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Adobe Photoshop Family

7 Messages

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144 Points

Tue, Jan 26, 2016 9:22 PM

Solved

Photoshop: Video Play-Head Out of Sync

When editing video, the play-head can become out of sync with the red line beneath it. This is re-creatable by zooming into the timeline quickly. (It may take a few tries.) I believe this occurs more with larger videos but that may not be the case.

e.g.

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Official Solution

Adobe Administrator

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15.4K Messages

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291.4K Points

3 years ago

This should be fixed in Photoshop 19.0 or later. Let me know if you're still having issue.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.4K Messages

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5 years ago

Thanks Gareth. I haven't been able to repro, yet. What OS/version are you running on?

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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144 Points

I'm using PS CC 2015.2 on Windows 10 (Build 10586). It's unlikely that knowing these will help, but I'm currently using an i5-4670 and a Radeon HD 7750.

7 Messages

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144 Points

After further investigation, it appears that the issue is present in CC 2014 too. Perhaps this is, in fact, an incompatibility with a driver or something in that realm. (I assume graphics drivers.) I'm currently using a graphics driver from AMD of version 15.300.1025.1001.

7 Messages

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144 Points

5 years ago

This reply was created from a merged topic originally titled I've Been Unable to Edit Video Using Photoshop For Weeks Now.

It's inexcusable that a company such as Adobe is able to ignore their customers like this. I've been unable to continue editing a video project due to a bug with the recent alpha-quality release that the development team have provided us. I apologise for my clear anger however this is really beginning to frustrate me. I can't see any reason to continue paying for this broken software that I'm being provided.

The bug in question.

Adobe Administrator

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291.4K Points

5 years ago

Hi Gareth, apologies. I haven't been able to reproduce this issue as of yet. The image you posted secondarily looks like a screenshot of a product different than Photoshop CC. Are there any steps that you know of that reproduce this issue consistently?

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.4K Messages

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5 years ago

Hi Gareth, I was able to finally reproduce this on a machine here.

The workaround, is to drag the playhead all the way to the left to reset it.

Sr. Product Manager, Adobe Digital Imaging

7 Messages

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144 Points

I've noticed that myself. This is not, unfotunately, a solution since it's difficult to get back to the position that I'd like afterwards. I can't imagine that this can be too difficult of a fix.

7 Messages

 • 

144 Points

Also, the second image is a screenshot from CC 2014. That's why it appears different.