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Adobe Photoshop Family

3 Messages

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130 Points

Mon, Jan 14, 2019 12:48 PM

Photoshop: Why do I now have to sign in to use my app that I have paid for?

Signing in to Photoshop

Responses

3 Messages

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130 Points

2 years ago

I have not posted anything yet, but my question is: why do I now have to sign in to use my Photoshop app that I have paid for.  This is just time wasting. And to post this question has taken me at least 10 minutes to sign in twice to do it.

Adobe Administrator

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15.8K Messages

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295K Points

2 years ago

In terms of signing into the software to use it, your email address (Adobe ID) and password are the serial # used to activate the software. You should only have to log in once to the software. Are you seeing that you have to sign in repeatedly? If so, which dialogs are you seeing? (screenshot please)

Sr. Product Manager, Adobe Digital Imaging

44 Messages

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754 Points

2 years ago

Happened to me about a week ago when telling a file to "Open With PS" from Windows Explorer.

Adobe Administrator

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15.8K Messages

 • 

295K Points

Are you seeing that you have to sign in repeatedly? If so, which dialogs are you seeing? (screenshot please)

Sr. Product Manager, Adobe Digital Imaging

44 Messages

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754 Points

No.  Only once for me so far.  I still sympathize with David as to having to expend yet more time for anything.  I grow tired by the end of any day, much less one with additional complications.

Adobe Administrator

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15.8K Messages

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295K Points

Sorry. Yeah, the OSes also bark more for Admin access from different software. I feel the pain, too, having to do multi-factor authorization for log-ins every day, for every browser and system.

If you see Creative Cloud asking you to sign in to activate often, there might be some other problem happening. Let me know if this is the case. If it's the OS admin dialog popping a bunch, also let me know if it's happening when you launch our products.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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130 Points

2 years ago

Hi Jeff and David,

I had posted a reply but it has not come through, it was to say that my problem just happened once just like David Rye, now everything seems OK, so I guess this was a one off glitch that has been fixed; I hope so. Thanks for your help.

Adobe Administrator

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15.8K Messages

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295K Points

Sure. Let me know if you see it start happening often. There are a few things that can cause a need to log into Creative Cloud again, usually to do with the clock changing or some major upgrade (like an OS major version upgrade).

Sr. Product Manager, Adobe Digital Imaging

44 Messages

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754 Points

Great to see people treating each other in a polite manner today.  I am starting to miss that more and more when conducting business, seeing family, or even meeting a stranger while walking on Florida's nature trails.