richard_dean_2470842

11 Messages

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260 Points

Fri, Oct 10, 2014 1:53 AM

Photoshop: Using Text Tool Freezes the CC 2014.2 x64 release (Win 7)

I have just updated Photoshop CC to 2014.2.0 -- 20140926.r.236 x64 release. Now I am experiencing an issue when I use the text tool to just type a few words on a new document or layer. The application seems to freeze up as soon as I start typing? I wait several minutes with nothing happening and have to resort to using the Windows task manger to kill the photoshop processes. This did not happen before I updated to this release?? Please advise how to fix this if possible to rsdean0001@rsdean.com

Responses

ane_brusendorff

9 Messages

•

140 Points

6 years ago

I have tried to follow Geoff's instructions but it does not work for me and I am really frustrated, because I need to work on a website, which I can't because Photoshop isn't working for me. When I delete all the files in Safe mode and start my computer all the files are back. The system font cache in Windows say they can't be deleted because they are open in n360.exe, which I think has something to do with Norton Security Suite, does this explain anything?

ane_brusendorff

9 Messages

•

140 Points

I hadn't realized I could turn off font preview, so I did and now I can work again. But is that a permanent solution.

6 years ago

geoff_claydon

8 Messages

•

130 Points

Hi Ane, I'm no expert but maybe try it with Norton disabled in the start up as well as the Adobe apps.
Geoff.

6 years ago

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Hello Ane,

Geoff is right. You should probably disable Norton as well when you try to delete the font caches.

Please note, in order for your system to operate, you will need font caches. After you delete them, the OS will generate new ones. Photoshop will do the same. That's fine. The important part is to remove the CORRUPT ones (both OS and Photoshop) at the same time and THEN try to run. It is, however, CRUCIAL that you delete the caches. Skipping that step would be like trying to bake a cake, but skip using the oven because it's in use -- ALL steps in the process need to be performed if you want the desired result...

Thanks,
David

6 years ago

ane_brusendorff

9 Messages

•

140 Points

I see the logic in that and since I already have done what Geoff did, I obviously didn't get all the font caches, will have to try disabling Norton next, just have much work to catch up to, thanks for your help!

6 years ago

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

My short-term goal is to get everyone working again. Once we have a work-around, I'd like to figure out the cause. Did you run the 32-bit version of PS on this same machine? Install any unusual fonts? What other apps do you use?

Scratching my head, cuz I can't repro this at all...

Thanks,
David

6 years ago

a_5053508

2 Messages

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70 Points

6 years ago

Hi, same problem here - Photoshop freeze each time when using text tool. I deleted all cache in:
C:\Windows:\ Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2014\CT Font Cache\

and the:
windows/system32/FNTCACHE.DAT

But in:
C:\Windows:\ServiceProfiles:\LocalService:\Appdata:\Local

I couldn't manage to delete all files even after reboot.

Please fix the issue asap...

Thanks,
Avi

a_5053508

2 Messages

•

70 Points

BTW: I don't know if that help but when playing with the text tool in Muse it sometime crashes. Those all happened on the latest several updates... My machine work with 2 languages (English&Hebrew)

6 years ago

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Hi Avi,

First, to clear the cache, you have to delete all the files. I'm starting to suspect that whatever is corrupting the cache might also be the reason that these files are hard to delete. Normally, this is not the case -- the files have no issue and can be readily removed.

So, two things...

First, figure out what is preventing you from removing those caches on your machine and delete them.

And, before you delete the caches, can you send me a copy so we can try to triage the cause of this problem?

I'll follow up with an email message so you have my address.

Thanks,
David

6 years ago

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

6 years ago

Howdy folks,

So, one possibility that I came up with is that you have TWO sets of cache files -- one for 32 bit and one for 64 bit and somehow they're not playing together well. Could you please check to see if you have additional fntcache*.dat files anywhere on your system? This might be grasping at straws, but I'd love to get to the bottom this. Also, if anyone has them, I would love to have you send me your font cache files (all versions) so we can try to reverse engineer the cause of this.

