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richard_dean_2470842's profile

11 Messages

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260 Points

Fri, Oct 10, 2014 1:53 AM

Photoshop: Using Text Tool Freezes the CC 2014.2 x64 release (Win 7)

I have just updated Photoshop CC to 2014.2.0 -- 20140926.r.236 x64 release. Now I am experiencing an issue when I use the text tool to just type a few words on a new document or layer. The application seems to freeze up as soon as I start typing? I wait several minutes with nothing happening and have to resort to using the Windows task manger to kill the photoshop processes. This did not happen before I updated to this release?? Please advise how to fix this if possible to rsdean0001@rsdean.com

Responses

1 Message

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60 Points

6 years ago

Hi,

I am experiencing this freezing issue as well. I don't have to force kill Photoshop, but have to wait several seconds each time I type or edit a text box. I am in Windows 8 64bit, not Windows 7 like the others. I will try to disable the font previews like mentioned above but wanted you to know this issue is not isolated to Windows 7.

Adobe Administrator

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3.5K Messages

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53K Points

Hi Lisette,

Do you have a large number of fonts on your machine?  Do you get a number of them from the Internet?  Have you checked the integrity of your fonts?  You might want to run through the steps found here: http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html.

Thanks,
David

6 Messages

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82 Points

6 years ago

Hi, I just installed the latest Acrobat and Photoshop yesterday, and started having this exact problem. Photoshop freezes when I use the text tool. But also, I get another system error:
Faulting application name: AcroDist.exe, version: 11.0.0.379, time stamp: 0x505fc6ef
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0x14dc
Faulting application start time: 0x01d013b3a4adea4d
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\AcroDist.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: e59856dd-7fa6-11e4-bd15-005056c00008

Adobe Administrator

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15.9K Messages

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295.3K Points

That's an issue with Acrobat. You can work with the Acrobat team here: https://forums.adobe.com/community/ac...

Have you troubleshot your fonts? http://blogs.adobe.com/crawlspace/201...

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

6 years ago

I believe i have a temporary fix for this problem.

The problem lies in the creation of the font cache files by adobe photoshop.
The folder C:\Windows\ Users\[user name]\AppData\Local\Adobe\TypeSupport is created after the first use of photoshop 64bit.

If you delete this TypeSupport folder and run 64 bit photoshop and try the text tool, you will find it loads and works fine. However, try closing photoshop 64bit and open it again that folder gets re-created and it wont launch again.

To fix this i have deleted the contents of the TypeSupport folder and altered the security of the folder permissions so i don't have read/write access to it. So photoshop cant write anything to the folder anymore and therefore loads every time.

I have had this fix running on 4 of my work PC's which all had the same symptoms.

Feel free to try it.

15.1K Messages

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195.8K Points

That isn't a good idea. Also, it means that you have a corrupt font or OS font cache on your system causing the problem, and you're just hiding the problem temporarily by disabling the Photoshop font caches.

How to troubleshoot your fonts and OS font cache: https://helpx.adobe.com/photoshop/kb/...