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Adobe Photoshop Family

1 Message


70 Points

Sat, May 21, 2011 1:44 AM

Photoshop: White flash, your back to desktop

I purchased CS5 photoshop. Operating system XP pro. From day one photoshop loads ok but as soon as i pull up a photo the screen flashes white and I return to desktop. I can not use cs5 at all. Tried down loading upgrades with no effect. Help!! I tried calling several time getting a person only once who must be from India and then they put me on hold for 45 minutes -- I had to go could not wait any longer. Is there anyone at adobe that can help me fix the problem?


Adobe Administrator


15.5K Messages


291.6K Points

10 years ago

What video card do you have? My guess is this problem is video card driver related. I would try the troubleshooting section of this document:

Sr. Product Manager, Adobe Digital Imaging