matt_watts_6282101

11 Messages

•

302 Points

Mon, Aug 24, 2015 3:29 PM

Solved

Photoshop: Wacom tablet annoying Ctrl Alt Shift popups/ Windows Ink loss of pressure sensitivity (Windows 10)

Windows 10 issue. I'm using a Wacom Intuos Lg tablet with the latest drivers and the newest version of Photoshop CC 2015. After installing Windows 10, when I am using my Wacom tablet, whenever I push Ctrl, Alt or Shift on the keyboard, a tiny distracting popup box shows on the screen “Alt” “Alt+Shift” etc. In Wacom Tablet Properties>Mapping, when I disable “Use Windows Ink”, the popups disappear but the pen sensitivity in Photoshop CC 2015 also stops functioning. The sensitivity still works in other programs like Toon Boom Harmony though. Note: when ’ Use Windows Ink’ is enabled and I am using my USB mouse instead of my Intuos pen, pressing Ctrl, Alt or Shift does not bring up the little popups. Check out the thread of other people having this same problem on the Microsoft site.

Responses

matt_watts_6282101

11 Messages

•

302 Points

5 years ago

This is what the annoying popup looks like

chris_cox_2148894

15.1K Messages

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195.8K Points

OK, that sounds like an OS setting or a Wacom driver setting.

5 years ago

matt_watts_6282101

11 Messages

•

302 Points

5 years ago

The solution I found on other forum posts was to install Photoshop CS6 from the Creative Cloud installation options. I'm now using Photoshop CS6 with the "Use Windows Ink" Wacom preference checkmark box unchecked. Pressure sensitivity still works in CS6 without Windows Ink. I'm looking forward to this problem being solved so I can get back to using the latest version of Photoshop CC. Thanks.

Essentially, here's the same forum issue thread I posted on Microsoft's site.

matt_watts_6282101

11 Messages

•

302 Points

5 years ago

Hooray! The Photoshop CC problem has finally been solved! Follow the instructions in this forum reply:
https://forums.adobe.com/message/7549784
Basically, you uncheck Windows Ink in the Wacom properties and then you create a quick little .txt file to save in your Photoshop settings which disables the Windows Ink dependency. I am so happy I can use my current version of Photoshop again!

chris_cox_2148894

15.1K Messages

•

195.8K Points

That isn't a great workaround. You really need to find what Wacom or OS setting is creating that control-shift UI / cursor and disable that.

5 years ago

yuriy_rumyantsev

1 Message

•

60 Points

Thnx man!

4 years ago

matt_watts_6282101

11 Messages

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302 Points

Just FYI, this problem happened again when I upgraded to CC 2017. The solution also worked again. Just to add a few more keywords to help people find this: wacom pressure sensitivity issue feedback failed alt ctrl shift popup problems annoying wacom intuos Photoshop

4 years ago

luiz_batalha

1 Message

•

62 Points

MAN, Thanks to you a can work in peace. love you!

3 years ago

shawnna_bass

1 Message

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62 Points

God bless you, this fixed it for me. I'm on Win 10, Photoshop CC 2018. Thank you so much for this info!

2 years ago

chain83

88 Messages

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1.9K Points

3 years ago

Problems are still there in latest Windows10 and CC2018. Windows Ink is not great. You need to a whole bunch of settings to make wacom pens in photoshop usable, but there is still the issue of the function key popups. And there is no settings to turn those off.