Thanks,
David

chris_concannon

1 Message

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60 Points

6 years ago

hi any update on this? mine is still crashing

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Hi Chris,

Internally, we cannot repro the problem. We're asking users who experience this to send in copies of their font cache files so we can figure out the cause. Our running theory is that the problem is caused when you run both the 32-bit and 64-bit versions of different releases of Photoshop on Win7, resulting in a font cache corruption. Since I suggested clearing both the 32 and 64 bit font caches, I've heard nothing more about this problem from users. Have you tried this?

Thanks,
David

6 years ago

richard_dean_2470842

11 Messages

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260 Points

6 years ago

David,
I'm still having this same problem that I started this thread about. I have tried all the things you have suggested to no avail. I have not been running photoshop in both the 32 bit and 64 bit versions; only the 64 bit version. I have cleared all the font caches several times, both photoshop and windows. Still an issue that is frustrating and I would have thought we could have resolved this over the past several weeks?

jamie_allen_6872421

7 Messages

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120 Points

6 years ago

David

Your comment to Chris Concannon suggests that you think the problem has gone away. It hasn't. I have not posted here for a while as I suspected (and indeed expected) that you were working on a fix.

Just like Richard Dean above, nothing that has been suggested has fixed this problem on my machine (apart from disabling the font preview).

I, like Richard, would have thought this would have been fixed by now. I understand that you cannot replicate the problem, but there is definitely a problem here.

I suggest that you've heard no more from users, as we've all turned font preview off, and are waiting for you to fix it.

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Hi Jamie,

I totally understand people are still encountering this issue. I'd love to be able to offer a solution, but if we cannot reproduce the problem, how can we come up with one? There's definitely some step missing in the descriptions here which is an important part of replicating the bug. This is why I've been asking those who encounter this problem to send me their font caches, in the hopes of reverse engineering a cause.

For now you can turn off font preview, which I realize is NOT an ideal solution, but it's a stop-gap until we can find and resolve the real culprit. Until then, any additional information you can offer would be helpful.

Thanks,
David

6 years ago

frank_sch_rmann

10 Messages

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150 Points

6 years ago

I "maybe" found a hint about the problem:
It seemed that Photoshop have problems when you have Fonts with the same name installed. I am not 100% sure but in my case I found out that I installed two fonts with the same name (Gill Sans - they are a bit different fonts but with the same name). Photoshop seemed to have an exteremly problem with that constellation.
I send my font-folder to David by Wetransfer... but they didnt download it until now (!?)... so they have the possibility to check it out and reproducing this constallation ...

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

6 years ago

Hi Frank,

Your email went to my SPAM folder, so I didn't see it until you mentioned it this morning. I've now downloaded what you sent, but what I was really hoping for is your font cache. I will forward these along in any event.

I would suspect that two fonts with the same name could trigger a problem, but will have to investigate more.

Thanks,
David

frank_sch_rmann

10 Messages

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150 Points

6 years ago

Hi David,
did you get my Font-Caches? I send them yesterday and hope they dont went into your SPAM ;-)
Thanks, Frank

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Hi Frank,

Sorry, I didn't respond here. Yes, I got them and forwarded them.

David

6 years ago

frederic_gooris

3 Messages

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120 Points

6 years ago

Hi David,
any updates on the issue? managed to delete the Photoshop caches, but not all the OS ones (same Win7 x64). First explorer prevents me from deleting them. After restart it are the desktop gadgets, close all the desktop gadgets, then it is the AVG User interface... Bottom line is that the problem remains...
Any help would be greatly appreciated.
Thanks,
Frederic

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Hi Frederic,

We haven't managed to figure out the cause of this issue. Two things: First, if you could send us your corrupted font caches, that would be helpful. Second, unless you delete ALL font caches, including the OS ones, I really doubt the corruption can be cleared. I'm guessing that the source of the corruption is also the reason your files are locked -- they should not be and if some app is locking them, that's also probably the source of the problem.

