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Adobe Photoshop Family

1 Message


70 Points

Sun, Oct 7, 2018 8:48 PM

problem at open a new photo

i purchased the latest version of Photoshop and i opened a jpeg photo and a raw photo. when i open them they open at the first window that you can adjust things and the image appears broken, please can you help me thank you




3.1K Messages


56K Points

2 years ago

A raw image always opens in Camera Raw first. A JPEG image can open in Camera Raw too. If the Camera Raw window is 'broken', then you may have an incompatible graphics card. Choose 'Preferences - Camera Raw' and turn off the use of the graphics processor to see if that solves it.

Johan W. Elzenga,