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Adobe Photoshop Family

29 Messages

 • 

526 Points

Sat, Nov 11, 2017 6:19 PM

Solved

Photoshop: Wacom driver doesn't recognize Photoshop under macOS High Sierra

Hi,

the Wacom driver doesn't recognise specific functions for tablet hotkeys, touch ring or grip pen settings specified for Adobe Ps. This works as expected for other application specific settings per application including other Adobe software. I need to modify the standard setting of touch ring keystrokes or for example grip pen settings to get brush size adjustment and the pen pressure i want running Ps.

macOS 10.13.1
Wacom Intous Pro PTH-651, driver 6.3.25-2 using cable connection
Adobe Photoshop CC 2018



A guess could be that the driver doesn't recognise the Ps application correctly and therefor gives me the standard settings. I have of course cleared previous Photoshop program settings and Wacom driver installed including user settings. But as you can see there seems to be some sort of name mixup on a system level.

// Henrik

Responses

253 Messages

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3.3K Points

3 years ago

I view to give more information:
I am using a Mac Pro with MacOS 10.13.1
And a Wacom Intuos5 Touch with the driver 6.3-22-3

When setting up the Mac, I had to load the very last pilot.

Due to the new Adobe upgrade, I had to reset the new application version in the wacom drive. And give once more le specific behaviour and shortcuts.

Today I have no problem.

29 Messages

 • 

526 Points

Thanks Michel, very helpful!

It turns out that if I rolled back Wacom driver to 6.3.23-4 I'm fine. Odd though that it's not specified to work with macOS 10.13.1 and only 6.3.25 is. Have you experienced any drawbacks?

This is once again a fault on Wacom's side as it was with sticky keys and erratic movement of scrubby sliders and histogram pick in Lr. So anoying that they're not doing better.

253 Messages

 • 

3.3K Points

In the past I effetely had such a problem. But it's several years ago ....

29 Messages

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526 Points

3 years ago

Please flag this thread as solved, as this bug is caused by a faulty new Wacom driver for macOS High Sierra.

855 Messages

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13.3K Points

3 years ago

Simply select the good program file !

And after ....

And no problem for me macOS High Sierra 10.13.1 !

29 Messages

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526 Points

No, that didn't work for me. But removing the Wacom driver and reverting to 6.3.23-4 did the trick. Go figure..

4 Messages

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150 Points

3 years ago

I have a similar problem on Win 10. It was also a problem in the 2017 version. I think it's a Wacom issue not an Adobe one though.