Thanks,
David

6 years ago

frederic_gooris

3 Messages

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120 Points

Hi david,
can you drop me a line by mail so I can send them to you? I only have the noreply address right now.
Thanks, Frederic

6 years ago

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Email sent. Thanks, Frederic.

David

6 years ago

jamie_allen_6872421

7 Messages

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120 Points

Just to clarify David (and Frederic), I deleted ALL my font caches fine (including the OS ones), but the problem persists.

6 years ago

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Hi Jamie,

Could you please send me your font caches? I'd like to try to reverse engineer the problem from them. I will follow up with an email.

Thanks,
David

6 years ago

jamie_allen_6872421

7 Messages

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120 Points

I've already sent you my font caches, on the 24th October via email, as you requested back then.

6 years ago

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Howdy Jamie,

Strange, I don't seem to have the email and it's not in my SPAM folder. Would you mind resending me those font caches? I've sent you an email with my email address.

Thanks,
David

6 years ago

frederic_gooris

3 Messages

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120 Points

6 years ago

I was able to delete the Photoshop font Caches, but not all of the OS Caches as many here described. Strangely, I could drag these persistent OS Cash files to the desktop without Windows complaining they are in use, leaving the "C:\Windows:\ServiceProfiles:\LocalService:\Appdata:\Local" folder free of font Caches files.

With the Caches files now on the desktop, I could still not delete them (still in use according to Windows) and Photoshop continued to freeze up. Only after rebooting, I could delete the OS font caches files on my desktop without issues, and now Photoshop is running smooth again.

Don't ask me how or why, but it did the trick....

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Yeah, I would guess that by moving them and rebooting, you interrupted whatever app was co-opting the files, allowing the system to regenerate new, fresh (and uncorrupted) copies.

Thanks for the feedback, Frederic!

6 years ago

david_stanley_6914314

6 Messages

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110 Points

6 years ago

I followed the instructions for deleting the Photoshop font cache and everything started working again. (Win 7 64 bit and PS CC 2014) I did not delete any of the system fntcache files.

david_stanley_6914314

6 Messages

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110 Points

Spoke to soon because it is back again this morning.

6 years ago

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Hi David,

It appears that the problem with corruption in the system caches. This then propagates into the Photoshop caches and causes the problem. You're going to need to isolate and delete the caches. I would actually love a copy so we can track down the culprit. I will follow up with an email.

Thanks,
David

6 years ago

david_stanley_6914314

6 Messages

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110 Points

I did find the font Haettenschweiler in my font folder. Removed it.

6 years ago

david_stanley_6914314

6 Messages

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110 Points

I want to restate that I tried all the cache fixes multiple times and nothing worked but as soon as I removed Haettenschweiler font from my fonts the problem cleared up and I have been running without a problem ever since. That is about a week now. I am pretty sure I cleared out the Adobe cache files one last time after removing the Haettenschweiler font.

6 years ago

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Howdy David,

It is important to delete any font cache after removing a problematic font so that the cache can rebuild without the corruption. If Haettenschweiler was the source, then you'd need to clear the Adobe cache for Photoshop, but it would become recorrupted via the system cache, so you need to get rid of them both. What was the source of your Haettenschweiler font?

Thanks,
David

6 years ago

david_stanley_6914314

6 Messages

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110 Points

I never was able to get the system to allow the deletion of the system cache files - even signed in as admin. But the whole thing continues to be trouble free since doing what I did.

6 years ago

tony_boyle_6916266

1 Message

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60 Points

6 years ago

I can add to this. My PS CC was fine on my main machine (64bit), but I went out to a meeting and created a filet on PS CS6 on my 32bit laptop. Haven't been able to use type tool on main machine (PS CC) since I've opened the file that was saved on 32bit CS6.