I have no idea who on earth decided that Windows Ink was a good idea as default in Photoshop (it might be fine for the 2 people in the world who use a touch screen for operating Photoshop, but the thousands with pen tablets suffer). It would be very nice if Photoshop added a setting to disable Windows ink (without having to add the custom settings text file workaround).

jack_zucker

3 Messages

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100 Points

3 years ago

why can't wacom address this in their install software? This is why I would never buy one of their tablet pcs. Clearly they don't have a clue. I'm guessing they subcontract out the driver development and don't really have a staff to create fixes like this. All the little tweaks you have to do to get rid of the circles and the "alt" text should be a simple question they ask on the install.

joshua_davis_c4f5qoefhjpge

1 Message

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60 Points

3 years ago

It's not a wacom issue, as far as I can tell... it's the fact that Windows is over riding settings in Photoshop for people using Wacom products on PC

jonas_madsen_rogne

23 Messages

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520 Points

Yes, it is caused by Windows Ink.
The only way to get rid of the popup is to disable Windows ink as described in previous comments (turn it off in Wacom drivers, and switch to WinTab in Photoshop).

The issue here is that Photoshop has Windows Ink enabled by default, and no GUI option to disable that junk. So you need to create a PSUserConfig.txt file to get good tablet behavior. Not very user friendly. And it's been years. Now a Windows update even crippled it so much that it barely works at all. Adobe don't care.

3 years ago

aya_kun

1 Message

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60 Points

2 years ago

Hello. I tried several times and this solution didn't work for me =( do you guys have any updates on the issue?

I'm on Windows 10 (2018 update) Photoshop CC 2018, Wacom Intuos and Cintiq.

ed_keene

1 Message

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60 Points

2 years ago

There's a box you can uncheck in the Wacom tablet settings that says "Windows Ink". I was getting the annoying bubble every time I held the tip of the pen down for more than a millisecond. Unchecking that box made it go away. Maybe it will work for you, too.

sunder_raj_esg3s9xufmfu8

2 Messages

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70 Points

It will make is go away, but it will completely screw up pressure sensitivity. So no.
I've been using the workaround stated above for uears. Now it's stopped working completely.
Come on, Adobe.

2 years ago

nt_green

1 Message

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60 Points

a year ago

Still can't find a solution in Photoshop CC 2020 ...why can't Adobe, Wacom and Window get it together to fix this. Surely there are enough people using Photoshop 2020 with Wacom tablets to warrant some effort be put into it.

Here is my situation as of February 2020 (Note: I have spent 4 or more hours searching for a solution and found nothing to fix the ALT, CTRL, SHIFT pop ups).

In order to get Pen Pressure to work in Photoshop CC2020 I have to do the following:

Create a txt file with the body of text reading - # Use WinTab UseSystemStylus 1
Save the file as PSUsersConfig,txt
Place the file in the following folder C:\Users\username\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings
Turn on the Windows Ink in my Wacom Tablet properties
Now pen pressure works BUT ONCE AGAIN I get the annoying modifier keys popup (Alt, Ctrl, Shift)! Really!!! .
I've tried many variations of PSUsersConfig text file, the older version with UseSystemStylus 0, saved with and without the .txt. Spent many, many hours trying to get it to work!
I am on Windows Home so going into the gpedit.msc is not an option as it is only available on Windows 10 Pro! (Mind you that doesn't seem to work for anyone anymore so who knows!)

This has been going on for years and with what we pay for software and hardware it is ridiculous. Oh ...just as a note, my cheap little travel tablet (XP Pen G640) does not have the same problem, I can turn off Windows Ink and still get pen pressure and not get popups and it is 1/3 the cost of my Wacom!!! Come on Wacom/Photoshop!

joanna_bernat

5 Messages

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112 Points

To add gpedit.msc to Win Home version safe this text as a .bat file and run as administrator. This will add this function. It's work for me:

here is a bat file if someone want to use https://1drv.ms/u/s!AiQdp2h4jch6gsBSOWSEoRuyz0piaQ?e=TUwTN7

I turned off some of them ( there is a bunch of options to disable) and add psuserconfig file work for me!!

6 months ago

warren_bernard

28 Messages

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572 Points

Not quite sure what you mean by this? Do you have pen pressure working simultaneously without the annoying popups?

