more of advice goto devices on windows update your video card from there just to check windows and Nvidia are in sync ....

ramya

43 Messages

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682 Points

@Lawrence Robson It's good news that version 22.3.1 works fine for you. I can't speak for the many other users who reported the same issue on widely varying systems, but I can confidently say that I keep everything on my computer up to date: Windows, BIOS, GPU drivers, etc. I had it all that way prior to updating to the latest Photoshop version, which unfortunately didn't run properly, and the reason for that is still unclear. While your assumption that it might be a hardware/compatibility issue is open to discussion, but it isn't necessarily the right answer. We still need Adobe to investigate this problem, if they aren't already working on it.

(edited)

135 Messages

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2.1K Points

I can confirm that this bug (starting from 22.3 for AMD users) has absolutely nothing to do with BIOSes, updates, Windows, etc.

I have the latest of all and still does not work. PS version 22.2 does. So, Adobe messed up something starting from 22.3 and still didn't address the problem.

9 Messages

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144 Points

2 m ago

Same issue with update 22.3.1 on GPU Quadro P2000 (465.89 DCH driver version) and Windows 10 20H2 (19042.928).

Roll back to version 22.3.0 works fine

(edited)

21 Messages

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322 Points

I suspect some thing went wrong with the latest PS version.

9 Messages

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144 Points

FYI

For testing purpose I manually delete PS settings folder which is located under C:\Users\<username>\AppData\Roaming\Adobe\Adobe Photoshop 2021, and than PS started working fine with GPU detected, however when i closed PS and reopened it, PS did not detect GPU.

3 Messages

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80 Points

Yes I had exactly this too.

9 Messages

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144 Points

Interesting is that Illustrator also uses GPU and have no issue with yesterday's update.

1 Message

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62 Points

@Tylkko Hey there!
Late to the party, but following your input of the Appdata folder I went balls deep searching for which specific file inside "C:\Users\<username>\AppData\Roaming\Adobe\Adobe Photoshop 2021" was causing the issue. Turns out it's "Adobe Photoshop 2021 Prefs".

Deleting this one will allow you to launch Photoshop and take advantage of your GPU JUST ONCE. Once closing the program though, PS writes another copy of the file and f*cks things over once again.

You have two solutions at this point:

  1.  Delete "Adobe Photoshop 2021 Prefs" each and every time. Annoying. Slow. A pain.
  2.  The final solution which hilariously enough worked wonders for me:

    1-  Open "Adobe Photoshop 2021 Prefs" with Wordpad or any text editing tools
    2-  Delete ALL the code inside the file
    3-  Literally Type "F*UCK YOU" in the code's place
    4-  Save this gem of a file.
    5-  Right-Click on "Adobe Photoshop 2021 Prefs" and Check "READ ONLY"
    6-  Apply and close. Launch Photoshop. Congratulation! You're now a better coder than most of Adobe's workforce!

Hilariously enough it works, and it works each and every time. Enjoy your GPU.

(edited)

3 Messages

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90 Points

2 m ago

Same issue with an AMD Radeon RX5700 XT on Windows 10

I have tried rolling back versions but it hasn't fixed the issue

135 Messages

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2.1K Points

@GBussey roll back to 22.2 not 22.3

1 Message

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60 Points

I have the same card as you and it does work on 22.3

3 Messages

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90 Points

That worked, thanks for the help. Hopefully PS fix this bug in a new update because this isnt an old GPU

3 Messages

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116 Points

@GBussey I have the same AMD Raedon RX5700 XT and it is frustrating!! 

3 Messages

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80 Points

2 m ago

Hi everybody, same problem here - but I've not idea how I can go back to former version.... Got a lot of customer orders and I've to work with ugly PS update in slowmotion - It's a nightmare!!

135 Messages

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2.1K Points

@Traumfaenger yes, it's kind of sad that a high profile, professsional product like PS has this kind of QA problems for W10.

You go back to earler version by using CC app where you installed PS. It will give you options to go back to earlier versions in the menu.

2 Messages

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70 Points

I tried this but I am not able to choose an older version !!??