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Hi Tony,

What you describe seems unlikely. There's nothing in the Type tool that "remembers" settings, other than formatting. What little there is should be cleared by trashing your preferences on launch. You can do this by holding down Alt, Ctrl, and Shift keys on Win and Command, Option, and Shift on Mac while starting up Photoshop. A dialog box will appear asking if you wish to delete the preferences/settings file. Please do this and let me know if that clears your problem.

If you still have this file you created on your laptop, I would be happy to check it out for you if you could send it to me.

Thanks,
David

6 years ago

stephen_dixon_6927706

1 Message

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80 Points

6 years ago

Deleted the cache files and it fixed the problem. I had to quit everything and then kill the processes that had active handles on the system caches, and that caused weirdness until I restarted.

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Howdy Stephen,

What you're seeing is what I would expect. It seems like there's some process that grabs the system font cache on Win7 and locks it up as well as corrupts it. Then, Photoshop reads the system font cache and adds that corruption to itself. The solution then is to clear the source of the corruption as well as our font cache and let them both rebuild normally.

My concern, of course, is what app is triggering the problem in the first place.

Thanks for the feedback. If you have problems again, please send me your font caches.

Thanks,
David

6 years ago

frank_sch_rmann

10 Messages

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150 Points

6 years ago

Today I got a new update of Photoshop and installed it via Adobe Cloud CC. Since that, the main problem with the texttool seemed to be gone. It is not slow or feezing any more. The only thing is that can not select Gill Sans Regular but the main problems seemed to be gone...

I didnt delet any caches or did other things... I still installed the update... thats all.
Thanks to the Adobe-Photoshop-Crew... it seemed that they fixed some texttool-problems with that new Update!

chris_cox_2148894

15.1K Messages

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195.8K Points

Photoshop hasn't shipped an update since 15.2.1.
Are you confusing the Camera Raw 8.7 update with a Photoshop update?

6 years ago

frank_sch_rmann

10 Messages

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150 Points

I got an new Update today. I only can say that my Font-problem seem to be gone and I have following Version:

Adobe Photoshop Version:
2014.2.1 20141014.r.257 2014/10/14:23:59:59 CL 987299 x64

6 years ago

chris_cox_2148894

15.1K Messages

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195.8K Points

Camera Raw 8.7 was released today, not a Photoshop update.

6 years ago

frank_sch_rmann

10 Messages

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150 Points

I also deleted the second Gillsans-Font and now I have absolutely no more problems with the fonts...!

6 years ago

david_stanley_6914314

6 Messages

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110 Points

Does anyone know of a little app that scans font files looking for problems? Am I just dreaming?

6 years ago

dmohr

Adobe Administrator

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3.5K Messages

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53K Points

Howdy David,

Use the script you find here, under Solution #5: http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html

Thanks,
David

6 years ago

richard_dean_2470842

Photoshop: Using Text Tool Freezes the CC 2014.2 x64 release (Win 7)

Responses

ane_brusendorff

ane_brusendorff

geoff_claydon

dmohr

ane_brusendorff

dmohr

a_5053508

a_5053508

dmohr

dmohr

chris_concannon

dmohr

richard_dean_2470842

jamie_allen_6872421

dmohr

frank_sch_rmann

dmohr

frank_sch_rmann

dmohr

frederic_gooris

dmohr

frederic_gooris

dmohr

jamie_allen_6872421

dmohr

jamie_allen_6872421

dmohr

frederic_gooris

dmohr

david_stanley_6914314

david_stanley_6914314

dmohr

david_stanley_6914314

david_stanley_6914314

dmohr

david_stanley_6914314

tony_boyle_6916266

dmohr

stephen_dixon_6927706

dmohr

frank_sch_rmann

chris_cox_2148894

frank_sch_rmann

chris_cox_2148894

frank_sch_rmann

david_stanley_6914314

dmohr

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