6 months ago

joanna_bernat

5 Messages

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112 Points

Yes, I dont know why, but after some changes 1: I don't have ctrl alt shift popups 2: "Use Windows Ink" is disabled on wacom settings and pen preassure still working Maybe this is normal but i have never done this before so I'm excited @.@

6 months ago

warren_bernard

28 Messages

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572 Points

Wow, that's awesome! Which version of PS are you using? Also, could you just clarify what you did in order to achieve this? Thank you!

6 months ago

joanna_bernat

5 Messages

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112 Points

Sorry for late answer

I have windows 10 + adobe cc with the newest updates. ( which give me a lot of bluescreens last days )

I assumed that I've done this on: Group Policy settings ( gpedit.msc)

6 months ago

joanna_bernat

5 Messages

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112 Points

Sorry for late answer <3

I have windows 10 + adobe cc with the newest updates. & cintiq pro 16
( which give me a lot of bluescreens last days )

THIS WORK FOR ME:
I assumed that I've done this on: Group Policy settings ( gpedit.msc)

Here I have bunch of crazy options to disable I don’t know what I’m doing excacly but every service has a descrition ; )

1: run gpedit.msc as administrator

2: Go to User configuration > Windows Components > Tablet PC

( above we have same tabs under Computer Configuration - to be sure I repeat next steps there also :D i was desperate )

I think this is the most important:

Cursors > Turn off pen feedback > Enabled

Then:

Hardware Buttons >

Prevent press and hold > Enabled

Input Panel >

Prevents Input Panel tab from appearing > Enabled

Prevents the Tablet PC Input Panel icon > Enabled

Disable text prediction > Enabled

Here all changes I’ve made till today:

Image: https://prod-content-care-community-cdn.sprinklr.com/579ad3b6-f7b1-4c16-a256-99ed28ff7b58/RackMultipart2020070713102vj5d-6ed0c42a-ee6e-4552-9b93-488cc6a09418-957748646.png1594114132

Pen Pressure:

PSUserconfig.txt as everytime ( this time is working @.@)

# Use WinTab

UseSystemStylus 0

!!! WACOM PEN SETTINGS BACKUP !!!

And of course I have WACOM PEN SETTINGS BACKUP

When system is starting > Backup is start automatically
Tablet Preference File Utility asked me if I want to replace current settings.

I need to replace settings after every restart to backup this s#%&t without that I have problem with annoying multitouch etc.

How to add backup file to windows startup:

https://support.microsoft.com/en-us/help/4558286/windows-10-add-an-app-to-run-automatically-at-startup

Image: https://prod-content-care-community-cdn.sprinklr.com/579ad3b6-f7b1-4c16-a256-99ed28ff7b58/RackMultipart202007071047161wa-b9427547-f6ad-4dee-a97b-a71aac9a0453-1385376695.png1594114456

I wish luck & a lot of patience to everyone! <3

6 months ago

warren_bernard

28 Messages

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572 Points

A lot of patience is required indeed! Thanks for the detailed reply. We appreciate it!

6 months ago

jens_claessens

2 Messages

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70 Points

Thank you Joanna Bernat, this worked for me!!

I have the Windows Home Edition, so I did not have GPEDIT.

There is a solution for this, you can enable GPEDIT for Windows Home

https://www.itechtics.com/enable-gpedit-windows-10-home/#Method_2_Install_GPEditmsc_in_Windows_10_Home_using_PowerShell_script

I used the above method to enable Group Policy Editor for Windows Home and then followed Joanna Bernat steps.

Thank you so much!

6 months ago

warren_bernard

28 Messages

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572 Points

So I finally got around to trying out Joanna's complex method and I'm sad to say it still doesn't work. It was especially frustrating as I spent so much time having to first enable gpedit in WIndows Home, then alter ALL the settings.... anyways, let's hope something gets done about this eventually. But I'm not hopeful.

5 months ago

joanna_bernat

5 Messages

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112 Points

Omg so sad! because on my Windows it's still ok. (Newest version of W10 home ) It's crazy that on every system configuration everything is different. : (

5 months ago

warren_bernard

28 Messages

•

572 Points

Yep, very sad :(
And to make things worse - now with the new Photoshop update, they have taken away the functionality of the PSUserconfig.txt file, so that fix no longer works either. Things are not improving!

