14 Messages
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280 Points
Wed, Aug 15, 2018 5:06 AM
Problem opening ACR (Adobe Camera Raw)
My situation:
PC Windows 10 up to date
CC apps are all up to date.
Problem:
Can't open a raw file in Photoshop by clicking file -> open and click on a raw file.
jpg of psd file open fine in Photoshop.
Opening a raw file from the explorer by right clicking and choose open with, I get the same fault message
Opening from Bridge in any way doesn't work either
Raw files open nicely in Lightroom CC Classic
The message I get when trying to open a raw file is:
Could not complete your request because of a program error.
Using the Camera Raw filter in Photoshop doesn't work either, I get the message:
Could not complete the Camera Raw Filter command because of a program error
In Lightroom if I open the same raw file with Ctrl E the file opens nicely in Photoshop.
What I tried:
starting with no plugins
disabled use of graphics processor
reset the preferences
starting windows in safe mode
updated Nvidia drivers
used the (latest) camera raw installer
uninstalled and reinstalled Photoshop
I uninstalled all CC apps and removed all settings, restarted the pc and ran the AdobeCreativeCloudCleanerTool and restarted again.Finally I downloaded CameraRaw 10.3_win and installed it and bingo, Photoshop works as a charm again!! So there is definitely something wrong with the CameraRaw 10.4 in combination with my PC or Photoshop version and maybe Nvidia GeForce GTX 1060 3GB drivers.
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2 years ago
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miriam_steger
14 Messages
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280 Points
2 years ago
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