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Adobe Photoshop Family

1 Message

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70 Points

Sat, May 21, 2011 1:44 AM

Photoshop: White flash, your back to desktop

I purchased CS5 photoshop. Operating system XP pro. From day one photoshop loads ok but as soon as i pull up a photo the screen flashes white and I return to desktop. I can not use cs5 at all. Tried down loading upgrades with no effect. Help!! I tried calling several time getting a person only once who must be from India and then they put me on hold for 45 minutes -- I had to go could not wait any longer. Is there anyone at adobe that can help me fix the problem?

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Adobe Administrator

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15.5K Messages

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291.6K Points

10 years ago

What video card do you have? My guess is this problem is video card driver related. I would try the troubleshooting section of this document:

http://kb2.adobe.com/cps/404/kb404898...

Sr. Product Manager, Adobe Digital Imaging