9 Messages

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144 Points

In Creative Cloud Desktop program, go to "File>Preferences" and than under "Apps" scroll down to "Settings" and switch on "Show older Apps"

3 Messages

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80 Points

2 m ago

Thanks everybody.... try it after my current work will be saved....!!

3 Messages

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80 Points

Wow.... I'am back...!!

3 Messages

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80 Points

2 m ago

I'm also having this problem with NVIDIA Geforce MX250. Spent a couple of hours trying to sort it last night, then another couple of hours this morning. As far as I know I have the latest graphics driver version installed but every step seems so complicated for someone who isn't a PC tech, just a lowly photographer! I've followed advice above and reinstalling previous version of PS 22.3. Fingers crossed...

3 Messages

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80 Points

Yes! Scrubby zoom is back! At least for now...Have closed and reopened PS twice and seems OK. What a waste of time though :(

4 Messages

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120 Points

2 m ago

I have a 1080Ti and AS SOON as I updated to the latest version of Photoshop (version 22.3.1), I noticed that my graphics card was detected but they REMOVED some of the options that used to be there in "Advanced".

ramya

43 Messages

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682 Points

I know it sounds silly, but have you tried restarting Photoshop and see what happens? The latest update seems to behave very inconsistently. It appears to work (partially or fully) for some users at first, and then either works or breaks after restarting PS and/or the computer.

3 Messages

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82 Points

2 m ago

Same issue on my Microsoft Surface Book with Nvidia GeForce GTX1060. Rolling back to earlier versions did NOT help. Have tried every version available to me, and also checked out all the troubleshooting steps I could on Adobe Help with no change to my predicament.

Haven't been able to edit photos for weeks and have to say, I'm not happy.

1 Message

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60 Points

same for me. Have you solved it?

2 Messages

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72 Points

2 m ago

Got my new notebook today and have the same issue with a core-i7 and a GeForce RTX3060. I'm downloading the older PS version now...

ramya

43 Messages

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682 Points

Oh! Sorry to hear you’re facing this too. I had doubts that perhaps the issue only affects older GPUs like mine, but now with someone reporting the same thing on RTX3060 means it’s just a software bug. Let’shope Adobe comes with a fix very soon!

(edited)

2 Messages

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72 Points

With Photoshop 22.2.0 it's running. I don't want to install a higher version, if I dont know where the bug is. :)

I'm really glad that it's just a software bug, cause I had a lot of doubts if my decision for this notebook was the right one. 
I was very good in hardware questions around 10 years ago. But now I feel very old and I was shocked how fast hardware had grown! XD e.g. : a SSD with 700mb/s was fast for me. And then I saw the new ones with 3500 mb/s. XD 

But I think I did the right choice for drawing, photoediting and a little gaming. :) 

ramya

43 Messages

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682 Points

I’m not an expert but I guess RTX 3000 series is perhaps the most capable line of GPUs in the market right now, you should be able to do a lot more with it than just some photo editing or light gaming. It’s Adobe’s fault, don’t doubt your GPU :D

21 Messages

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270 Points

Hi Rami

Can you check what's you language set to ?

Hi I see someone had downloaded the new update with the Language set to English(North American)

changed it to English(international) and it re-download the update and it works fine so I looked in my prefs and low and behold mine is set to English(international)(by Chance luck) and mine works fine, I can't be that easy can it ?.....

21 Messages

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322 Points

@Sandra Meyer

Hi Sandra, does it work after installing the older version of PS? 

4 Messages

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100 Points

2 m ago

AMD Radeon RX6800 has the same problem. I hope a new update will resolve it.

21 Messages

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322 Points

2 m ago

I hope Adobe PS is working on these problems as reported here!

21 Messages

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322 Points

Adobe PS please take note that my Latest Lightroom version still can detect my GPU GTX1050Ti.

1 Message

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62 Points

2 m ago

Same issue on GTX 1060 Max-Q

5 Messages

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102 Points

2 m ago

Same problem here: NVIDIA GeForce GTX 1050 no longer visible after 22.3.1 update

1 Message

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60 Points

2 m ago

Same with R9 270X after 22.3.1 update