5 months ago

andreas_resch_55kqspppgtrdt

7 Messages

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230 Points

A "fix" that should have been a checkbox in the Preferences for ages now, instead of users having to google for solutions, create a text file manually and copy it to some hard to find folder in the system. And that checkbox should probably be turned ON by default as well.

5 months ago

warren_bernard

28 Messages

•

572 Points

10 months ago

Yep, I have the same issue. And seeing as this thread has been going for 5 years now since the first post, it makes me wonder when (if?) they'll ever fix this problem. I can get rid of the popups by disabling Windows Ink and using the WinTab fix, but then I encounter another issue. When using the lasso tool, when I press space bar (to enable the move tool whilst selecting) the lasso tool remains and the hand tool does not appear / work. So now I need to decide which is more important to me - being able to use the hand tool while selecting or pen sensitivity. Or if I choose to have both of these, then I need to put up with the annoying ctrl / shift / alt popups. This is a choice that I should not have to make. I pay my Creative Cloud fees every year and expect the developers to at least fix this issue that is clearly not a new one and yet very common.

jonas_madsen_rogne_dcxiqtd5nmpay

6 Messages

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156 Points

The function key popups on the cursor are added by Windows, and it could be Adobe can't override that while using Windows Ink. I am sure Adobe won't even try due to this.

Might be worth a try reporting it to Microsoft as well.

10 months ago

chad_rolfs

Employee

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188 Messages

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4.2K Points

Indeed. Like the Press and Hold ring that you can turn off, having an OS setting to disable the cursor toasts is definitely a MS feature request.

10 months ago

sunder_raj_esg3s9xufmfu8

2 Messages

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70 Points

I've asked Microsoft a bunch of times already, even used their tickets and all that. Years ago. It'll never be resolved.

10 months ago

pawe_kurowski

1 Message

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60 Points

I was the same problem in 2020 version. Do all the same like in previous version but
just remove "# Use WinTab" command in txt file.

1. So create txt file named: PSUserConfig.txt
and type inside: UseSystemStylus 0

2. Turn off the "Windows Ink" in my Wacom Tablet properties

3. Copy txt file to:C:\Users\[Username]\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings

4. Turn on the "Windows Ink" in my Wacom Tablet properties

9 months ago

warren_bernard

28 Messages

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572 Points

Thanks for the reply Pawel. Unfortunately I tried what you suggested. But as soon as I put the txt file back into that directory, I lose the ability to use the move (hand) tool whilst making a selection with the lasso tool. Which was my initial problem.

9 months ago

philippe_valette

16 Messages

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1.2K Points

5 months ago

Update on those issues here :
https://feedback.photoshop.com/photoshop_family/topics/photoshop-pen-tablet-windows-ink

matt_watts_6282101

Photoshop: Wacom tablet annoying Ctrl Alt Shift popups/ Windows Ink loss of pressure sensitivity (Windows 10)

Responses

matt_watts_6282101

chris_cox_2148894

matt_watts_6282101

matt_watts_6282101

chris_cox_2148894

yuriy_rumyantsev

matt_watts_6282101

luiz_batalha

shawnna_bass

chain83

jack_zucker

joshua_davis_c4f5qoefhjpge

jonas_madsen_rogne

aya_kun

ed_keene

sunder_raj_esg3s9xufmfu8

nt_green

joanna_bernat

warren_bernard

joanna_bernat

warren_bernard

joanna_bernat

joanna_bernat

warren_bernard

jens_claessens

warren_bernard

joanna_bernat

warren_bernard

andreas_resch_55kqspppgtrdt

warren_bernard

jonas_madsen_rogne_dcxiqtd5nmpay

chad_rolfs

sunder_raj_esg3s9xufmfu8

pawe_kurowski

warren_bernard

philippe_valette

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